Compu Vision Healthcare

Job Summary:
Compu-Vision Consulting Inc. is seeking a highly advanced OpenText / NetIQ Infrastructure Engineer for Philadelphia Gas Works (PGW), the nation's largest municipally owned natural gas utility. The role involves providing advanced engineering support across OpenText and NetIQ technologies, supporting Microsoft infrastructure environments, and ensuring operational stability and modernization of critical enterprise systems.
Responsibilities:
• Support, maintain, troubleshoot, and optimize enterprise OpenText and NetIQ environments
• Administer and support: eDirectory, Identity Manager (IDM), Open Enterprise Server (OES), NetIQ Access Manager (NAM), iPrint, Secure Single Sign-On (SSO), Privileged User Manager (PUM), Filr Standard, Self-Service Password Reset
• Perform upgrades, patching, configuration management, and issue remediation
• Troubleshoot authentication, identity synchronization, access management, directory replication, and infrastructure integration issues
• Support secure identity and access management operations across enterprise environments
• Assist with platform modernization and long-term infrastructure stability initiatives
• Support Microsoft Windows Server enterprise environments
• Support Microsoft Azure infrastructure and hybrid cloud integrations
• Troubleshoot server, Active Directory, infrastructure connectivity, authentication, and Azure-related issues
• Assist with Azure administration, maintenance, and operational support
• Support enterprise infrastructure integrations between OpenText/NetIQ and Microsoft technologies
• Participate in infrastructure hardening, security remediation, and compliance initiatives
• Create and maintain highly detailed infrastructure documentation
• Develop: Systems diagrams, Infrastructure architecture documentation, Disaster recovery documentation, Support runbooks, Operational procedures, Audit documentation
• Participate in architecture reviews and infrastructure assessments
• Support proof-of-concept (POC) efforts and technology evaluations
• Contribute recommendations for operational improvements and modernization initiatives
• Serve as a Subject Matter Expert (SME) and escalation point for OpenText and NetIQ technologies
• Provide knowledge transfer and cross-training to internal infrastructure teams
• Support mentoring and technical guidance for other IS team members
• Collaborate with server, cloud, security, and infrastructure teams
• Participate in troubleshooting bridge calls and operational incidents
• Support production-critical systems in a high-availability enterprise utility environment
• Participate in after-hours and off-hours support activities as required
• Support production incidents, maintenance windows, upgrades, and emergency troubleshooting
• Maintain operational readiness and strong response times
• Assist with long-term infrastructure support continuity planning
Qualifications:
Required:
• 7+ years of enterprise infrastructure engineering experience
• 7+ years supporting OpenText / NetIQ enterprise platforms
• Strong experience supporting eDirectory
• Strong experience supporting IDM
• Strong experience supporting OES
• Strong experience supporting NAM
• Strong experience supporting iPrint
• Strong experience supporting SSO
• Strong experience supporting PUM
• Strong experience supporting Filr
• Strong experience supporting Self-Service Password Reset
• Strong experience supporting Zenworks
• 7+ years supporting Windows Server enterprise environments
• Strong experience supporting Microsoft Azure environments
• Experience supporting hybrid enterprise infrastructure environments
• Experience troubleshooting complex enterprise identity and authentication systems
• Experience with enterprise infrastructure documentation and disaster recovery planning
Preferred:
• Experience working in highly regulated or mission-critical environments preferred
• Experience supporting utility, government, healthcare, financial, or large enterprise environments highly preferred
Company:
Compu-Vision Consulting Inc. is a dynamic IT consulting enterprise. Founded in 1998, the company is headquartered in North Brunswick, USA, with a team of 51-200 employees. The company is currently Growth Stage.