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ComplexCare Solutions
ComplexCare Solutions

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ComplexCare Solutions

Associate Customer Success

$63K - $78K/yr

At ComplexCare Solutions, you'll play a crucial part in innovating solutions that empower health plan members and healthcare providers alike. Our collaborative environment fosters creativity and ...

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Infographic showing various job openings at Complexcare Solutions in the United States as of August 2026, with employment types broken down into 93% As Needed, and 7% Full Time. Highlights an 6% Physical, and 94% Remote job distribution.

Associate Customer Success

ComplexCare Solutions

Remote

$63K - $78K/yr

Full-time

Re-posted 24 days ago

Job description

Associate Customer Success
This position is remote
We are more than just a healthcare company; we are a community of professionals driven by the knowledge that our success leads to a positive impact on the communities that we support.
At ComplexCare Solutions, you'll play a crucial part in innovating solutions that empower health plan members and healthcare providers alike. Our collaborative environment fosters creativity and initiative, ensuring that every idea and effort contributes to meaningful change in the industry. Join us and become a part of a team that turns vision into action, making a tangible impact on the future of healthcare.
Overview: The Associate Customer Success will be responsible for ensuring customers achieve their desired outcomes while using ComplexCare Solutions products and services. As a member of the Customer Success Management (CSM) team, the Associate Customer Success will partner with clients to drive adoption and outcomes leading to renewals, expansion, and advocacy across their assigned portfolio.
Duties and Responsibilities:
  • Execute a comprehensive strategic account plan showing current state/target future state with timeline and plan to drive adoption and outcomes leading to renewals, expansion, and advocacy for each customer.
  • Prepare and conduct meetings including business and executive business reviews, demonstrating an understanding of the customer's goals and effectively communicating the value delivered from ComplexCare Solutions products and services.
  • Execute adoption plans to increase utilization and engagement of ComplexCare Solutions products and service.
  • Leverage internal team members and SMEs to properly address risks to the customer achieving their stated goals in a prompt and proactive manner.
  • Successfully facilitate renewal opportunities and identify expansion opportunities.
  • Build and foster relationships with the customer's stakeholders and decision makers to solidify partnership and commitment to the customer's business.
  • Partner with customer stakeholders to understand their goals; provide guidance and recommendations to help them achieve desired outcomes.
  • Develop and maintain in-depth product knowledge and expertise regarding ComplexCare Solutions products, services, and delivery processes, with emphasis on risk adjustment and clinical quality offerings used by ComplexCare Solutions customers.
  • Maintain compliance with ComplexCare Solutions policies, procedures and mission statement.
  • Adhere to all confidentiality and HIPAA requirements as outlined within ComplexCare Solutions Operating Policies and Procedures in all ways and at all times with respect to any aspect of the data handled or services rendered in the undertaking of the position.
  • Fulfill those responsibilities and/or duties that may be reasonably required by ComplexCare Solutions for the purpose of achieving operational and financial success of the Employer.

Job Requirements:
  • Minimum one (1) year of customer relationship/account management experience, preferably in healthcare industry.
  • Ability to communicate with clients effectively regarding aspects of product, service delivery, and related information.
  • Ability to successfully manage customer relationships.
  • Aptitude to understand healthcare industry and IT solutions based on analytics.
  • Strong communication and interpersonal skills.
  • A high level of accuracy and attention to detail is required.
  • Problem solving skills with demonstrated ability to capture, understand, manage, and resolve questions and issues.
  • Ability to manage expectations, create high levels of satisfaction, and effectively convey client needs to colleagues and functions throughout the company.
  • Travel for this position will likely be up to 25%.

Education:
  • Bachelor's degree or equivalent experience (3+ years) in a related field is required.

Compensation: $63,000 - $78,700
ComplexCare Solutions offers an attractive compensation and benefits package designed to support our employees.
The Company is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, or any other protected characteristic under federal, state, or other applicable laws.
This company utilizes E-Verify.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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