Complete Security

Complete Security, Inc. is a commercial locksmith shop located in the San Francisco financial district. We specialize in master key systems, install electronic locking systems and make furniture keys. Our locksmiths are skilled tradesmen, focused on commercial work. We are committed to quality and excellence. The shop’s core hours are Monday through Friday from 8am to 5pm.

Some of our benefits include:

• Paid time off (PTO) – employees earn 4.62 hours of time each pay period of qualified employment. PTO can be used for vacation or sick time.
• Holidays – there are 9-10 observed holidays, including your birthday if it falls on a work day.
• Medical and dental insurance is offered through Kaiser Permanente and is employer paid for the employee only. Dependents may be covered with the costs paid by the employee.
• Flexible Spending Account (FSA) is a pretax contribution option for employees. Allows employees to contribute toward premiums for medical and dental insurance and out of pocket medical expenses or dependent care expenses “before tax”.
• 401(k) qualified retirement plan, which is a means of long-term savings for your retirement.

Job Description

The function of this position is to furnish, install, repair and troubleshoot mechanical locks and hardware. Will be required to continuously increase working knowledge or industry standards and general security products. Continuously develop required skills to install and troubleshoot door hardware. A successful candidate for this position must be able to demonstrate an entry level mechanical and electronic knowledge base and can independently perform routine tasks.

Physical Demands

While performing the duties of this job, the employee is regularly required to stand; walk; use hands; reach with hands and arms; and talk or hear. The employee is frequently required to sit and stoop, kneel, crouch or crawl. The employee is occasionally required to climb or balance. The employee must occasionally lift and/or move up to 35 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.

Certificates/Licenses

• High school diploma or equivalent
• Locksmith license required
• Valid California driver’s license. May be assigned a company vehicle. If so, will be required to keep it clean and participate in the on-call program.
• Meets insurance underwriting requirements
• Must have at least 2 years locksmith and/or access control and door hardware industry experience to be considered.

Qualifications

• Key machine use and adjustment
• General geographical knowledge of San Francisco
• General knowledge of the CA State codes relating to fire exits and door hardware
• Understand Primus high security key systems
• Understand panic hardware and exit door hardware
• Ability to install, repair, re-key and maintain commercial hardware
• Ability to install, repair and maintain access control hardware
• Ability to modify lock hardware
• Ability to create and maintain master key systems
• Maintain and repair various brands of locks and cylinders including Schlage, Primus, Everest, Medeco and IC cylinders
• Installation and repair of locksets, exit devices and door closers
• Use features of applicable access control systems
• Read, interpret and work from shop blueprints, plans, drawings and specifications
• Maintain computerized inventory and master locking systems records

Competencies

• Must be able to fluently understand, speak and write English
• Basic computer skills. Knowledge of Microsoft Excel, Microsoft Internet Explorer; Microsoft Outlook and various industry database programs
• Effective oral, written and nonverbal communication skills
• Customer/client focus with an emphasis in problem solving and resolution
• Respond to general inquiries from customers/clients
• Complete and submit paperwork accurately and on time
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to write routine reports and correspondence.
• Ability to calculate figures and amounts such as discounts, percentages and measurements
• Follow policies, procedures and instructions
• Take responsibility for own actions
• Complete tasks on time or notify appropriate person with an alternate plan
• Respond to management direction

Miscellaneous Skills

• Support organization’s goals and values
• Excellent customer service skills
• Organizational skills and attention to detail
• Ability to effectively present information to customers and commercial clients
• Must be able to take direction and constructive feedback in a positive way
• Must have strong time management skills and be a team player with a great attitude
• Must maintain confidentiality at all times
• Accurate, efficient and organized with a high attention to detail
• Dependable and punctual
• Self-motivated