Community Partners SB

Customer Service Representative (CSR) Job Description

CSR Requirements

• Accept deposits and make withdrawals within established limits.
• Accept and post loan payments.
• Complete requests for money orders and cashier’s checks.
• Accept and post stop payment orders.
• Balance drawer as required with minimal outages.
• Other duties include counting coin and currency, assisting with dual control of the vault, and taking care of the ATMs.
• Keep work area, ATMs, and drive-thru lanes neat, organized, and clean.

Sales & Service Excellence Responsibilities

• Be alert, out front and ready to greet our customers with enthusiasm and friendliness at all times to ensure a great first impression.  
• Strive to ensure great customer experiences through our service.  Follow CPSB Service Excellence Standards with every customer and every transaction.  Understand that service excellence is a priority and a requirement for all CPSB employees. 
• Take inbound telephone calls, answer calls promptly, and follow through with accountability to answer customer questions, limiting unnecessary transfers. 
• Become knowledgeable with banking products and services as they relate to this position.  Maintain knowledge of the bank’s convenient banking services.  Be willing to share about products and services via customer communication and conversation to help Bank growth.  Bring the need for additional training to the attention of the Customer Service Director.
• Support the bank in its efforts to connect with the community, improve operational efficiency, maintain profitable growth, and achieve service excellence.  Always look for and share about opportunities for improvement.  

Compliance, Operational & Training Requirements

• Follow and comply with CSR Policy and Procedures as well as all other bank policies.
• Follow procedures for correctly placing holds.    
• Participate in training and assist with any training as needed (i.e., new CRS, CSRs serving as backup New Accounts)
• Complete training as assigned and required. 

Other Requirements

• Complete all other duties as assigned.
• Must be able to lift up to 50 lbs.

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Experience Required for CSR Position

• Customer service experience and cash handling experience preferred.
• Sales experience preferred.
• Attention to detail and accuracy required.
• Excellent communication skills.
• Ability to handle people with tact, poise, and courtesy.

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Job Details

Full-time hourly position at Marion County Savings Bank, Salem, IL.  40 hours per week, Monday –Saturday.

This position is supervised by the MCSB Customer Service Manager.

Hourly Range: $15.50 - $16.00 hour

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Marion County Savings Bank, a division of Community Partners Savings Bank, is an Equal Opportunity Employer including disability and veterans.