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Cold Stone Creamery
Cold Stone Creamery

61 Cold Stone Creamery Customer Service Representative Jobs Hiring Near You

Cold Stone Creamery

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Store Manager - QSR

Columbus, OH · On-site

Cold Stone Creamery - [Store Manager] As a Manager at Cold Stone Creamery you will: For more than ... Provide premier customer service * Possess and maintain a positive attitude * Able to work in a ...

Cold Stone Creamery

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Store Manager - QSR

Columbus, OH · On-site

Cold Stone Creamery - [Store Manager] As a Manager at Cold Stone Creamery you will: For more than ... Provide premier customer service * Possess and maintain a positive attitude * Able to work in a ...

Cold Stone Creamery Aliso Viejo

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Crew Member - Cold Stone Creamery (Part-Time)

Aliso Viejo, CA · On-site

$20 - $21/hr

Deliver excellent customer service - selling ice cream is all about great energy, politeness, and ... Supportive team environment Cold Stone Creamery is an Equal Opportunity Employer and considers all ...

Cold Stone Creamery

Cake Decorator

Round Rock, TX · On-site

$13 - $16/hr

Cold Stone Creamery delivers the Ultimate Ice Cream Experience through a community of franchisees ... customer needs. * Work as a "team" member to assure constant and consistent quality, service ...

COLD STONE CREAMERY

Crew Member (Must Be 20+)

Concord, CA · On-site

$13.25 - $17.25/hr

Cold Stone Creamery delivers the Ultimate Ice Cream Experience through passionate franchise owners ... Provide top‐notch customer service in a fun, fast‐paced QSR environment * Make fresh ice cream ...

BBQ Holdings

Cold Stone Creamery-Crew

Hermitage, TN

$10.50 - $13.75/hr

Role Description: We are looking for passionate servers who strives to deliver unforgettable meals to every guest that walks in our restaurant! Responsibilities: * You love a job where you can ...

Famous Daves

Cold Stone Creamery-Crew

Hermitage, TN · On-site

$10.50 - $13.75/hr

Role Description: We are looking for passionate servers who strives to deliver unforgettable meals to every guest that walks in our restaurant! Responsibilities: * You love a job where you can ...

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Cold Stone Creamery Jobs Information

Do workers at Cold Stone Creamery get paid breaks?

Sometimes. Only some people get paid breaks.
60% of people say they don’t get paid breaks.
Based on data from 63 people who took the Breakroom Quiz between July 2025 and July 2026.

Does Cold Stone Creamery pay people when they’re sick?

No. Most people don’t get paid when they’re sick.
97% of people say they wouldn’t get paid if they were sick but scheduled to work.
Based on data from 104 people who took the Breakroom Quiz between July 2025 and July 2026.

Are part-time workers able to get health insurance from Cold Stone Creamery?

Most people who work part-time can't get health insurance.
100% of people who work fewer than 30 hours a week say they can’t get health insurance
Based on data from 30 people who took the Breakroom Quiz between November 2024 and March 2025.

Do part-time workers get paid time off at Cold Stone Creamery?

Most people who work part-time don’t get paid time off.
99% of people who work part-time say they don’t get paid time off
Based on data from 96 people who took the Breakroom Quiz between July 2025 and July 2026.

Do people get paid time off at Cold Stone Creamery?

Most people don’t get paid time off from work.
97% of people say they don’t get paid time off.
Based on data from 103 people who took the Breakroom Quiz between July 2025 and July 2026.

How far ahead of time do people find out their work schedule?

Most people find out their schedule less than four weeks ahead of time.
  • 86% of people with changing schedules find out their shifts one week or less ahead of time.
  • 10% of people with changing schedules find out their shifts two weeks ahead of time.
  • 2% of people with changing schedules find out their shifts three weeks ahead of time.
  • 3% of people with changing schedules find out their shifts four weeks or more ahead of time.

Based on data from 104 people who took the Breakroom Quiz between July 2025 and July 2026.

Do workers at Cold Stone Creamery worry about hours?

Some people worry about getting enough hours.
64% of people report they worry about getting enough hours.
Based on data from 105 people who took the Breakroom Quiz between July 2025 and July 2026.

Do Cold Stone Creamery workers get to choose the shifts they work?

Most people get to choose which shifts they work.
69% report that they have enough control over which shifts they work.
Based on data from 96 people who took the Breakroom Quiz between July 2025 and July 2026.

How easy is it for Cold Stone Creamery workers to change shifts?

Some people find it hard to change shifts.
43% of people report that it’s hard to change shifts if they need to.
Based on data from 79 people who took the Breakroom Quiz between July 2025 and July 2026.

How easy is it to get time off at Cold Stone Creamery?

Most people find it easy to get time off.
69% of people report it’s easy to get time off.
Based on data from 85 people who took the Breakroom Quiz between July 2025 and July 2026.

Do Cold Stone Creamery managers change schedules at the last minute?

Most managers don’t change people’s schedules at the last minute.
71% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 99 people who took the Breakroom Quiz between July 2025 and July 2026.

Do jobs at Cold Stone Creamery spill into time workers aren’t paid for?

Rarely. The job doesn't usually spill into unpaid time.
18% of people report that their job takes up time that they don’t get paid for.
Based on data from 95 people who took the Breakroom Quiz between July 2025 and July 2026.

How easy is it to take sick days at Cold Stone Creamery?

Some people find it hard to take sick days.
48% of people report that it’s hard to take time off if they are sick.
Based on data from 114 people who took the Breakroom Quiz between July 2025 and July 2026.

Is a Cold Stone Creamery job good for students?

Most students say this is a good place to work if you’re studying.
85% of students report this is a good place to work if you’re studying.
Based on data from 87 people who took the Breakroom Quiz between July 2025 and July 2026.

Is working at Cold Stone Creamery good if you’re a parent or caregiver?

Most parents and caregivers say this is a good place to work.
77% of people who care for a child or other relative report this is a good place to work.
Based on data from 13 people who took the Breakroom Quiz between January 2025 and April 2026.

Do people at Cold Stone Creamery feel treated with respect by their managers?

Most people feel treated with respect by their managers.
73% of people say they’re treated with respect by their managers.
Based on data from 96 people who took the Breakroom Quiz between July 2025 and July 2026.

Do people at Cold Stone Creamery get to take their breaks without interruption?

Only some people get breaks without interruption.
40% of people report that their breaks get interrupted.
Based on data from 60 people who took the Breakroom Quiz between July 2025 and July 2026.

Is it stressful to work at Cold Stone Creamery?

Most people feel stressed out here.
72% of people say they often feel stressed out at work.
Based on data from 103 people who took the Breakroom Quiz between July 2025 and July 2026.

Do people at Cold Stone Creamery enjoy their jobs?

Most people enjoy their job.
70% of people report they enjoy their job.
Based on data from 79 people who took the Breakroom Quiz between July 2025 and July 2026.

Do people at Cold Stone Creamery recommend working with their team?

Only some people recommend working with their team.
50% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 110 people who took the Breakroom Quiz between July 2025 and July 2026.

Do people get enough training when they start at Cold Stone Creamery?

Some people didn’t get enough training when they started.
42% of people report they didn’t get enough training when they started working here.
Based on data from 120 people who took the Breakroom Quiz between July 2025 and July 2026.

Do people get support to advance at Cold Stone Creamery?

Only some people are given support to advance their career here.
In the last year, 50% of people report not being given support to advance their career here.
Based on data from 109 people who took the Breakroom Quiz between July 2025 and July 2026.

Do people think Cold Stone Creamery’s headquarters understands what’s happening where they work?

Some people think headquarters doesn’t understand what’s happening where they work.
62% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 107 people who took the Breakroom Quiz between July 2025 and July 2026.

Do workers feel well informed about how Cold Stone Creamery is doing?

Only some people feel well informed about how the company is doing.
50% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 100 people who took the Breakroom Quiz between July 2025 and July 2026.

What other companies are hiring for Customer Service Representative jobs?

What are the most popular jobs at Cold Stone Creamery?

Infographic showing various Customer Service Representative job openings at Cold Stone Creamery in the United States as of August 2026, with employment types broken down into 67% Full Time, and 33% Part Time. Highlights an 100% Physical job distribution.

Store Manager - QSR

Cold Stone Creamery

Columbus, OH • On-site

Full-time

Posted 14 days ago

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Cold Stone Creamery rating

4.7

Company rating: 4.7 out of 10

Based on 267 frontline employees who took The Breakroom Quiz

39th of 47 rated dessert shops

Job description

Cold Stone Creamery - [Store Manager]

As a Manager at Cold Stone Creamery you will:

For more than 50 years Cold Stone Creamery has served up the finest, freshest hand-crafted Ice Cream using only the highest quality ingredients and need a Store Manager to maintain and grow this great brand at our location in Columbus OH.

We are looking to hire a Store Manager that along with crew members will ensure a positive company image and maintain the day to day operations of a healthy franchise establishment.

If you are a mom/dad seeking to return to work and have past management experience/restaurant experience, this job is for you!

Responsibilities:

  • Training, developing all staff
  • Enforcing policies and procedures
  • Maximizing sales
  • Managing expenses
  • Inventory and labor control
  • Staff Scheduling
  • Develop and execute local store marketing programs
  • Catering, fundraising expansion and growth opportunities
  • Maintaining the cleanliness and proper sanitation practices in the establishment
  • Move or transport up to 50 lbs without assistance [(up to 30 lbs frequent, up to 40 lbs occasional)]
  • Work 40-45 hours per week
  • Work and report directly to the Owners and or Operations Manager and team

Qualifications:

  • Specialize in decorating standard cakes as well as construct custom designs upon request
  • Provide premier customer service
  • Possess and maintain a positive attitude
  • Able to work in a fast-paced environment
  • Possess the ability to work independently
  • Must be able to meet deadlines
  • Able to work weekends and holidays
  • Must have Manager Food Handler’s Certification
  • 2 years previous restaurant management experience preferred
  • Prior Ice Cream or Cold Stone Experience is a plus!

Hiring Immediately!!

What Cold Stone Creamery employees say

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