Coach
Coach

60 Coach Key Holder Jobs Hiring Near You

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Coach Jobs Information

What is it like to work at Coach?

Coach is a global fashion brand that values creativity, inclusivity, and community, fostering a collaborative and dynamic work environment.

The company's team structure is organized around product lines, with designers, merchandisers, and marketing professionals working together to bring Coach's mission to life, which is to create modern, functional, and stylish handbags and accessories that make a statement.

Working at Coach may appeal to individuals who are passionate about fashion, design, and customer experience, as the company offers opportunities for professional growth, creative expression, and contributions to a global brand with a rich history and commitment to innovation.

What makes Coach an attractive place to work?

Coach is a well-established luxury fashion brand with a rich history and a strong reputation for quality and style. The company offers a dynamic work environment that values creativity, collaboration, and innovation, with opportunities for employees to contribute to the design, development, and marketing of its iconic products. Joining Coach provides a chance to be part of a global brand with a long history of success, offering opportunities for professional growth, development, and impact in the fashion industry.

Do workers at COACH get paid breaks?

Sometimes. Only some people get paid breaks.
35% of people say they don’t get paid breaks.
Based on data from 31 people who took the Breakroom Quiz between May 2025 and May 2026.

Does COACH pay people when they’re sick?

Sometimes. Only some people get paid when they’re sick.
44% of people say they wouldn’t get paid if they were sick but scheduled to work.
Based on data from 57 people who took the Breakroom Quiz between December 2024 and June 2026.

At COACH, are sick days and vacation days separate paid time off?

Sick days and vacation days are separate paid time off.
73% of people say they don’t have to use vacation days when they’re out sick.
Based on data from 22 people who took the Breakroom Quiz between June 2025 and June 2026.

Do part-time workers get paid time off at COACH?

Most people who work part-time don’t get paid time off.
75% of people who work part-time say they don’t get paid time off
Based on data from 12 people who took the Breakroom Quiz between June 2025 and May 2026.

Is the health insurance from COACH affordable enough for their workers?

Most people say the health insurance costs are okay.
100% of people say the health insurance costs are okay
Based on data from 23 people who took the Breakroom Quiz between March 2025 and June 2026.

Do people get paid time off at COACH?

Some people get paid time off from work.
39% of people say they don’t get paid time off.
Based on data from 31 people who took the Breakroom Quiz between July 2025 and June 2026.

How far ahead of time do people find out their work schedule?

Most people find out their schedule less than four weeks ahead of time.
  • 7% of people with changing schedules find out their shifts one week or less ahead of time.
  • 43% of people with changing schedules find out their shifts two weeks ahead of time.
  • 30% of people with changing schedules find out their shifts three weeks ahead of time.
  • 20% of people with changing schedules find out their shifts four weeks or more ahead of time.

Based on data from 30 people who took the Breakroom Quiz between July 2025 and June 2026.

Do workers at COACH worry about hours?

Some people worry about getting enough hours.
40% of people report they worry about getting enough hours.
Based on data from 60 people who took the Breakroom Quiz between December 2024 and June 2026.

Do COACH workers get to choose the shifts they work?

Some people don’t get to choose which shifts they work.
39% report that they don’t have enough control over which shifts they work.
Based on data from 57 people who took the Breakroom Quiz between December 2024 and June 2026.

How easy is it for COACH workers to change shifts?

Some people find it hard to change shifts.
41% of people report that it’s hard to change shifts if they need to.
Based on data from 44 people who took the Breakroom Quiz between January 2025 and June 2026.

How easy is it to get time off at COACH?

Most people find it easy to get time off.
73% of people report it’s easy to get time off.
Based on data from 52 people who took the Breakroom Quiz between December 2024 and June 2026.

Do COACH managers change schedules at the last minute?

Most managers don’t change people’s schedules at the last minute.
80% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 30 people who took the Breakroom Quiz between July 2025 and June 2026.

Do jobs at COACH spill into time workers aren’t paid for?

Rarely. The job doesn't usually spill into unpaid time.
22% of people report that their job takes up time that they don’t get paid for.
Based on data from 59 people who took the Breakroom Quiz between December 2024 and June 2026.

How easy is it to take sick days at COACH?

Most people find it easy to take sick days.
72% of people report that it’s easy to take time off if they are sick.
Based on data from 57 people who took the Breakroom Quiz between December 2024 and June 2026.

Is a COACH job good for students?

Most students say this is a good place to work if you’re studying.
83% of students report this is a good place to work if you’re studying.
Based on data from 18 people who took the Breakroom Quiz between January 2025 and May 2026.

Is working at COACH good if you’re a parent or caregiver?

Most parents and caregivers say this is a good place to work.
100% of people who care for a child or other relative report this is a good place to work.
Based on data from 5 people who took the Breakroom Quiz between January 2025 and December 2025.

Do people at COACH feel treated with respect by their managers?

Most people feel treated with respect by their managers.
76% of people say they’re treated with respect by their managers.
Based on data from 58 people who took the Breakroom Quiz between December 2024 and June 2026.

Do people at COACH get to take their breaks without interruption?

Most people get breaks without interruption.
77% of people report that they get to take their breaks without interruption.
Based on data from 31 people who took the Breakroom Quiz between July 2025 and June 2026.

Is it stressful to work at COACH?

Some people feel stressed out here.
67% of people say they often feel stressed out at work.
Based on data from 30 people who took the Breakroom Quiz between July 2025 and June 2026.

Do people at COACH enjoy their jobs?

Most people enjoy their job.
84% of people report they enjoy their job.
Based on data from 51 people who took the Breakroom Quiz between January 2025 and June 2026.

Do people at COACH recommend working with their team?

Only some people recommend working with their team.
36% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 33 people who took the Breakroom Quiz between July 2025 and June 2026.

Do people get enough training when they start at COACH?

Most people got enough training when they started.
67% of people report they got enough training when they started working here.
Based on data from 30 people who took the Breakroom Quiz between July 2025 and June 2026.

Do people get support to advance at COACH?

Only some people are given support to advance their career here.
In the last year, 36% of people report not being given support to advance their career here.
Based on data from 58 people who took the Breakroom Quiz between December 2024 and June 2026.

Do people think COACH’s headquarters understands what’s happening where they work?

Most people think headquarters doesn’t understand what’s happening where they work.
70% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 57 people who took the Breakroom Quiz between December 2024 and June 2026.

Do workers feel well informed about how COACH is doing?

Most people feel well informed about how the company is doing.
88% of people feel that they are kept well informed about how the company is doing as a whole.
Based on data from 32 people who took the Breakroom Quiz between July 2025 and June 2026.

$13.25 - $16.50/hr

Other

Posted 7 days ago


Goodwill Industries Of Middle Tennessee rating

6.8

Company rating: 6.8 out of 10

Based on 8 frontline employees who took The Breakroom Quiz

409th of 772 rated non-profit organizations


Job description

Job Location
Gallatin
Job Summary:
The Key Holder supports the delivery of a consistently positive shopper and donor experience by helping maintain a clean, organized, well merchandised, and welcoming store environment during assigned shifts. This role provides hands on, on shift leadership of customer and donor facing activities, including point of sale support, sales floor standards, merchandising execution, donor flow support, and basic store readiness, while carrying out established processes in alignment with Goodwill's mission of Changing Lives through Education, Training, and Employment.
Through active, on floor presence, the Key Holder reinforces expectations for cleanliness, shop ready merchandising, friendly service, safe operations, and respectful donor interactions while supporting daily routines such as opening, closing, and shift execution. Under the direction of store management, this role focuses on consistent task completion, associate guidance, and customer and donor support, ensuring the store and donor areas remain easy to navigate and ready to serve the community throughout the day, grounded in Goodwill's values of Teamwork, Respect, Uprightness, and Empowerment.
Job Description
Essential Functions
On Shift Leadership & Key Holder Coverage
  • Serve as the on-duty key holder during assigned shifts, supporting store opening and closing routines and ensuring store readiness.
  • Provide visible, on-floor leadership to guide associates and support smooth shift execution.
  • Support shift handoffs by communicating priorities, coverage needs, and operational issues to store leadership.
  • Escalate complex customer, donor, safety, or operational concerns to store leadership as appropriate.
  • Maintain a flexible schedule, including evenings, weekends, and holidays, and perform other duties as assigned to support store operations.
Shopper & Donor Experience
  • Support the delivery of a consistently positive shopper and donor experience during assigned shifts by helping maintain a clean, organized, and welcoming store and donor environment.
  • Reinforce shop-ready merchandising standards through timely recovery, basic replenishment, and adherence to established presentation guidelines.
  • Support point-of-sale and front-end activities by reinforcing accurate transactions, friendly service behaviors, and efficient customer flow.
  • Reinforce expectations for cleanliness, organization, and safety across all shopper- and donor-facing areas, including registers, aisles, fitting rooms, restrooms, checkout zones, and donor drop-off areas.
  • Support donor flow by reinforcing respectful, friendly, and efficient donor interactions and ensuring donor areas remain safe, organized, and easy to navigate.
  • Assist with maintaining signage placement, price accuracy checks, fixture organization, and product presentation by following established processes and reporting issues to store leadership.
  • Reinforce expectations for proactive associate greetings and excellent service by modeling positive interactions and coaching team members to engage shoppers and donors in a friendly, helpful, and respectful manner.
  • Model positive shopper and donor service behaviors and provide on-the-spot guidance to associates to reinforce service standards and expectations.
Performance Execution & Store Readiness Support
  • Support opening and closing routines while leading assigned shifts to restore and maintain the store in grand-opening condition through strong execution of recovery, cleanliness, merchandising standards, production support, backroom organization, and operational routines.
  • Train and coach new and existing associates during shifts by reinforcing standard work, service expectations, basic production and backroom workflows, and daily task execution, escalating needs or concerns to store leadership as appropriate.
Compliance and Risk Oversight
  • Reinforce adherence to company policies, safety guidelines, and operational standards across shopper- and donor-facing areas during assigned shifts.
  • Monitor on shift activities to support accurate POS transactions, pricing integrity, and safe cash handling, escalating concerns as needed.
  • Support loss-prevention efforts through situational awareness and by coaching associates on safe and compliant practices.
Minimum Qualifications
Required Skills
Education
  • High School Diploma or equivalent required.
  • Associate's degree in business, Logistics, Supply Chain, Management, Retail Operations, or a related field preferred.
Experience
  • One to two years of supervisory or lead experience in production, warehouse, retail, or logistics environments required.
Knowledge and Skills
  • Strong oral and written communication skills with the ability to provide clear, respectful direction and feedback.
  • Strong organizational skills with the ability to manage multiple tasks and priorities accurately in a fast-paced retail environment.
  • Ability to learn and consistently apply established processes, systems, equipment, and standard operating procedures.
  • Ability to provide on-shift leadership by guiding, training, and motivating associates while promoting a positive, inclusive work culture grounded in our Mission and TRUE Core Values.
  • Ability to deliver strong shopper and donor service, ensuring safe, friendly, and efficient interactions, including at the Donor Door.
  • Ability to recognize execution issues related to service, cleanliness, merchandising, and safety and escalate concerns appropriately.
  • Basic computer proficiency, including Outlook, Word, Excel, and online product research.
  • Ability to operate a forklift (must obtain forklift certification; training and certification are provided by the organization), if required by the assigned location
  • Bilingual skills are preferred.
Preferred Education / Experience / Knowledge & Skills / Certifications & License
  • Associate's degree in business, Logistics, Supply Chain, Retail Management, or a related field; or equivalent experience, including four (3) years of supervisory or lead experience in retail, warehouse, logistics, or production environments.
  • Experience working in fast-paced, high-volume operations preferred.
  • Prior retail, nonprofit, or mission-based organization experience preferred.
  • Experience supporting or working alongside eCommerce operations is a plus.
  • Previous experience training, coaching, or developing staff strongly preferred.
  • Bilingual language skills are preferred.

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