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Led by Rodolphe Saadé, the CMA CGM Group, a global leader in shipping and logistics, serves more than 420 ports around the world on five continents. With its subsidiary CEVA Logistics, a world leader in logistics, and its air freight division CMA CGM AIR CARGO, the CMA CGM Group is continually innovating to offer its customers a complete and increasingly efficient range of new shipping, land, air and logistics solutions.
Committed to the energy transition in shipping, and a pioneer in the use of alternative fuels, the CMA CGM Group has set a target to become Net Zero Carbon by 2050.
Through the CMA CGM Foundation, the Group acts in humanitarian crises that require an emergency response by mobilizing the Group's shipping and logistics expertise to bring humanitarian supplies around the world.
Present in 160 countries through its network of more than 400 offices and 750 warehouses, the Group employs more than 155,000 people worldwide, including 4,000 in Marseilles where its head office is located.
The Hawaii office offers a unique experience of acting as a sub-agency for CMA CGM (America) LLC - Norfolk. As a Honolulu Cargo Flow Officer, one will execute a multi-functional role of customer service, finance, and operations responsibilities. This position serves as the principal CMA CGM contact for all vessel and equipment operations, customers inquiring about either import or export cargo, and expediting all issues by quickly resolving to reduce service failures or loss of business. This position supports CMA CGM's Honolulu office overall business strategy and requires associates who are passionate about customers, can demonstrate the ability to adapt to our industry's constant changing environment, execute the essential functions and duties as well as the day-to-day responsibilities.
Functions & Duties
• Customer Service:
• Responsible to manage all aspects of both import and export shipments including, but not limited to bill of lading release, booking creation/confirmation, performing rate validation (auto-rating) and/or tariff line-item (TLI) filing, providing information to customers related to sailing schedule, cut-off/early return dates, equipment availability, routing, track & trace both containers and chassis, change of destination (COD), container swaps, re-exports, etc.
• Address customer inquiries/requests received via email/telephone, utilizing corporate information, local tools, and third-party data to ensure compliance with government regulations, company policies, and trade directives.
• Research and resolve import or export issues through root cause analysis and serving as liaison between CCA functional teams/GBS/overseas counterparts and external customers without delay to reduce service failures. For escalated issues, ensure to provide management resolution options for corrective action.
• Finance:
• Liaise with internal departments including origin/destination agents, account receivables, and GBS to assist customers with remittance advice regarding payment posting, duplicate/over/short payments, balances & offsets to ensure their account is current.
• Review and reconcile supplier/vendor invoice discrepancies.
• Re-bill customer for transport related expenses when applicable.
• Operations:
• Produce and issue load/transportation orders, vessel operations related reports (lift projections, HI BIO & wharfage reports, shift reports, etc.), and neighbor island schedules for terminal operators, stevedores, husbandry, customs, drayage, and barge suppliers/vendors.
• Interface with both internal and external teams for both import and export vessel and equipment operations including, but not limited to serving as customs liaison for scheduling mobile RPM (radiation portal monitoring), monitoring CMA CGM group and partner vessel allocations to maximize slot utilization, arranges connecting carrier agreement (CCA) containers via Pasha Hawaii vessels, maintains equipment pool levels, organizes the collection/assembly of hazardous declarations to reconcile against dangerous cargo manifests, distribute temperature-controlled and out of gauge (OOG) cargo manifests, approve late gate authorizations, resolve terminal/gate receipt/delivery issues, orders National Cargo Bureau (NCB) surveys as needed, etc.
• Ensures over-the-road compliance for door deliveries, neighbor island moves, military cargo, and the chassis pool.
• MISCELLANEOUS RELATED DUTIES or PROJECTS AS ASSIGNED
Knowledge, Skills, Abilities
• Understanding of phone etiquette, background handling international customers a plus.
• Concept comprehension of active listening, which includes demonstrating empathy.
• Must have a strong foundation in problem solving and conflict resolution.
• Knowledge of the Maritime Shipping Industry.
• Knowledge of vessel and equipment operations.
• Exceptional customer service, interpersonal and communication skills (written and verbal).
• Strong organizational, time management and a high level of analytical and problem-solving abilities.
• Ability to work both independently and in a team environment.
• Proficiency in computer skills to include all Microsoft applications (Excel, Word, Outlook etc.)
Qualifications
Required High School Diploma
Preferred Bachelor's Degree
Work Experience
General Experience 3-5 years
Industry Experience 1-3 years
Physical Requirement
Some activities may not apply to all positions at the company. Please list only the demands that apply to this position on a regular basis.
Pay Transparency
Actual salaries will vary based on factors including but not limited to location, skills, performance, education, and experience.
EEO Statement
The Company is an equal opportunity employer. All qualified applicants will receive consideration for employment. Discrimination or harassment based upon any protected characteristics as defined by state or federal law is wholly inconsistent with our company values and will not be tolerated.
At CMA CGM, we are committed to fair and equitable compensation practices. The expected salary range for this position is $65,000- 80,000 per year. The actual salary offered will be based on a variety of factors including, but not limited to, the candidate's qualifications, skills, experience, and location.
In addition to base salary, this position may be eligible for:
Performance-based bonuses
Comprehensive benefits, including health insurance, retirement plans, tuition repayment and paid time off
Professional development opportunities
We believe in transparency and equity and are proud to be an equal opportunity employer. We encourage individuals from all backgrounds to apply.
Come along on CMA CGM's adventure! The Company is an equal opportunity employer. All qualified applicants will receive consideration for employment. Discrimination or harassment based upon any protected characteristics as defined by state or federal law is wholly inconsistent with our company values and will not be tolerated. Alternative application methods are available for individuals who are unable to use or access our online application system. For assistance, please contact us at orf.pse_recruiting@cma-cgm.com