ClickAway

Tech Repair & Sales Consultant

Company: ClickAway

Location: In-Person (Local Candidates Only — Silicon Valley)

Job Type: Full-Time

Are You a Tech Wizard Who Loves to Sell?

Do you thrive on diagnosing complex tech issues, from shattered iPhone screens to intricate network setups? Do you love sales, upselling, and building long-term customer relationships?

If you are a talented IT professional and mobile repair expert looking for a workplace that truly values your skills, look no further. ClickAway is looking for a qualified Computer & Mobile Device Specialist to join our team. We are a premier B2C and growing B2B service provider that delivers top-tier device repair and IT solutions in-store, at homes, and in businesses.

About ClickAway

Founded in 2002, ClickAway is a proudly local, family-owned business and the leading technology services company in the Silicon Valley and Monterey Bay area. Over the last 22+ years, we have served over 750,000 customers and built a reputation for trust, transparency, and top-tier expertise.

Our mission is simple: to be the most trusted and highest-rated technology product and service provider for consumers and small businesses in our communities. With five physical locations (Campbell, San Jose/Almaden, Sunnyvale, Santa Cruz, and Los Altos), we offer a highly collaborative, inclusive environment where innovation and accountability are celebrated. When you join ClickAway, you aren't just taking a job—you are joining a community-driven team where your skills make a real impact.

Why Choose ClickAway? (Unmatched Pay & Benefits)

We don’t just match our competitors; we blow them out of the water. We believe that if you drive sales and provide outstanding service, you deserve to be rewarded heavily for it.

• Uncapped Earning Potential: Make anywhere from $60,000 to $120,000 annually!
• Highly Competitive Structure: Enjoy a solid base hourly wage (City Minimum Wage + DOE) PLUS an incredible 10% Gross Profit commission on every single invoice you write.
• Milestone Bonuses: Hit your end-of-month targets and take home even more cash.
• A Culture of Growth: We provide a great, supportive environment where your tech and sales skills directly dictate your paycheck.

World-Class Benefits Package:

• Comprehensive Health, Dental, and Vision Insurance
• 401(k) Plan with Company Match
• Life Insurance
• Paid Time Off (PTO)
• Retirement Plan
• Generous Employee Discounts
• Employee Referral Program

What You’ll Be Doing

As our resident tech expert, you will wear the hats of both a mobile device savior and an IT networking pro. You will manage the entire customer journey from check-in to resolution and check-out.

Core Responsibilities:

• Mobile & Computer Repair: Diagnose and repair hardware/software for Apple, Android, Windows, and Chrome devices. Replace screens, batteries, motherboards, and more.
• Advanced Troubleshooting: Perform OS repairs (installation, corruption, data migration), HDD/SSD data recoveries, and precision soldering (motherboards, power jacks, USB/USB-C ports).
• Networking Pro: Design, install, configure, and troubleshoot cabled, wireless, and mesh networks (homes, businesses, servers). Cleanly route and terminate ethernet cables.
• System Mastery: Utilize managed IT service monitoring software (like Atera) and work with Ubiquiti and/or TP-Link product lines.
• Sales & Customer Service: Run diagnostics, present repair/upgrade options to customers, create estimates/invoices, and close sales on PCs, Macs, software, and repair services.
• Store Operations: Work closely with the Sales & Store Manager to maximize each invoice, answer calls, respond to website inquiries, manage deadlines, and process payments through our ExtraNet system.

What You Bring to the Table

To succeed in this highly lucrative role, you need a blend of technical expertise and a salesperson's charm.

Minimum Requirements:

• Experience:
• • 2+ years in Computer Hardware Troubleshooting (repair, upgrade, replacement).
  • 2+ years in IT Network Installation & Troubleshooting.
  • 1+ year in Customer Service & Sales (comfortable working on commission).
• Education: Associate degree preferred.
• Licenses: Valid California Driver’s License with a clean DMV record (Required).
• Work Authorization: Eligible to work in the USA (Required).
• Location: Must currently live within the area of our stores (no relocation required).

Schedule & Logistics

• Shift: 8-hour day shifts.
• Days: 5-day work week (Monday to Saturday).
• Required Days: Friday, Saturday, and Monday are mandatory.
• Time Off: You will always have Sundays off, plus one additional day off during the week!

Ready to Apply?

Please visit our website at https://clickaway.com/careers/ to read the full job description and apply.

When applying, please be prepared to answer the following questions:

1. Would you be willing to consent to a background and previous employment reference check in accordance with local/state/federal law if hired?
2. Are you available to work all hours and days of operation, specifically Friday, Saturday, and Monday, along with 2 other workdays?
3. We are looking for local talent; are you currently comfortable and able to commute to this location every day during commuter hours and do not need to relocate?

ClickAway is Silicon Valley and Monterey Bay’s leading technology services company, family-owned and serving over 900,000 customers since 2002. We provide expert computer repair, phone repair, Managed IT services, and tech sales from five retail locations and onsite across the Bay Area. Our team thrives on collaboration, innovation, and delivering an exceptional customer experience. We value diversity, professional growth, and a supportive, inclusive culture. Join us and be part of a mission-driven company where your skills make a real impact.