Cipher Digital

Job Summary:
Cipher Digital is an industrial-scale data center construction and operations company focused on bitcoin mining and high performance computing services. They are seeking a proactive IT Support Engineer to deliver exceptional technical support, troubleshoot issues, and improve IT workflows across their organization.
Responsibilities:
• Serve as a primary point of contact for Tier 1 and Tier 2 technical support, troubleshooting hardware, software, and connectivity issues across multiple locations.
• Support and manage Windows, macOS, and iOS devices using Microsoft Intune, ensuring compliance and streamlined configuration management.
• Administer user access and security through Entra ID (Azure Active Directory), maintaining strong identity and access management controls.
• Provide expert support for tools including but not limited to Microsoft 365, Zoom, Slack, 1Password, FortiClient VPN, and ChatGPT Enterprise.
• Coordinate employee onboarding and offboarding, setting up accounts, provisioning devices, and managing access permissions.
• Track and resolve IT tickets promptly using the help desk system, escalating complex issues as needed.
• Document solutions, recurring issues, and new procedures to build a robust IT knowledge base.
• Partner with IT leadership to define and implement security, backup, and device management best practices.
• Offer on-site support for datacenter systems and staff as required.
Qualifications:
Required:
• 3+ years of experience in an IT support or helpdesk role within a fast-paced, multi-site environment.
• Demonstrated proficiency supporting both Windows and Mac operating systems.
• Hands-on experience with Microsoft Intune for device, application, and policy management.
• Familiarity with Entra ID / Azure AD for user provisioning, authentication, and access control.
• Understanding of core networking fundamentals (TCP/IP, DNS, DHCP, VPN).
• Strong troubleshooting, analytical, and communication skills.
• Customer-service orientation with a proactive and collaborative mindset.
• Ability to multitask and manage competing priorities under minimal supervision.
Preferred:
• Relevant certifications (e.g., CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate) are preferred but not required.
Company:
Cipher Digital develops and operates industrial-scale data centers for high-performance and next-generation compute workloads. Founded in 2020, the company is headquartered in West New York, USA, with a team of 11-50 employees. The company is currently Early Stage.