Cimbali Group

ONLY LOCAL CANDIDATES TO SEATTLE AREA, WITH PREVIOUS EXPERIENCE IN CUSTOMER SERVICE MANAGEMENT POSITIONS or DATA ENTRY SPECIALISTS WITH 5 +YEARS WILL BE CONSIDERED.

PLEASE SEND RESUME WITH A LINKEDIN PROFILE TO BE CONSIDERED.

Purpose of the Role

At Cimbali Group North America, home to iconic coffee equipment brands Cimbali, Faema, Casadio, and Slayer, the Customer Service Representative, reporting to the Customer Service Manager plays a pivotal role in delivering exceptional customer experiences that reflect our brands’ excellence, innovation, and passion for coffee craftsmanship.

By combining operational efficiency with a deep understanding of coffee equipment and customer needs, this role drives loyalty to our brands, strengthens our market position, and enhances the overall coffee experience that our equipment delivers.

Main activities include:

• Managing coffee machines orders, to prepare proforma invoice and purchase order &

guarantee operational shipping management

• Participate in daily research of coffee machine available in stock
• Provide all necessary report to sales on a regular basis in order to speed up the order process
• Preparation of daily, weekly, monthly orders availability inserting programmed orders.
• Interacting with the guests / clients and knowing their needs
• Participate in special project such cost reduction if needed
• Managing spare parts orders
• Update client reporting sheets
• Verify and highlight price differences and transaction cost before to send order confirmation
• Maintains and update an archive of documents / clients information
• Verify coffee machines availability - sell in and sell out
• Verify payment and account before to unlock the goods.

Job requirements:

• Degree in Accounting/ Economics/ Business Admin or similar preferred.
• Good understanding of order process and account required
• Familiarity with Office (excel specifically) is required
• Experience with ERP system required (SAP and Business Central) required
• Coffee industry knowledge.

Qualifications and Skills

• Excellent data analysing and review skills
• Office 365 professional know how
• Preferrable SAP knowledge
• Experience working with Amazon Sales Platforms or Auto quotes preferred.

PLEASE SEND RESUME WITH A LINKEDIN PROFILE

The Group, which includes the LaCimbali, Faema, Slayer and Casadio brands, operates through four production plants in Italy and one in the United States (in Seattle, where the machines are produced under the Slayer brand), employing a total of more than 900 employees and a distribution network present in more than 130 countries with 13 subsidiaries and 700 distributors worldwide.