Chubby Group

General Manager – Wagyu Factory Tustin

This position is employed exclusively by Wagyu Factory Tustin LLC. No employment relationship is established with any other affiliated or sister company.

About Us

At Wagyu Factory, we bring together innovation and tradition to deliver unique All You Can Eat Hotpot and dining experiences. Each of our Wagyu Factory locations is independently managed and operated, but all share the mission to delight guests through high-quality food, warm service, and vibrant atmospheres.

Position Summary

We are seeking a passionate and responsible General Manager to join our team at Wagyu Factory Tustin. This role is a key part of our front of house operations, ensuring excellent customer service, efficiency, and adherence to company standards.

Employment Details

• Hiring Entity: Wagyu Factory Tustin LLC
• Work Location: 2415 Park Ave, Tustin, CA 92782
• Employment Type: Full-Time, Non-Exempt
• Annual Salary: $60,000 – $72,000 + Bonus (total earnings may exceed $120,000), subject to applicable federal, state, and local tax withholdings.
• Benefits: Employee discount
• Start Date: Upon onboarding completion. All required pre-employment notices and documents will be provided at or before the start date, as required by law.

Key Responsibilities

• Oversee day-to-day restaurant operations to ensure smooth service, quality control, and adherence to company standards
• Recruit, train, and supervise front-of-house staff, fostering a positive and efficient work environment
• Monitor guest satisfaction, address feedback, and resolve concerns with professionalism and urgency
• Manage inventory, ordering, and vendor relationships to maintain optimal stock and cost efficiency
• Collaborate with the culinary team to ensure menu consistency and uphold food quality standards
• Ensure compliance with health, safety, and sanitation regulations, and maintain a clean and secure environment
• Oversee financial performance, including budgeting, labor scheduling, and cost control
• Implement strategies to increase revenue and enhance customer loyalty
• Lead shift operations, including daily decision making, scheduling, planning

Qualifications

• Minimum 3 years of management experience in a full-service restaurant, preferably with BBQ or Japanese cuisine
• Proven ability to lead, motivate, and develop high-performing teams
• Strong problem-solving abilities and communication skills, and a keen eye for detail
• Passion for providing top-tier service and creating a memorable dining experience
• Flexibility to work late-night shifts, weekends, and holidays
• Ability to work in a fast-paced, high-pressure environment
• Ability to lift up to 40 lbs and stand for long periods
• Fluent in English; bilingual a plus
• Must be authorized to work in the United States

Compliance Statement

Wagyu Factory Tustin LLC is an Equal Opportunity Employer. We comply with all federal, state, and local laws regarding non-discrimination (including but not limited to race, color, religion, sex, gender identity, sexual orientation, marital status, national origin, age, disability, protected veteran status, and any other protected category under applicable law), wage and hour regulations, fair scheduling, and worker rights. For positions in California, we also comply with California Fair Employment and Housing Act.

Applicants may request reasonable accommodations under the ADA or applicable state law during the hiring or employment process. For more information, please contact our HR Department.

This job description is intended to describe the general nature of the work and is not a comprehensive list of responsibilities, duties, or conditions. Employment is at-will and may be terminated at any time by either party, with or without cause or notice, unless otherwise agreed in writing and as permitted by applicable law. Nothing in this job description should be construed as creating a contract of employment.

To Apply

Please submit your resume or visit us at 2415 Park Ave, Tustin, CA 92782 to fill out an application. Only candidates who meet our minimum requirements will be contacted for interviews.