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Chip Cookies

Recipe Developer

Salt Lake City, UT · On-site

In person! Located in SLC, Utah Develop and create detailed recipes on an ongoing basis (test and create approximately 5-6 new recipes per month). Ability to write clear and concise recipe titles ...

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Manager of Franchise Training & Support

Chip Cookies

Salt Lake City, UT • On-site

Full-time

Posted 1 hour ago

Job description

Franchise Training and Support
Chip Cookies- We are the original cookie delivery company! We sell delicious, warm, fresh cookies and we have fun doing it! We are expanding all over the country and are. looking to add to our already fantastic team!
POSITION OVERVIEW
We are looking for a self-starter, fun, and energetic person to oversee franchise training and support for Chip! The Franchise Training and Support positionwill be responsible for managing new franchisee onboarding, training & implementing and integrating with the system all regularly scheduled communications with our franchisees, development of onboarding and project training materials. They will help franchisees successfully open new stores using the Chip System. This person serves as a key point of contact between the franchisees and Chip.
KEY RESPONSIBILITIES:
Franchisee Onboarding
  • Prepare and manage the agenda for all required franchisee training, initial franchisee onboarding, in-shop training, and pre-and post-training. This includes confirming speaker availability with the various internal team members and communicating the agenda to all internal and external partners.

Franchisee Communication
  • Intermediary between franchisees and Chip owners & team.
  • Develop content and conduct regularly scheduled communications with franchisees, including newsletters, one-on-one operations calls, system-wide calls, and annual conferences.
  • Manage rollout of new initiatives, product deployment, and other projects.

Franchisee Management
  • Help franchisor systems and processes are deployed and practiced.
  • Help that the Company's brand is communicated and maintained in all communications and marketing activities.
  • Work closely with all Chip team members to facilitate the growth of the emerging franchise department, including being mentored in shop operations and metrics to expand substantive knowledge of shop management and operations.
  • Manage and maintain all franchise contracts.
  • Manage the annual FDD update process.
  • Manage Franchisee openings to ensure Franchisees successfully implement Chip Systems.

REQUIREMENTS
  • Bachelor's degree in a related field or the equivalent through a combination of education and related work experience.
  • Positive attitude, resilient, problem-solver, and team player.
  • Adaptable and can wear different hats to best support our franchisees and business objectives.
  • Familiar with aspects of business operations, marketing, and financials
  • Experience with training individuals and teams.
  • Computer skills, including MS Office (Outlook, Word, Excel, and PowerPoint).
  • Located in Utah or willing to relocate.
  • Willing to travel.

Franchise Onboarding and Support
  • 3 years operational experience in restaurant, multi-unit franchises, or similar work environments.
  • Excellent interpersonal, communication, and presentation skills.
  • Organizational and project management skills.
  • Ability to develop effective relationships.
  • Self-discipline to work independently.
  • Understanding of the dynamics of franchise/company-owned environments.
  • Demonstrate strategic, creative, and analytical thinking.

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