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Host
Position Summary
As a Team Member of the Food and Beverage Team, the Host is a CRCR Ambassador and takes personal ownership to ensure all of their actions are in the best interest of the business. The Host is responsible for welcoming and seating Guests in a high-paced CRCR restaurant atmosphere. Hosts help to control a consistent flow of restaurant business while keeping an open and courteous line of communication with Team Members and management.
Position Functions
Essential Functions
• Welcome Guests with a warm and friendly demeanor, offering assistance and making them feel comfortable.
• Maintain an accurate account of sectional seating rotation, manage waitlist operations, answer phone calls, and place to-go orders.
• Ensure exceptional Guest Service and teamwork with a positive demeanor.
• Greet Guests promptly with a welcoming/departing acknowledgment.
• Lead Guests to their table with menus and silverware, assist in seating, and inform Guests of who their Server will be.
• Effectively present information in one-on-one and small group situations to Guests.
• Answer phone calls, enter to-go orders through the POS terminal, and process Guest payments.
• Clean menus before reissuing to Guests.
• Follow departmental and business policies and procedures regarding alcohol service.
• Cater to Guests who require extra attention (e.g. children, elderly).
• Maintain a clean reception area.
• Assist servers as necessary.
• Consistently keeps restaurant ware in proper condition.
• Keep Condiments and supplies stocked throughout their shift.
• Complete all side work and opening/closing tasks.
• Communicate with management professionally and immediately involve them in Guest recovery issues.
• Other duties as assigned.
Skills
• Strong listening and communication skills.
• Problem-solving and critical thinking.
• Must be able to work independently and maintain a high level of performance.
• Must be able to complete tasks in a timely and efficient manner while maintaining business standards.
• Demonstrates a flock mentality, focused on teamwork and collaboration with others.
• Provides exceptional service to internal and external Guests while leveraging the knowledge of the position and the business, ensuring a clucktastic experience for all.
• Stays engaged and motivated with the business, department, and all Team Members at all levels while encouraging growth and development of self and others.
• Builds lasting relationships by demonstrating honesty, integrity, and effective communication.
• Driven to exceed expectations while remaining accountable and fair.
• Skilled in leading baby chicks to the watering hole.
Qualifications
Minimum requirements:
• Must be at least 18 years of age.
• 1+ years of Host experience in a hospitality atmosphere.
• Must possess or be able to complete RBS training and certification for alcohol service.
• Must possess or be able to complete ServSafe/Food Handler's training and certification.
Preferred qualifications:
• 2+ years of Host experience in a high-volume restaurant atmosphere.
• Casino experience.
• Sports knowledge as necessary.
Disclaimer
This document is for informational purposes only. A formal job description, including working conditions such as physical requirements, work atmosphere, etc., will be provided for signature during the offer process.