Chicken Ranch

Host Coordinator
Position Summary
As a Team Member of the Marketing/PD team, the Host Coordinator is a CRCR Ambassador and takes personal ownership to ensure all of their actions are in the best interest of the business. The Host coordinator is responsible for assisting the Marketing/PD team in executing special events, managing room reservations and assisting with the overall success of the marketing team.
Position Functions
Essential Functions
• Track promotion/special event pacing to ensure target participation goals are being met.
• Assist hosts in developing and executing special events on and off-site.
• Plan and execute targeted special events.
• Input all Host reservations adhering to the designated assigned status.
• Responsible for all special room amenity requests.
• Market property and all applicable promotions and special events through telemarketing, email and in-person contacts.
• Assist in promotions and special event planning.
• Assist the marketing department in executing brand promotions and events.
• Act as an ambassador for the marketing department with all internal Guests within CRCR.
• Participate in ongoing professional development to continue to refine skills and knowledge in marketing.
• Other duties as assigned.
Skills
• Strong listening and communication skills.
• Problem-solving and critical thinking.
• Must be able to work independently and maintain a high level of performance.
• Must be able to complete tasks in a timely and efficient manner while maintaining business standards.
• Demonstrates a flock mentality, focused on teamwork and collaboration with others.
• Provides exceptional service to internal and external Guests while leveraging the knowledge of the position and the business, ensuring a clucktastic experience for all.
• Stays engaged and motivated with the business, department, and all Team Members at all levels while encouraging growth and development of self and others.
• Builds lasting relationships by demonstrating honesty, integrity, and effective communication.
• Driven to exceed expectations while remaining accountable and fair.
• Excellent Rooster socializing skills.
Qualifications
Minimum requirements:
• Must be at least 18 years of age.
• High School Diploma (or GED or High School Equivalence Certificate).
• Previous Casino, hospitality, sales, and marketing experience.
• Relevant Guest service/FOH experience.
• Basic understanding of how Casino Rewards programs work.
• Familiarity with room and event amenity programs.
• Familiarity with Casino CRM/CMS software.
• Excellent phone etiquette and relationship-building skills.
• Proficient in Windows and Microsoft Office Suite.
• Proficient in conflict resolution.
• Proficient in LMS and applicable reservation software.
Preferred qualifications:
• Experience with player tracking software and reservation systems.
• Previous project management experience.
Disclaimer
This document is for informational purposes only. A formal job description, including working conditions such as physical requirements, work atmosphere, etc., will be provided for signature during the offer process.