PMO Lead, CRM
Englewood Cliffs, NJ · On-site
Cheil USA is a creative agency that specializes in connected experiences and serves as the lead agency for Samsung. They are seeking a CRM Program Management Office Lead to oversee end-to-end CRM ...
Cheil Usa
2 jobs near Columbus, OH
PMO Lead, CRM
Englewood Cliffs, NJ · On-site
Cheil USA is a creative agency that specializes in connected experiences and serves as the lead agency for Samsung. They are seeking a CRM Program Management Office Lead to oversee end-to-end CRM ...
Cheil USA is a creative technology agency that focuses on building connected experiences for brands. They are seeking a Software Engineer, Creative Technology to develop web experiences, interactive ...
Cheil USA is a creative technology agency that focuses on building connected experiences for brands. They are seeking a Software Engineer, Creative Technology to develop web experiences, interactive ...
Full-time
Posted 25 days ago
Job description
Job Summary:
Cheil USA is a creative agency that specializes in connected experiences and serves as the lead agency for Samsung. They are seeking a CRM Program Management Office Lead to oversee end-to-end CRM campaign execution, ensuring high-quality delivery through strong project governance and cross-functional coordination.
Responsibilities:
• Own end-to-end CRM campaign execution across intake, prioritization, build, QA, and deployment
• Manage project timelines, milestones, and resource allocation across TCM, Dev, QA, and partners
• Establish and enforce intake processes, workflows, and SLA frameworks
• Prioritize campaign requests based on business impact, urgency, and team capacity
• Drive structured coordination across global teams and ensure clear accountability
• Track all deliverables using PM tools such as Workfront, Jira, or similar
• Proactively identify risks and manage escalation and resolution (RCA)
• Lead status meetings and provide clear reporting on delivery progress and operational KPIs
• Use campaign and operational data to inform prioritization and execution decisions
• Identify patterns in campaign delays, QA defects, rework and inefficiencies
• Apply performance signals (e.g., audience size, campaign impact, historical results) to guide workflow and scheduling decisions
• Support post-campaign reviews by highlighting execution insights and improvement opportunities
• Recommend process improvements to enhance speed, quality, and predictability of delivery
• Serve as the central point of coordination across: Strategy & Data team, Technical Campaign Management (TCM), Development (ACM / HTML), QA and external partners
• Ensure seamless handoffs between: strategy → technical specification (TCM), specification → development, development → QA → deployment
• Foster a collaborative and accountable working model across all teams
Qualifications:
Required:
• 7+ years of experience in project/program management within CRM, marketing operations, or digital campaign environments
• Proven experience managing complex workflows and cross-functional teams (Strategy, Dev, QA, offshore teams)
• Strong understanding of CRM campaign execution lifecycle (segmentation → build → QA → deployment)
• Hands-on experience with PM tools (Workfront, Jira, Asana, etc.)
• Strong analytical mindset with the ability to use data to support operational decision-making
• Excellent communication, prioritization, and problem-solving skills
• Experience managing multiple concurrent campaigns in a deadline-driven environment
Preferred:
• Experience working with CRM platforms such as Adobe Campaign (preferred), Salesforce Marketing Cloud, Braze, or similar
• Familiarity with audience segmentation concepts and campaign performance metrics
• Experience tracking and improving SLA, cycle time, and QA quality metrics
• Exposure to dashboarding and reporting tools for operational visibility
• PMP, Scrum, or similar certification
Company:
Cheil USA is a marketing agency offering advertising, public relations, content production, and live events management services. Founded in 1989, the company is headquartered in New York, USA, with a team of 201-500 employees. The company is currently Growth Stage.
Cheil USA is a creative agency that specializes in connected experiences and serves as the lead agency for Samsung. They are seeking a CRM Program Management Office Lead to oversee end-to-end CRM campaign execution, ensuring high-quality delivery through strong project governance and cross-functional coordination.
Responsibilities:
• Own end-to-end CRM campaign execution across intake, prioritization, build, QA, and deployment
• Manage project timelines, milestones, and resource allocation across TCM, Dev, QA, and partners
• Establish and enforce intake processes, workflows, and SLA frameworks
• Prioritize campaign requests based on business impact, urgency, and team capacity
• Drive structured coordination across global teams and ensure clear accountability
• Track all deliverables using PM tools such as Workfront, Jira, or similar
• Proactively identify risks and manage escalation and resolution (RCA)
• Lead status meetings and provide clear reporting on delivery progress and operational KPIs
• Use campaign and operational data to inform prioritization and execution decisions
• Identify patterns in campaign delays, QA defects, rework and inefficiencies
• Apply performance signals (e.g., audience size, campaign impact, historical results) to guide workflow and scheduling decisions
• Support post-campaign reviews by highlighting execution insights and improvement opportunities
• Recommend process improvements to enhance speed, quality, and predictability of delivery
• Serve as the central point of coordination across: Strategy & Data team, Technical Campaign Management (TCM), Development (ACM / HTML), QA and external partners
• Ensure seamless handoffs between: strategy → technical specification (TCM), specification → development, development → QA → deployment
• Foster a collaborative and accountable working model across all teams
Qualifications:
Required:
• 7+ years of experience in project/program management within CRM, marketing operations, or digital campaign environments
• Proven experience managing complex workflows and cross-functional teams (Strategy, Dev, QA, offshore teams)
• Strong understanding of CRM campaign execution lifecycle (segmentation → build → QA → deployment)
• Hands-on experience with PM tools (Workfront, Jira, Asana, etc.)
• Strong analytical mindset with the ability to use data to support operational decision-making
• Excellent communication, prioritization, and problem-solving skills
• Experience managing multiple concurrent campaigns in a deadline-driven environment
Preferred:
• Experience working with CRM platforms such as Adobe Campaign (preferred), Salesforce Marketing Cloud, Braze, or similar
• Familiarity with audience segmentation concepts and campaign performance metrics
• Experience tracking and improving SLA, cycle time, and QA quality metrics
• Exposure to dashboarding and reporting tools for operational visibility
• PMP, Scrum, or similar certification
Company:
Cheil USA is a marketing agency offering advertising, public relations, content production, and live events management services. Founded in 1989, the company is headquartered in New York, USA, with a team of 201-500 employees. The company is currently Growth Stage.