Customer Service Manager Department: Customer Experience Reports To: Director of Operations / VP of Sales Company Overview We are a wholesale apparel company committed to delivering high-quality ...
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60 Chegg Customer Service Manager Jobs Hiring Near You
Customer Service Manager Department: Customer Experience Reports To: Director of Operations / VP of Sales Company Overview We are a wholesale apparel company committed to delivering high-quality ...
Customer Service Manager
Torrance, CA · On-site
The Customer Service Manager leads a team of representatives, overseeing daily operations, setting service standards, and ensuring high customer satisfaction by handling escalations, training staff ...
Customer Service Manager
Torrance, CA · On-site
The Customer Service Manager leads a team of representatives, overseeing daily operations, setting service standards, and ensuring high customer satisfaction by handling escalations, training staff ...
Customer Service Manager
Wilmington, MA · On-site
The Customer Service Manager isresponsible for the strategic leadership and operational performance of theCustomer Service function across multiple locations. This role ensuresconsistent, high ...
Customer Service Manager
Wilmington, MA · On-site
The Customer Service Manager isresponsible for the strategic leadership and operational performance of theCustomer Service function across multiple locations. This role ensuresconsistent, high ...
Develop and revise Customer Service policies and procedures * * General staff management/coaching/oversight; * * Responsible for the completion of occurrence report investigations and closingsin ...
Develop and revise Customer Service policies and procedures * * General staff management/coaching/oversight; * * Responsible for the completion of occurrence report investigations and closingsin ...
The Customer Service Manager, will partner with the management team in driving a memorable customer experience through leadership, communication, integrity and passion for the brand. In partnership ...
The Customer Service Manager, will partner with the management team in driving a memorable customer experience through leadership, communication, integrity and passion for the brand. In partnership ...
Customer Service Manager
Kitchener, ON · On-site
We are seeking a Customer Service Manager to join our growing Commercial Excellence team to help bring innovative technologies to the market. The Position The Customer Service Manager is a frontline ...
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Customer Service Manager
Kitchener, ON · On-site
We are seeking a Customer Service Manager to join our growing Commercial Excellence team to help bring innovative technologies to the market. The Position The Customer Service Manager is a frontline ...
Customer Service Manager
Modesto, CA · On-site
$67K - $79K/yr
Responsibilities MV Transportation is seeking a Customer Service Manager to ensure that all passenger complaints are investigated and resolved in a timely manner, supply service information to all ...
Customer Service Manager
Modesto, CA · On-site
$67K - $79K/yr
Responsibilities MV Transportation is seeking a Customer Service Manager to ensure that all passenger complaints are investigated and resolved in a timely manner, supply service information to all ...
Customer Service Manager
Deming, NM · On-site
Customer service managers take customer calls and work to resolve customer issues and concerns with Cavco's warranties and commitments. He/she assists customers with understanding their product ...
Customer Service Manager
Deming, NM · On-site
Customer service managers take customer calls and work to resolve customer issues and concerns with Cavco's warranties and commitments. He/she assists customers with understanding their product ...
Customer Service Manager
Lawrenceburg, KY · On-site
Ensure customer service issues are addressed and take appropriate actions. * Determine the most profitable customers, coordinate with Sales and Operations Manager on how to best utilize the fleet.
Customer Service Manager
Lawrenceburg, KY · On-site
Ensure customer service issues are addressed and take appropriate actions. * Determine the most profitable customers, coordinate with Sales and Operations Manager on how to best utilize the fleet.
Customer Service Manager
Culver City, CA · On-site
The Customer Service Manager is the dealership's goodwill ambassador and fulfills the dealership's customer relations policies in an effort to build and retain a loyal customer base. Duties ...
Customer Service Manager
Culver City, CA · On-site
The Customer Service Manager is the dealership's goodwill ambassador and fulfills the dealership's customer relations policies in an effort to build and retain a loyal customer base. Duties ...
Customer Service Manager
Odessa, TX · On-site
Job Overview The Customer Service Manager has responsibility of an assigned service territory with direct supervision of route representatives. Responsible for Territory service safety and results ...
Customer Service Manager
Odessa, TX · On-site
Job Overview The Customer Service Manager has responsibility of an assigned service territory with direct supervision of route representatives. Responsible for Territory service safety and results ...
Customer Service Manager
Laconia, NH · On-site
This position manages the customer service team, serving as the primary bridge between internal operations and external customers. Key responsibilities include monitoring sales and service ...
Customer Service Manager
Laconia, NH · On-site
This position manages the customer service team, serving as the primary bridge between internal operations and external customers. Key responsibilities include monitoring sales and service ...
Customer Service Manager
Moorhead, MN · On-site
Customer Service Manager Job Summary Provide World Class Customer Service Experience to all ABRA customers on the phone, in person and throughout the entire repair process; provide administrative ...
Customer Service Manager
Moorhead, MN · On-site
Customer Service Manager Job Summary Provide World Class Customer Service Experience to all ABRA customers on the phone, in person and throughout the entire repair process; provide administrative ...
Customer Service Manager
Atlanta, GA · On-site
$65K - $75K/yr
This role combines team leadership, customer service, office management, and administrative responsibilities. The ideal candidate is a strong communicator, problem solver, and leader who thrives in a ...
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Customer Service Manager
Atlanta, GA · On-site
$65K - $75K/yr
This role combines team leadership, customer service, office management, and administrative responsibilities. The ideal candidate is a strong communicator, problem solver, and leader who thrives in a ...
Customer Service Manager
Nashville, TN · On-site
$50K/yr
The Customer Service Manager is responsible for leading and overseeing the day-to-day operations of the retail sales floor, ensuring an exceptional shopping experience for every customer. This role ...
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Customer Service Manager
Nashville, TN · On-site
$50K/yr
The Customer Service Manager is responsible for leading and overseeing the day-to-day operations of the retail sales floor, ensuring an exceptional shopping experience for every customer. This role ...
Customer Service Manager
Helendale, CA · On-site
$90K - $105K/yr
Compile reports, customer satisfaction survey data, and related analyses for management review and continuous improvement initiatives. * Provide backup and overflow support to Customer Service ...
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Customer Service Manager
Helendale, CA · On-site
$90K - $105K/yr
Compile reports, customer satisfaction survey data, and related analyses for management review and continuous improvement initiatives. * Provide backup and overflow support to Customer Service ...
What you'll doAs a Wendy's Customer Service Manager, your primary responsibility is to create a service culture designed to "Delight Every Customer." You will inspire the entire restaurant team to ...
What you'll doAs a Wendy's Customer Service Manager, your primary responsibility is to create a service culture designed to "Delight Every Customer." You will inspire the entire restaurant team to ...
Customer Service Manager
Caldwell, ID · On-site
Why Wendy's As a Wendy's Customer Service Manager, your primary responsibility is to create a service culture designed to "Delight Every Customer." You will inspire the entire restaurant team to ...
Customer Service Manager
Caldwell, ID · On-site
Why Wendy's As a Wendy's Customer Service Manager, your primary responsibility is to create a service culture designed to "Delight Every Customer." You will inspire the entire restaurant team to ...
Customer Service Manager
$50K - $55K/yr
Role Summary We are seeking a dedicated Customer Service Manager to lead our CS department. In this role, you will be responsible for the high-level strategy and day-to-day operations of the customer ...
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Customer Service Manager
$50K - $55K/yr
Role Summary We are seeking a dedicated Customer Service Manager to lead our CS department. In this role, you will be responsible for the high-level strategy and day-to-day operations of the customer ...
Customer Service Manager
Export, PA · On-site
We're looking for an experienced Customer Service Manager who is passionate about developing people, improving processes, and delivering an exceptional customer experience. In this leadership role ...
Customer Service Manager
Export, PA · On-site
We're looking for an experienced Customer Service Manager who is passionate about developing people, improving processes, and delivering an exceptional customer experience. In this leadership role ...
Chegg Jobs Information
What is it like to work at Chegg?
Chegg is a dynamic and innovative company that prioritizes student success and academic achievement, fostering a culture of collaboration and continuous learning. The company's team structure is diverse and global, with various departments working together to develop and deliver online learning platforms, tutoring services, and educational resources. Working at Chegg may appeal to individuals who are passionate about education and technology, as the company offers opportunities for professional growth, flexible work arrangements, and a chance to make a positive impact on students' lives.
What makes Chegg an attractive place to work?
Chegg is a leading education technology company that aims to improve learning outcomes and increase access to quality education. The company offers a dynamic and collaborative work environment that fosters innovation, creativity, and teamwork, with a focus on employee growth and development through training and mentorship programs. As a Chegg employee, you can contribute to making a meaningful impact in the lives of students and educators worldwide, while also advancing your career and skills in a rapidly evolving industry.
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Full-time
Medical, Dental, Vision, PTO
Posted 23 days ago
Job description
Job Title: Customer Service Manager
Department: Customer Experience
Reports To: Director of Operations / VP of Sales
Company Overview
We are a wholesale apparel company committed to delivering high-quality products and exceptional service to our retail partners. Our team values efficiency, accountability, and continuous improvement in every aspect of our operations.
Position Summary
The Customer Service Manager will lead and oversee the daily operations of the customer service department, ensuring best-in-class support for our wholesale clients. This role is responsible for managing the customer service team, optimizing ticketing systems, improving internal processes, and enhancing the overall customer experience. The ideal candidate has strong leadership skills, hands-on experience with customer service platforms, and a proven track record in process improvement within a wholesale or apparel environment.
Key Responsibilities
Team Leadership & Management
Qualifications
Preferred Qualifications
Core Competencies
What We Offer
Department: Customer Experience
Reports To: Director of Operations / VP of Sales
Company Overview
We are a wholesale apparel company committed to delivering high-quality products and exceptional service to our retail partners. Our team values efficiency, accountability, and continuous improvement in every aspect of our operations.
The Customer Service Manager will lead and oversee the daily operations of the customer service department, ensuring best-in-class support for our wholesale clients. This role is responsible for managing the customer service team, optimizing ticketing systems, improving internal processes, and enhancing the overall customer experience. The ideal candidate has strong leadership skills, hands-on experience with customer service platforms, and a proven track record in process improvement within a wholesale or apparel environment.
Team Leadership & Management
- Lead, mentor, and develop a team of customer service representatives.
- Establish performance metrics, KPIs, and service standards.
- Conduct regular coaching sessions, performance reviews, and training initiatives.
- Foster a culture of accountability, collaboration, and continuous improvement.
- Ensure timely and accurate resolution of customer inquiries, order issues, returns, and claims.
- Serve as an escalation point for complex customer concerns.
- Maintain strong relationships with wholesale accounts and key partners.
- Monitor service levels to meet or exceed response time and satisfaction goals.
- Manage and optimize the company’s customer service ticketing system (e.g., Zendesk, Freshdesk, Gorgias, Salesforce Service Cloud, etc.).
- Analyze ticket trends to identify recurring issues and implement solutions.
- Create workflows, automation rules, and reporting dashboards to improve efficiency.
- Ensure proper documentation and knowledge base maintenance.
- Identify gaps and inefficiencies in customer service workflows.
- Develop and implement scalable processes to support company growth.
- Collaborate with sales, warehouse, production, and accounting teams to streamline order flow and communication.
- Utilize data and reporting to drive continuous improvement initiatives.
- Lead cross-functional projects focused on operational efficiency.
- Track and report on KPIs including response time, resolution time, customer satisfaction, and order accuracy.
- Provide insights and recommendations to leadership based on service data.
- Forecast staffing needs based on seasonal demand and business growth.
- 5+ years of customer service experience, preferably in wholesale apparel or related industry.
- 2+ years of leadership or management experience.
- Hands-on experience with ticketing systems and CRM platforms.
- Demonstrated success in process improvement and workflow optimization.
- Strong analytical and problem-solving skills.
- Excellent written and verbal communication skills.
- Ability to manage multiple priorities in a fast-paced environment.
- Proficiency in Microsoft Office and reporting tools.
- Experience in wholesale, fashion, or apparel distribution.
- Familiarity with ERP systems and order management platforms.
- Leadership & Team Development
- Customer-Centric Mindset
- Operational Efficiency
- Data-Driven Decision Making
- Cross-Functional Collaboration
- Competitive salary and performance-based incentives
- Health, dental, and vision benefits
- Paid time off and holidays
- Growth opportunities within a dynamic organization