Chattanooga Bakery

Description
Chattanooga Bakery is seeking a detail-oriented, proactive EDI & Billing Specialist to join our Accounting team. This position is responsible for the day-to-day management of Electronic Data Interchange (EDI) processes, customer billing, broker commission reporting, bank reconciliations, and related accounting support.
The EDI & Billing Specialist will serve as the Company's primary internal resource for EDI. This individual will monitor daily transactions, investigate failures or discrepancies, coordinate with customers and external resources, support new trading-partner implementations, and identify lasting solutions to recurring problems.
The ideal candidate takes ownership, communicates effectively, follows issues through resolution, and looks for opportunities to improve and automate processes.
Our Core Values
At Chattanooga Bakery, how we work is just as important as the work we perform. Successful team members are expected to model our Core Values:

• Lives by the Golden Rule
• Gets the Job Done Right
• Is a Team Player
• Understands, or Asks

As a small company, we work closely across departments and value team members who are dependable, solutions-focused, and willing to step in wherever needed to help the team succeed.
Key Responsibilities
EDI Management and Support

• Serve as Chattanooga Bakery's primary internal point of contact and subject-matter resource for EDI.
• Manage and monitor daily EDI activity to ensure customer transactions are processed accurately, completely, and on time.
• Proactively identify failed, missing, delayed, or inaccurate transactions and drive issues through resolution.
• Investigate the root causes of EDI problems and develop solutions to prevent them from recurring.
• Coordinate with the Company's EDI provider, customers, consultants, IT resources, and internal departments when additional support is needed.
• Support the onboarding, testing, and implementation of new EDI trading partners and customer requirements.
• Maintain knowledge of customer-specific EDI requirements and communicate changes that affect internal processes.
• Develop and maintain EDI procedures, troubleshooting records, issue histories, and other reference materials.
• Help strengthen internal EDI knowledge and reduce unnecessary dependence on outside consulting resources.

Billing, Commissions, and Accounting

• Perform daily customer billing and invoicing accurately and promptly.
• Review shipping and billing information for completeness and resolve discrepancies.
• Review invoices for accuracy and investigate and correct billing issues.
• Process authorized customer credits and other billing adjustments.
• Respond to questions concerning customer invoices, credits, and related billing activity.
• Calculate monthly broker commissions and prepare and distribute recurring commission reports.
• Research and respond to broker questions involving commissions, invoices, credits, and customer activity.
• Assist with month-end sales closing activities and prepare related reports.
• Complete assigned bank reconciliations and investigate outstanding or unusual reconciling items.
• Maintain accurate accounting records, supporting documentation, and reconciliations.
• Provide cross-functional accounting assistance and backup support as needed.

Process Improvement and Automation

• Evaluate EDI, billing, commission, and accounting processes for opportunities to improve accuracy, efficiency, reliability, and internal controls.
• Identify repetitive or manual activities that may be appropriate for automation.
• Participate in technology, AI, workflow-automation, and process-improvement initiatives.
• Support projects from planning and testing through implementation, documentation, and follow-up.
• Develop a strong understanding of how EDI and billing interact with Customer Service, Sales, Shipping, Accounting, IT, and other departments.
• Analyze recurring issues and trends to improve the underlying process rather than repeatedly working around problems.
• When raising an issue, bring forward a recommended solution whenever possible.

Team Support

• Cross-train with other Accounting team members and provide backup support when needed.
• Provide backup reception coverage as necessary.
• Communicate significant issues, risks, and matters requiring escalation to the Chief Financial Officer and appropriate team members.
• Balance competing priorities, meet critical deadlines, and follow through on open items.
• Perform additional duties based on business needs.

Requirements
Minimum Qualifications

• High school diploma or equivalent.
• At least three years of relevant experience in EDI, billing, accounting operations, customer transactions, ERP systems, or a related area.
• Strong computer skills, including proficiency with Microsoft Office and the ability to learn new business systems quickly.
• Demonstrated ability to investigate problems, evaluate information, and independently work toward solutions.
• Strong attention to detail and commitment to accuracy.
• Ability to organize multiple priorities and meet deadlines.
• Strong written and verbal communication skills.
• Ability to communicate professionally with customers, brokers, vendors, consultants, and internal team members.
• Willingness and ability to learn technical processes and develop subject-matter expertise.
• Ability to work independently while recognizing when collaboration or escalation is appropriate.

Preferred Qualifications

• Associate's or bachelor's degree in accounting, business, information systems, supply chain, or a related field.
• Hands-on experience with EDI systems and trading-partner transactions.
• Billing or EDI experience within a manufacturing or consumer-products environment.
• Experience working with ERP systems and customer-specific electronic transaction requirements.
• Experience troubleshooting system, transaction, or data-integration issues.
• Experience performing bank or account reconciliations.
• Process-improvement, project-management, or workflow-automation experience.
• Experience participating in technology, system, or automation implementations.

Ideal Work Style
This position is especially well suited for someone who:

• Takes ownership rather than waiting to be told what to do next.
• Is curious and willing to investigate a problem until it is understood.
• Follows through and closes the loop.
• Is comfortable learning both business processes and the technology supporting them.
• Consistently looks for better ways to perform recurring work.
• Works effectively with both technical and nontechnical team members.
• Asks questions when information or expectations are unclear.
• Constructively challenges inefficient processes.
• Wants to become the person others can rely on when an EDI or billing issue occurs.