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ChartSpan

22 jobs near Columbus, OH

ChartSpan

Patient Care Associate

$17/hr

About ChartSpan ChartSpan is a leading provider of Chronic Care Management (CCM) services, driven by the mission to improve patients' quality of life through personalized preventive care programs ...

ChartSpan

NY License: LPN Personal Care Coordinator I

$18.25/hr

ChartSpan is the largest chronic care management (CCM) service provider in the US. CCM programs focus on patients who have multiple (two or more) chronic conditions that are expected to last at least ...

ChartSpan

CA License: LPN Personal Care Coordinator I

$18.25/hr

ChartSpan is the largest chronic care management (CCM) service provider in the US. CCM programs focus on patients who have multiple (two or more) chronic conditions that are expected to last at least ...

ChartSpan

LPN Inbound Care Coordinator I

$20.50/hr

ChartSpan is the largest chronic care management (CCM) service provider in the US. CCM programs focus on patients who have multiple (two or more) chronic conditions that are expected to last at least ...

ChartSpan

IL License: LPN Personal Care Coordinator I

$18.25/hr

ChartSpan is the largest chronic care management (CCM) service provider in the US. CCM programs focus on patients who have multiple (two or more) chronic conditions that are expected to last at least ...

ChartSpan

LPN Inbound Care Coordinator I

$20.50/hr

ChartSpan is the largest chronic care management (CCM) service provider in the US. CCM programs focus on patients who have multiple (two or more) chronic conditions that are expected to last at least ...

ChartSpan

Personal Care Coordinator I

$18.25/hr

ChartSpan is the largest chronic care management (CCM) service provider in the US. CCM programs focus on patients who have multiple (two or more) chronic conditions that are expected to last at least ...

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Patient Care Associate

ChartSpan

Remote

$17/hr

Full-time

Posted 16 days ago

Job description

About ChartSpan
ChartSpan is a leading provider of Chronic Care Management (CCM) services, driven by
the mission to improve patients' quality of life through personalized preventive care
programs, one patient at a time. Through a blend of collaboration and innovation, we
deliver healthcare solutions that promote self-management, facilitate resource access,
and nurture strong patient-provider relationships. By joining our team, you become part
of a mission-oriented culture dedicated to bridging the gap in value-based care and
providing the highest quality of support to patients between their doctor's visits.
Position Overview
The Patient Care Associate (PCA) plays a key role in supporting patients enrolled in
ChartSpan's care management programs. This role focuses on delivering compassionate,
efficient, and accurate assistance through inbound and outbound calls, helping patients
navigate their care, manage appointments, understand instructions, and access needed
resources. The PCA works closely with the clinical team and dedicated nurses to ensure
seamless coordination and a positive patient experience.
Requirements
Responsibilities May Include:
  • Communicates resources and services available to patients through the
  • continuum of care.
  • Maintain patient chart compliance through proper documentation and updates of:
  • medical history, medication, immunizations, allergies, surgical history, and family
  • history.
  • Assist patients with understanding care instructions, navigating services, and
  • addressing non-clinical questions
  • Answer inbound patient calls with professionalism, empathy, and clarity
  • Conduct outbound calls for follow-ups, appointment reminders, wellness checks,
  • or care coordination
  • Maintain patient confidentiality and adhere to HIPAA standards
  • Follow call scripts, workflows, and escalation pathways
  • Meet performance metrics such as call quality, accuracy, and responsiveness

Requirements:
  • Active and unencumbered certification from an accredited regulatory body such as AAMA, NHT, NHA, NCCT, Pharmacy Technician registries, and State Nurse Aide registries.

Accepted certifications include:
  • Certified Nursing Assistant (CNA)
  • Certified Clinical Medical Assistant (CCMA)
  • Certified Pharmacy Technician(CPhT)
  • Patient Care Technician (CPCT/A)
  • Emergency Medical Technician (EMT)
  • Licensed Respiratory Therapist (RT or CRT)

Salary Description
17.00/hr

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