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Why you'll love Softchoice:

At Softchoice, a World Wide Technology (WWT) company, we work together to make a new world happen. As an IT solutions provider serving U.S. commercial and SMB organizations, as well as the entire Canadian market, we help organizations turn ambition into realworld outcomes. We do this through the delivery of secure cloud, AI, software and digital workplace solutions that enable agility, innovation and growth.

With a highly engaged, high-performing team, we are certified as a Great Place to Work in both Canada and the United States, and have been recognized as a Best Workplace in Canada for more than 20 years. We stand proudly for our people and their success through career development and advancement, and continuously strive to do what's good for our people and communities.

 As part of WWT, we connect customers to the global scale, advanced innovation, world-class partnerships, and deep expertise of a leader in AI and digital transformation. This includes access to WWT's Advanced Technology Center (ATC), a collaborative ecosystem featuring state-of-the-art hardware and software that enables customers and partners to conceptualize, test, and validate innovative solutions before deploying them at scale.

The impact you will have:

We are seeking an experienced Certinia (FinancialForce) Developer to serve as the primary technical owner of our highly customized Certinia platform. Our Certinia environment supports Professional Services Automation (PSA), including Projects, Resource Management, Timecards, Billing, and related business processes, and is deeply integrated with multiple enterprise applications.

This role is responsible for maintaining and evolving our Certinia platform, designing scalable solutions, supporting enterprise integrations, and partnering with business and technical teams to deliver innovative capabilities. The successful candidate will provide technical leadership for the Certinia platform, ensuring it remains reliable, secure, scalable, and aligned with business objectives.

We are an AI-first organization and expect our technology professionals to thoughtfully integrate AI into their daily work to enhance productivity, improve quality, accelerate delivery, and drive innovation while maintaining appropriate governance, security, and human oversight. We are looking for someone who embraces AI as a development partner and continuously seeks opportunities to simplify processes, automate repetitive work, improve user experiences, and deliver smarter business solutions.

What you'll do:

• Serve as the primary technical owner of the Certinia platform, providing leadership for ongoing enhancements, platform stability, and long-term maintainability.
• Design, develop, maintain, and support custom solutions within the Certinia (FinancialForce) platform.
• Support and enhance Certinia PSA modules, including Project Management, Resource Management, Timecards, Billing, and related business processes.
• Own the Certinia side of enterprise integrations with SAP, SAP Concur, and other enterprise applications, ensuring accurate data exchange and business process continuity.
• Partner with the MuleSoft Integration team to design, troubleshoot, test, and implement integration enhancements between Certinia and enterprise systems.
• Analyze existing customizations and recommend improvements for scalability, performance, maintainability, and user experience.
• Own technical solution design for new enhancements, ensuring solutions align with Salesforce, Certinia, and enterprise architecture standards.
• Develop Apex classes, triggers, Lightning Web Components (LWC), Flows, Visualforce pages, integrations, and custom Salesforce components.
• Monitor platform health, troubleshoot production issues, coordinate deployments, and support release activities.
• Collaborate with Professional Services, Finance, Accounts Payable, SAP, and Integration teams to translate business requirements into scalable technical solutions.
• Participate in solution design, technical documentation, testing, deployment, and production support.
• Ensure all solutions follow Salesforce, Certinia, security, and development best practices.
• Champion AI-assisted software development by responsibly leveraging AI tools to accelerate development, improve code quality, automate testing and documentation, assist with troubleshooting, reduce technical debt, and identify opportunities to optimize business processes. AI-generated solutions are expected to be validated, secure, maintainable, and aligned with enterprise standards.
• Continuously identify opportunities to simplify business processes, automate manual tasks, and improve operational efficiency using Salesforce, Certinia, and AI-enabled capabilities.
• Stay current with emerging Salesforce, Certinia, integration, and AI technologies, proactively recommending improvements that increase efficiency and business value.

What you'll bring to the table:

• 5+ years of Salesforce development experience.
• 3+ years of hands-on Certinia (FinancialForce) development and administration experience.
• Strong understanding of Certinia Professional Services Automation (PSA).
• Experience developing with Apex, Lightning Web Components (LWC), SOQL/SOSL, Salesforce APIs, Flows, and Custom Objects.
• Experience working with highly customized Salesforce/Certinia implementations.
• Experience supporting enterprise integrations using REST and SOAP APIs.
• Experience working with SAP and SAP Concur integrations.
• Experience with Salesforce Experience Cloud, including developing and configuring customer/partner-facing portals and communities.
• Strong understanding of Experience Cloud security, user access, Salesforce data integration, and customization.
• Experience collaborating with middleware or integration teams (such as MuleSoft) in an enterprise environment.
• Experience with Salesforce DX, Git, Azure DevOps, and CI/CD deployment practices.
• Demonstrated experience using AI-assisted development tools (e.g., GitHub Copilot, ChatGPT Enterprise, Salesforce Agentforce, or similar technologies) to improve productivity, solution quality, documentation, testing, and software delivery.
• Strong analytical, problem-solving, and communication skills.

Preferred Qualifications

• Salesforce Platform Developer I or II Certification.
• Certinia (FinancialForce) certifications.
• Experience with SAP ERP and Finance processes.
• Experience designing enterprise integration solutions.
• Experience in Professional Services or ERP environments.
• Familiarity with Agile/Scrum methodologies.
• Experience implementing AI, automation, or intelligent workflow solutions within enterprise applications.

Key Relationships

• Professional Services
• Finance
• Accounts Payable
• SAP Team
• MuleSoft Integration Team
• Business Systems
• IT Leadership

What We're Looking For

• Takes ownership of technical solutions and follows through on commitments.
• Thinks strategically while delivering practical, high-quality solutions.
• Continuously looks for ways to simplify business processes and reduce manual effort.
• Embraces AI and automation as tools to improve development practices and business outcomes.
• Communicates effectively with both technical and non-technical stakeholders.
• Thrives in a collaborative, fast-paced enterprise environment.
• Balances innovation with security, governance, and operational excellence.

What Success Looks Like

• Maintain a stable, secure, and scalable Certinia platform supporting critical business operations.
• Deliver high-quality enhancements that improve operational efficiency and user experience.
• Ensure seamless collaboration with SAP and MuleSoft teams to deliver reliable enterprise integrations.
• Partner effectively with business stakeholders to deliver solutions that meet evolving business needs.
• Champion AI-enabled development practices by improving development speed, solution quality, documentation, testing, automation, and operational efficiency.
• Continuously modernize the platform by identifying opportunities for innovation, automation, and process improvement.

Compensation:

A reasonable estimate of the current base pay range for this position in Toronto is $76,500 to $102,000, annually + 10% as target incentives. 

Actual salary will be based on a variety of factors, including location, experience, skill set, education, and related certification. The range for this position in other geographic locations may differ. 

Softchoice offers a comprehensive and competitive benefit plan to all full-time employees, which includes: 

• Health and Wellbeing: Medical and Dental Care, Employee & Family Assistance Program 

• Financial Benefits: RRSP/DPSP Retirement Savings Plan with Company Matching, Life and Disability Insurance 

• Paid Time Off: Vacation and Sick Leave, Holidays, Parental Leave, Volunteer Days, Bereavement Leave 

• Additional Perks: Employee Discount Program 

Not sure if you qualify? Think about applying anyway:

We understand that not everyone brings 100% of the skills and experience for the role.
At Softchoice, we offer opportunities to a diverse group including those with a variety of workplace experiences and backgrounds.  Whether you are new to corporate tech, returning to work after a gap in employment, or looking to transition and take the next step in your career, we are excited to learn more about you and encourage you to apply.

Why You'll Love Working Here:

• The People: You'll thrive in our collaborative environment, surrounded by incredible colleagues who foster support and innovation, driving our collective success
• High-Performing Culture: At Softchoice, we are dedicated to achieving our goals and committed to success for our customers and each other
• Flexibility: Plan your workdays in a way that suits you best
• Award-Winning Workplace: Proudly recognized as a Great Place to Work for 21 consecutive years
• Inclusive Culture: We are committed to a company culture where every team member can be their authentic self
• Competitive Benefits: Benefit from competitive perks that start on day one

Inclusion & Equal opportunity employment:

We are an equal opportunity employer committed to diversity, inclusion & belonging. People seeking employment at Softchoice are considered without regard to any protected category including but not limited to, race, color, religion, national origin, age, sex, marital status, ancestry, disability, veteran status, gender identity, or sexual orientation.

Require accommodation? We are ready to help:

We are proud to provide interview & employment accommodation during the recruitment and hiring process. If you require any accommodation to apply or interview for a position, please reach out directly to asktalentacquisition@softchoice.com. We are committed to working with you to best meet your needs.

Our commitment to your experience:

We are committed to the safety of all applicants and team members. With that in mind, we have implemented digital interviewing for everyone. We understand that you may need to interview with distractions around you (such as children or furry friends) and we will be doing the same.

Before you start with us, we will conduct a criminal record check, verify your education, and check your references.

When you join Softchoice, we will onboard you remotely. Don't worry. It's quick, simple and you'll be connected with your new team in no time.

Job Requisition ID: 7651 
EoE/M/F/Vet/Disability 

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