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Ceeva

Ceeva

4 jobs near Columbus, OH

Ceeva

Technical Support Specialist

Pittsburgh, PA · On-site

$45K - $55K/yr

Technical Support Specialist Duties & Responsibilities: * Provide technical support for customers - phone, remote and on-site * Troubleshoot & resolve systems related issues in real time to minimize ...

Ceeva

Technical Support Specialist

Pittsburgh, PA · On-site

$45K - $55K/yr

Technical Support Specialist Duties & Responsibilities: * Provide technical support for customers - phone, remote and on-site * Troubleshoot & resolve systems related issues in real time to minimize ...

CEEVA

Technical Support Specialist

Pittsburgh, PA · On-site

Technical Support Specialist Duties & Responsibilities: Provide technical support for customers - phone, remote and on-site Troubleshoot & resolve systems related issues in real time to minimize ...

Ceeva

Technical Support Specialist

Pittsburgh, PA · Hybrid

$45K - $55K/yr

Benefits: * 401(k) * 401(k) matching * Bonus based on performance * Company parties * Competitive salary * Dental insurance * Free food & snacks * Health insurance * Opportunity for advancement

Technical Support Specialist

Technical Support Specialist

Ceeva

Pittsburgh, PA • On-site

$45K - $55K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Job description

Technical Support Specialist
Duties & Responsibilities:
  • Provide technical support for customers - phone, remote and on-site
  • Troubleshoot & resolve systems related issues in real time to minimize operational down time
  • Set up, install, troubleshoot, and maintain computer and network equipment, cables, operating systems, and other software and hardware
  • Train users in proper use of hardware & software
  • Configure, maintain, monitor, and back up of servers & appliances
  • Work with ticketing, time, and billing systems efficiently and accurately
  • Communicate with customers to solve problems and provide best practice analysis
  • Communicate with vendors and 3rd parties to ensure completion of tasks in a timely manner and to customer's satisfaction
  • Ticketing and time and billing entries daily
  • Attend scheduling/staff meetings as necessary
  • Calendar Management - Ensure proper priority is given to projects & service requests
  • Communication - Professional and timely communication with customers, vendors, 3rd parties, co-engineers, and management to consistently ensure projects & service requests are completely in a timely manner and to the satisfaction of the customer
Position Requirements:
  • Minimum 2-year Associates Degree in Computer/IT field
  • Minimum 1-3 years’ experience in a position with similar responsibilities of those required for this position
  • Must have experience with:
  • New user setup – usernames, passwords, hardware setup, email setup, profile setup
  • Active Directory administration
  • Microsoft 365 administration
  • Hardware troubleshooting and break/fix
  • Basic network fundamentals – DHCP, DNS, IP Addressing
  • Preferred familiarity with Microsoft Windows Server, Microsoft Exchange, Networking and IP address configuration, Microsoft365 administration, Autotask, Datto, Cisco Meraki, Microsoft Azure
  • Customer service oriented with great communication skills – verbal and written
  • Ability to work in a fast-paced deadline-oriented environment
  • A registered vehicle and a valid Driver's License
  • Ability to frequently bend/stoop, stand, reach, lift, and sit
  • Ability to lift up to 75 lbs
What we offer:
  • $45,000 - $55,000
  • 401k & Profit Sharing Plan
  • Health Insurance (Medical, Dental, Vision)
  • FSA/Section 125 Plan
  • Paid Vacation/PTO/Holidays
  • Quarterly Bonus program for technical staff
  • Flexible work from home – 1 day as agreed upon
  • Work/life balance focus
  • Company Outings
  • Opportunity for advancement
Benefit Conditions: Waiting period may apply, only full time employees are applicable

Job Type: Full-time
Schedule:
  • 8 hour shift
  • Day shift
  • Monday to Friday
Supplemental pay types:
  • Bonus pay
  • Commission pay
Education:
  • Associate (Preferred)
Experience:
  • Service desk: 2 years (Required)
  • Windows: 2 years (Preferred)
Work Location: One location