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Customer Driven Staffing
Customer Driven Staffing

66 Cds Cds Operations Manager Jobs Hiring Near You

Tanner LLC

Tax Operations Manager

Salt Lake City, UT · On-site

$107K - $120K/yr

Support partner-level business development conversations by providing data-driven staffing ... operations management in a professional services environment * Demonstrated ability to manage ...

Pivot Parking LLC

OPERATIONS MANAGER

Nashville, TN · On-site

Pivot Parking is an experienced, results-driven parking management firm with deep roots throughout ... staff, schedules, and workflows to ensure safe, efficient, and courteous service for all customers ...

Bish's RV

Operations Manager

Meridian, ID

... High-Quality Customer Experience Responsibilities: * Manage all shop staff including but not ... Positive trend in departmental gross profit driven by optimized labor utilization and cost control

Bish's RV

Operations Manager

Ludington, MI

... High-Quality Customer Experience Responsibilities: * Manage all shop staff including but not ... Positive trend in departmental gross profit driven by optimized labor utilization and cost control

EverLine Coatings USA

Operations Manager

Grandville, MI · On-site

$70K - $80K/yr

Our people share the core values of our DRIVEN Principles - being Dedicated, Resourceful, Integrity ... Job brief We are looking for an Operations Manager to oversee all service staff and operations of ...

Ova Technologies

Operations manager

Alpharetta, GA

- Operations Manager Position Overview We are seeking a results-driven and experienced Operations ... Train, coach, and mentor staff to build high-performing teams. * Prepare regular reports and ...

EverLine Coatings USA

Operations Manager

Seattle, WA · On-site

$67K/yr

Job brief We are looking for a Operations Manager to oversee all staff, budgets, and operations of ... Our people share the core values of our DRIVEN Principles - being Dedicated, Resourceful, Integrity ...

The Joint Chiropractic

Operations Manager

Gadsden, AL · On-site

Foster a culture of excellence in patient care and customer service. * Conduct regular staff ... Supportive, mission-driven work environment. Join Us If you are a results-oriented leader with a ...

Alfa Laval

Customer Operations Manager

Kenosha, WI · On-site

$95K - $105K/yr

About the job As an integral member of our Hygienic Fluid Handling management team, our Customer Operations Manager will lead a customer and partner support organization focused on delivering ...

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Customer Operations Manager

Customer Operations Manager

The Hertz Corporation

Grand Rapids, MI • On-site

$54K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 16 days ago

Hertz rating

6.3

Company rating: 6.3 out of 10

Based on 194 frontline employees who took The Breakroom Quiz

122nd of 146 rated vehicle equipment hire

Job description

The Customer Operations Manager focuses on the front-of-the-house processes, customer service, and maximizing revenue as a leader on the Customer Operations team. The Manager directs processes and activities of frontline employees and may assist the Senior Customer Operations Manager in overseeing a brand or department of the location to ensure maximum performance through superior operational leadership, strong communication and maximum efficiency. The Manager helps to provide overall leadership to customer operations employees with responsibility for overall operating performance, customer satisfaction, positive employee culture, service, budgets, safety, and vendor relations. The Manager may lead a brand or a function and all brands, depending on the size of the location. 

The salary for this position is $54,000/yr

What You'll Do:

  • Responsible for daily customer operations and revenue generation for their assigned function
  • Leads and supports processes to meet and exceed customer expectations, and ensure alignment of the sales force with those sales methods and processes 
  • Resolves customer issues, ensuring a positive customer experience
  • Pro-actively drive the sales process that leads to the creation of a dynamic, customer-focused zone commercial organization focused on selling value-added solutions (VAS)
  • Constantly champions productivity improvements via employee involvement and accountability; ensures employees are following the Standards of Work (SOW)
  • Actively engages in effective communication plans focused on building employee engagement in order to achieve business results
  • Conducts performance evaluations that are timely and constructive, where applicable
  • Participates in the recruiting process, as required
  • Provides management with various updates and indicators as requested
  • Remains current on all administrative duties according to company policy

What We're Looking For:

  • 1-3 years' experience in Customer Service or Operations. Car Rental, Hospitality or Tourism experience preferred.
  • High School Diploma required, Bachelor's Degree preferred 
  • Moderate proficiency in Microsoft Office Suite
  • Ability to collaborate with internal and external stakeholders 
  • Flexible and adaptable; ability to work effectively in ambiguous situations 
  • Excellent verbal and written communication skills  
  • Ability to address and resolve customer service challenges
  • Results driven, ability to make decisions and help solve problems
  • Ability to build and lead a diverse, high-performing, results-oriented, and highly-engaged team
  • Ability to drive process and organizational change
  • Ability to influence
  • Ability to motivate teams and keep a positive attitude in a fast-paced environment
  • Ability to work under minimal supervision with a goal-oriented mindset
  • Ability to see the big picture and leverage critical thinking and decision-making skills
  • Excellent organization, time management, delegation, and prioritization skills.
  • Courageous leadership and accountability

What You'll Get:

  • Up to 40% off the base rate of any standard Hertz Rental   
  • Paid Time Off
  • Medical, Dental & Vision plan options
  • Retirement programs, including 401(k) employer matching
  • Paid Parental Leave & Adoption Assistance
  • Employee Assistance Program for employees & family
  • Educational Reimbursement & Discounts
  • Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness
  • Perks & Discounts -Theme Park Tickets, Gym Discounts & more
The Hertz Corporation operates the Hertz, Dollar Car Rental, Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia and New Zealand. The Hertz Corporation is one of the largest worldwide airport general use vehicle rental companies, and the Hertz brand is one of the most recognized in the world.
 
US EEO STATEMENT 
At Hertz, we champion and celebrate a culture of diversity and inclusion. We take affirmative steps to promote employment and advancement opportunities. The endless variety of perspectives, experiences, skills and talents that our employees invest in their work every day represent a significant part of our culture - and our success and reputation as a company. 
Individuals are encouraged to apply for positions because of the characteristics that make them unique. 
EOE, including disability/veteran

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