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Castaways Punta Gorda

4 jobs near Columbus, OH

Castaways Punta Gorda

Service Manager

Punta Gorda, FL · On-site

The Service Manager is responsible for leading front-of-house operations and delivering exceptional guest experiences. This role directly supervises dining room, bar, host, and support teams during ...

Castaways Punta Gorda

Kitchen Manager

Punta Gorda, FL · On-site

The Kitchen Manager is responsible for leading back-of-house operations and ensuring consistent execution of food quality, safety, sanitation, and labor performance. This role directly supervises ...

Service Manager

Castaways Punta Gorda

Punta Gorda, FL • On-site

Full-time

Re-posted 12 days ago

Job description

The Service Manager is responsible for leading front-of-house operations and delivering exceptional guest experiences. This role directly supervises dining room, bar, host, and support teams during service, ensuring strong execution, hospitality standards, and shift performance.
This is a hands-on floor leadership role for a manager who can balance guest-facing hospitality, team coaching, and shift-level business discipline in a fast-paced, high-volume environment.
Key Responsibilities
1) Shift Leadership & Service Execution
  • Lead front-of-house shifts from pre-shift through close
  • Set the tone for service, urgency, and professionalism on the floor
  • Direct FOH flow across host stand, dining room, bar, and support stations
  • Monitor wait times, seating rotations, table turns, and service pacing
  • Ensure opening, mid-shift, and closing sidework/checklists are completed
  • Maintain floor visibility during peak periods and high-volume service windows
2) Guest Experience & Hospitality
  • Model and enforce hospitality standards consistent with each concept's brand
  • Visit tables, engage guests, and build repeat-business relationships
  • Handle guest concerns, service failures, and recovery situations promptly
  • Empower staff to solve issues appropriately while escalating when needed
  • Maintain a polished atmosphere, including music, lighting, cleanliness, and presentation standards
3) Team Supervision, Coaching & Accountability
  • Supervise servers, bartenders, hosts, food runners, bussers, and support staff
  • Lead pre-shift meetings with service focus, features, and operational priorities
  • Coach in real time on service steps, salesmanship, menu knowledge, and professionalism
  • Support onboarding and training of new FOH team members
  • Reinforce standards for attendance, appearance, uniform compliance, and conduct
  • Document and communicate performance issues to senior leadership per company process
4) Sales, Labor & Shift Performance
  • Monitor shift staffing levels and deploy labor based on business volume
  • Support productivity and labor-cost control without sacrificing service quality
  • Track and manage comps, voids, discounts, and guest recovery spend
  • Drive check averages and beverage sales through coaching and feature execution
  • Assist with daily sales awareness and shift-level performance reporting
  • Coordinate with BOH leadership to maintain ticket flow, pacing, and guest satisfaction
5) Bar & Beverage Oversight (FOH Support Role)
  • Support bar operations, guest flow, and bartender performance
  • Reinforce responsible alcohol service, ID checks, and intoxication prevention protocols
  • Monitor bar cleanliness, organization, and presentation standards
  • Communicate low-stock or product-quality issues to bar/management leadership
6) Compliance, Safety & Standards
  • Enforce sanitation, health, and workplace safety standards in FOH areas
  • Ensure compliance with alcohol service laws and company policies
  • Maintain incident awareness and complete reports accurately and promptly
  • Support facility readiness by identifying maintenance and cleanliness issues and following through
7) Administrative & Communication Responsibilities
  • Complete manager logs, shift notes, comps/voids review, and incident documentation
  • Communicate effectively with kitchen, bar, and fellow managers during shift transitions
  • Participate in manager meetings, training sessions, and operational planning
  • Support scheduling input, staffing recommendations, and team development planning as assigned

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