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About Casa Esperanza
Casa Esperanza, Inc. is a bilingual/bicultural behavioral health treatment provider serving Boston and the Merrimack Valley. Our mission is to empower individuals and families to recover from addiction, trauma, mental illness, and other chronic medical conditions; overcome homelessness and discrimination; and achieve health and wellness through comprehensive, integrated care.
About the role:
Job Summary Statement: Casa Esperanza, Inc. is seeking a compassionate and detail-oriented Medical Assistant to support our Psychiatric Nurse Practitioner in delivering high-quality mental health care. The ideal candidate will have experience in behavioral health or medical settings, strong organizational skills, and a commitment to serving diverse communities.
Sign-on bonus: $5,000 (Paid 50% at hire and 50% at 6 months from start.)
What you'll do
Essential Functions:
• Assist the Psychiatric Nurse Practitioner in day-to-day clinical operations, including preparing patients for consultations and documenting medical histories.
• Schedule, confirm, and manage appointments to ensure efficient clinic workflows.
• Perform basic clinical tasks such as measuring and recording vital signs, updating electronic health records (EHR), and ensuring accurate patient documentation.
• Facilitate communication between patients and the Psychiatric Nurse Practitioner, answering questions and providing instructions for follow-up care.
• Ensure that examination rooms are stocked, sanitized, and ready for patient use.
• Coordinate with other team members to manage prescription refills, medication tracking, and lab result follow-ups.
• Assist with administrative tasks, including data entry, maintaining patient files, and generating reports as needed.
• Maintain compliance with Casa Esperanza, Inc.'s policies, local regulations, and HIPAA requirements to protect patient privacy.
• Support culturally sensitive care by communicating with patients in their preferred language and accommodating cultural needs (bilingual in Spanish is strongly preferred).
Qualifications
• Minimum High School Diploma or equivalent required
• At least 1-2 years of experience in a clinical or mental health setting.
• Bilingual Spanish/English required
• Phlebotomy Certified is preferable
• Current and valid Massachusetts driver's license and a proven record of safe driving
• Experience with homelessness, mental illness, domestic violence
• Proficiency in using electronic health record (EHR) systems and Microsoft Office Suite.
• Experience with ZOOM or other virtual platform
• Strong verbal and written communication skills in English
• Knowledge of community/recovery resources
• Ability to work both as a team member and independently
• Understanding of relapse prevention and harm reduction techniques
• Strong interpersonal skills
• Strong communication and technical skills
• Crisis management skills
• Must be able to effectively use computer programs, including web-based database systems
• Valid Massachusetts Driver's License
• Ability to meet the physical and training requirements of the position.
Schedule:
Full-time, 40 hours per week
Monday to Friday
What we offer:
Casa Esperanza Benefits Package:

• Compensation: Salary Range $22 - $25 per hour
• 401(k) Retirement Plan: All eligible employees may elect to participate after 1 year of service. Casa Esperanza, Inc. will match a contribution of up to 6% of your annual salary
• Holiday Pay (12 days per year + 1 floating holiday)
• Paid Time Off (PTO) - 18 days year one, 20.5 days at year two, 23 days at year five
• Sick Pay - 10 paid days per year
• Long- / Short-Term Disability
• Paid by Company Life Insurance
• Health Insurance (Medical, Dental, Vision)
• Health Reimbursement Arrangement (HRA)
• FSA/DCA (Flexible Spending Account & Dependent Care)
• ComPsych Guidance Resources - EAP
• Educational Opportunities
• Tuition Remission
• Employee Ticket at Work (Discounts for Entertainment, travel, movies; etc.)
• Career Advancement Opportunities
• Increased Salary for Credentials
• and more...

Physical & Mental Requirements
While performing the duties of this job, the employee is regularly required to walk, stoop, kneel, crouch, or crawl and talk or hear. The employee must occasionally lift and/or move up to 20 pounds. Specific vision abilities required by this job include distance vision, peripheral vision, and depth perception.
At Casa Esperanza, Inc., the health and safety of our people is our number one priority. That's why all offers of employment are contingent on the candidate showing proof of being fully vaccinated against COVID-19 (currently one dose of the Johnson & Johnson vaccine or two doses of the Pfizer or Moderna vaccine and boosted, when eligible) to pass the pre-employment requirements. Individuals with medical issues or religious beliefs that prevent them from getting the vaccine may request an exemption from the vaccine requirement.
Casa Esperanza's EEO Statement
Casa Esperanza, Inc. values its diverse workplace and encourages women, people of color, LGBTQIA+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, older members of society, and others from minority groups and diverse backgrounds to apply.
We recruit, hire, employ, train, promote, and compensate individuals based on job-related qualifications and abilities. Casa Esperanza, Inc also has a longstanding policy of providing a work environment that respects the dignity and worth of each individual and is free from all forms of employment discrimination, including harassment, because of race, color, sex, gender, age, religion or religious creed, national origin, ancestry, citizenship, marital status, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, military or veteran status, or any other characteristic protected by law. All employees, interns, volunteers, and contractors of Casa Esperanza, Inc. are responsible for maintaining a work culture free from discrimination and harassment by treating others with kindness and respect.
Casa Esperanza, Inc. also provides reasonable accommodation to qualified individuals with disabilities or based on a sincerely held religious belief, in accordance with applicable laws. If you need to inquire about an accommodation or need assistance with completing the application process, please email hr@casaesperanza.org.