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Summary of Position

The Career Coach is responsible for supporting individuals employed within Goodwill Central Texas. Their primary role is to promote continued employee engagement at Goodwill. Each coach is responsible for a number of employees, typically ranging from 65-100. The Career Coach will identify long term goals that support employees on their path towards their education, training, and employment goals. Coaches build relationships with each employee and provide internal and external resources to remove barriers from the employee’s professional growth and development. Effective coaches understand how to prioritize and manage their core responsibilities while also being responsive to employee crises as they arise. Through problem-solving sessions, the Coach will facilitate ways in which each employee can overcome barriers and continue progress towards his or her career pathway. The Career Coach is focused on the supporting the employee as he or she moves between all Goodwill divisions while working towards the identified long term goals.

Job Description

Role and Responsibilities

• Establish a trusting relationship with employees. Maintain frequent and consistent communication and monitor for successful indicators that employee is on track to retain employment.
• Coordinate and work collaboratively within GCT to connect client with trainings and services applicable for career growth and development.
• Become part of a reliable alliance with business line management to ensure business success and employee engagement.
• Observe and evaluate worksite behaviors in which employees may be engaged that could decrease employee’s likelihood of retention and provide coaching and guidance as necessary to correct and address these behaviors.
• Support employees in assessing and identifying services needed to support their participation in and achievement of individualized goals.
• As part of each individual career plan, identify short and long term goals that support employees on their path towards their education, training and employment goals. Track and document goal acquisitions and support employees in their transition to next steps according to their individual career plan.
• Coordinate with appropriate internal and external resources in delivering services necessary to support employees in maintaining employment stability.
• Intervene effectively and ethically in crisis situations, developing applicable interventions and follow-up plans to thoroughly address immediate and future needs while maintaining safety.
• Provide coaching in finance areas as needed, which may include: saving and long term planning techniques, budgeting, banking options/opportunities, credit checks and repair, and problem solving/decision making skills.
• Maintain complete and accurate records of all employees through ECM and other required client tracking databases. Strictly adhere to all data entry requirements set forth by Goodwill. Adhere to confidentiality protocols related to electronic and paper files and documents.
• Complete screening and intake for clients.
• Synchronize with the organizational needs for all Goodwill divisions by providing insight and knowledge acquired and obtained in the field.
• Highlight organizational growth opportunities or missed areas of support and development for future initiatives within the Employee Services Program.
• Other duties as assigned.

Supervisory Responsibility

This position does not have supervisory responsibilities.

Required Skills & Qualifications

• Bachelor’s degree in Social Work, Psychology, Sociology, Vocational Rehabilitation, Education, Human Services, Counseling, or similar/related field required.
• Exceptional oral and written communication skills; proficient in Windows based computer applications.
• Knowledge of client assessment skills, community resource coordination, career planning principles, employability skills, and crisis intervention.
• Knowledge of best practices in serving marginalized populations (e.g. homelessness, re-entry, opportunity youth, disability, etc.).
• Minimum of one year of experience providing case management services to underserved populations.
• Ability to conduct and/or translate training sessions bilingually preferred. 
• Master’s Degree in Social Work, Psychology, Counseling, Sociology, Vocational Rehabilitation, Education, or Human Services preferred.
• Professional licensure issued at conclusion of Master’s degree program listed above (e.g. LMSW, CRC, LPC, LMFT, etc.) preferred.
• Bilingual (Spanish, ASL, Arabic, Farsi) preferred.
• Texas Driver’s License, good driving record, liability insurance, vehicle in good working condition to travel on work related business in order to meet client location/service delivery needs preferred.

 Physical Requirements

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift to 15 pounds at times.
• While performing the duties of this job, the employee is frequently required to walk; balance; stoop, kneel, crouch, and talk or hear.
•  The ability to cope with and tolerate moderate levels of stress is also a necessity. Specific vision abilities required by this job include close vision, distance vision, depth perception and ability to adjust focus.

All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status. Post offer background check is required to ensure applicant meets all eligibility requirements for the assigned customer/location. Alternative work locations may be offered as appropriate.

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