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SUMMARY: Assists providers and patients in receiving high quality, patient-centered care; actively works to create and maintain a professional, positive patient experience. PRIMARY RESPONSIBILITIES: Knowledge and understanding of Employee Handbook. Carry out the meaning of the CSMD Mission and Vision statements.Practice a culture of safety to reduce or prevent risk of injury, claims, loss or liability by utilizing the Risk Management and Infection Control Plan.Perform responsibilities with a high-quality standard to yield improved compliance, quality, and patient outcome measures by adhering to the Quality Improvement Plan. Be present and ready for work as scheduled.Attend in-service trainings, departmental meetings, and community events.Work cohesively with team members.Greets patients, families, and providers in a courteous, friendly, and professional manner. Attain screenings goals for quality measures.Maintain current credentialsEnsure proper and sufficient checking and re-checking of blood pressure, if necessary.Effectively, comprehensively utilizes the electronic medical record (EMR) entering data, documenting, tracking, and managing patient care. Works with the operations team members to ensure efficient patient flow. Comprehensively prepares exam rooms according to clinical standards, specific procedures, and provider's need for ALL visits.Ensures providers have everything needed to provide high quality, patient-centered care. Triages patients by checking vitals and documenting chief complaints/reason for visits in the EMR. Promptly and accurately documents in the patient's EMR. Administers oral, IM, SC Meds (injections) per Provider's orders, and as applicable. Facilitates office lab tests, blood draws and obtaining other specimens either directly or through coordination with Lab vendor according to provider's orders and as applicable. Follows-up on lab orders and ensures appropriate, accurate, timely documentation is available for clinical decision-making. Disseminates the Treatment Plan/Office Visit summary to patient at the end of each visit. Follows-up with specialty referrals and ensures all information is documented in the record and Provider notes any alerts. Coordinates referrals as directed. Completes and submits requests for Prior Authorizations in collaboration with Provider. Tracks request Emergency Room providers and ensures patient's records are documented and their PCP is aware of needs. Works with the Front Desk team to schedule follow-up visits for patients. Works closely with Care Coordinator to assist patients in managing chronic diseases according to Treatment Plans. Performs duties according to Certification as Medical Assistant. Follows clinical standards and guidelines of OSHA, CLIA, NCQA, PCMH, Meaningful Use, HRSA and all payor sources. Follows and actively participates in CareSouth's Quality Management Plan and adheres to standards of improvement accordingly. As assigned to Front Desk, performs duties according to specifications of job description, inclusive of scheduling appointment for all new and established patients, rescheduling, insurance verification, and accepting payments. Travel to satellite offices based on need and perform reminder calls, insurance verification, and batch reconciliation.Other duties as assigned. REQUIREMENTS:Must possess a certification as a Certified Medical Assistant.Must have knowledge and experience using Electronic Health Records; must have strong computer skills. Excellent verbal and written communication skills. Must have exceptional interpersonal communication skills.Must be able to effectively resolve conflicts.Performs all job responsibilities in full compliance with all applicable laws, rules, regulations, policies, and procedures.  SUPERVISES:N/A TRAINING:Relias CareSouth OnboardingRelias Track A Clinical PERFORMANCE MANAGEMENT EVALUATION TYPEClinic Support Physical Requirements:Visual acuity - alwaysHand - eye coordination - alwaysLifting approximately 10-15 lbs., Pushing, Pulling - sometimes Stooping, Bending, and Standing - sometimesWalking- frequent; short distances WORK ENVIRONMENT:Indoor, environmentally controlledExposure to disease or infectionsNo vibrationsExposure to artificial and/or natural lightExposure to outdoor weather elements