20 Cardworks Customer Service Representative Jobs Hiring Near You

Become an everyday champion - and build a career where your impact fuels financial progress.

What We Do

CardWorks Financial Group is a diversified financial services platform building ethical solutions across credit, lending, and the full customer lifecycle. Through our family of companies, CardWorks Financial Group tackles the complex challenges that larger financial institutions leave behind. We're embedded throughout the credit card ecosystem as a lender, servicer, and merchant acquirer.

Who We Are

• Merrick Bank: The bank that builds
• CardWorks Servicing: One partner, total performance
• Carson Smithfield: Resolution with respect

With nearly 40 years of operating history, our track record is solid: disciplined in downturns and built to accelerate in recovery. The CardWorks Financial Group companies take precise approach in complex markets, as a top three non-prime focused general purpose card issuer and a top fifteen U.S. merchant acquirer.

Our team tackles the industry's most complex credit and payment challenges. And we believe that excellent work starts with a team that feels supported, respected, and empowered to grow.

CardWorks Servicing, LLC provides end-to end operational servicing functions for credit cards, secured cards, and installment loans. We service consumer and small business loans across the credit spectrum and offers backup servicing and due diligence services to capital providers and trustees.

Founded in 1997, Merrick Bank is an FDIC-insured financial institution headquartered in South Jordan, Utah, with over $10 billion in assets. A wholly owned subsidiary of CardWorks Financial Group, Merrick Bank serves roughly five million cardmembers and more than 100,000 merchant customers, offering credit cards, recreational loans, deposit accounts, merchant services and bank sponsorships to consumers and businesses.

Carson Smithfield, LLC provides a variety of post-charge-off debt recovery services, including digital self-service, IVR, live agent, and external agency management.

Position Summary:

The Collections Specialist I is responsible for the daily collection of past-due Recreation Lending loans. This role helps manage delinquency within acceptable target levels while ensuring compliance with all applicable policies, procedures, and management guidelines.

Essential Functions:

• Maintains delinquency levels within assigned loan portfolio in alignment with established target rates.

• Monitors assigned accounts and keeps management informed of portfolio status, trends, and potential risk areas.

• Performs skip tracing activities on accounts as needed to support collection efforts.

• Ensures collection activities comply with applicable federal and state collection laws, regulations, and internal policies.

• Completes assigned daily workflow accurately, timely, and in accordance with department expectations.

• Understands and complies with all laws, regulations, policies, and procedures applicable to the Bank and the role.

• Escalates operational issues, potential policy violations, code of conduct concerns, regulatory concerns, or suspected illegal activity as appropriate.

• Performs other duties as assigned.

Education and Experience:

• High school diploma or equivalent required.

• One (1) or more years of experience in collections, customer service, or a call center environment required.

• Experience managing or supporting a similar loan portfolio, with an emphasis on sub-prime lending, preferred.

• Experience applying general accounting fundamentals, business practices, or banking principles required.

Summary of Qualifications:

• Knowledge of and ability to comply with applicable federal and state collection laws, regulations, policies, and procedures.

• Communicates effectively and professionally through verbal and written channels, ensuring information is clear, accurate, and aligned with essential job functions.

• Demonstrates strong negotiation skills, including the ability to influence, persuade, and reach mutually acceptable resolutions.

• Maintains a professional demeanor when interacting with customers, team members, and management.

• Demonstrates strong organizational skills, with the ability to prioritize work, manage multiple tasks, and maintain attention to detail.

• Works effectively under pressure while maintaining accuracy, professionalism, and sound judgment.

• Understands sub-prime collection practices and applies sound judgment when supporting collection activities.

• Proficient in job-related computer systems and software used to perform collection and account management activities.

Work Environment/Physical Demands:

• Work is in an office environment, sustained posture in a seated position for prolonged periods of time; works with computer equipment for prolonged periods of time

• Some stress may occur

• Travel is generally not required

• This position reports to an assigned Team Leader and supervises no one

Our Employee Value Proposition

• Competitive Pay, including a Bonus Target or Variable Pay Incentive Program
• Benefits Package -Medical, Dental, and Vision (plus much more)
• 401(k) Plan with Company Match
• Short- & Long-Term Disability
• Wellness Programs
• Group Life and AD&D Insurance
• Paid Vacation, Sick Days and bank Holidays
• Employee Engagement Activities including Employee Appreciation Day, DEI Employee Resource Groups, Corporate Social Responsibility, Service Recognition

We offer a total rewards package comprised of a competitive base rate of pay, variable pay incentive programs based on the role, and a comprehensive benefit suite. Offered rates of pay are determined based on job-related knowledge, relevant experience, skills, certifications, and geographic location.

We are proud to be an equal opportunity employer. All qualified applicants will receive consideration without regard to age, race, color, sex, or gender identity/expression (including pregnancy, childbirth, transgender status, or sexual orientation), religion or creed, ancestry, citizenship, national origin, disability, military or veteran status, marital status, genetic information, or any other characteristic protected by applicable law.

We do not tolerate discrimination, harassment, or retaliation. Employment decisions are based solely on qualifications, merit, and business needs. Everyone is welcome here, and we hire based on your ability to do the job, not any protected characteristics.

If you need help or reasonable accommodation during the application or hiring process, please let your TA Partner know.