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Infographic showing various job openings at Capital Management Services in the United States as of September 2026, with employment types broken down into 86% Full Time, and 14% Part Time. Highlights an 100% Physical job distribution.

Customer Account Representative - First-Party Personal Loan Servicing

Williamsville, NY • On-site

Capital Management Services
See more jobs at Capital Management Servicesexternal

$17/hr

Other

Medical, Dental, Vision, Retirement, PTO

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

Customer Account Representative - First-Party Personal Loan Servicing
Buffalo, NY | Full-Time | Starting at $17.00/hour + Up to $500/Month in Performance Bonuses
Capital Management Services (CMS) is hiring for our September 14th, 2026 training class!
CMS is a Buffalo-based company specializing in first-party account servicing for a nationally recognized financial institution. In this role, you will work with customers who have personal loans ranging from $8,000 to $40,000, helping them resolve recently missed payments and identify repayment solutions.
This is first-party account servicing-not third-party debt collection or charged-off debt recovery. We are looking for professional, customer-focused individuals who can communicate confidently and represent our client with the highest level of professionalism.
What You'll Do
As a Customer Account Representative, you'll work with customers whose personal loans are between 2 and 90 days past due, helping them bring their accounts current while providing exceptional customer service.
Responsibilities include:
  • Handle inbound and outbound calls regarding personal loan accounts.
  • Discuss payment options and assist customers with resolving recently missed payments.
  • Build rapport while maintaining a professional and empathetic approach.
  • Accurately review account information and document customer interactions.
  • Navigate multiple computer systems efficiently.
  • Meet individual and team performance goals while maintaining strict compliance standards.
What We're Looking For
  • Previous first-party collections or financial services experience preferred
  • Professional phone presence and strong communication skills
  • Excellent customer service and problem-solving abilities
  • Comfortable working in a fast-paced, goal-oriented environment
  • Basic computer proficiency and the ability to multitask
  • Reliable attendance and a strong work ethic
Compensation & Benefits
  • Starting pay of $17.00 per hour
  • Earn up to $500 per month in performance bonuses
  • Fully paid training
  • Paid Time Off
  • Medical, Dental, and Vision Insurance
  • 401(k) with company match
  • Employee Referral Program
  • Career advancement opportunities
  • All equipment provided
Paid Training
Training begins September 14th , 2026
Position Details
  • Full-Time
  • 40 hours per week
  • On-site in Buffalo, NY

If you're looking for a career with a stable company that values professionalism, customer service, and employee development, we'd love to hear from you. Apply today to join the Capital Management Services team!
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