Cancelled Breaks

About this position

About the Company

Cancelled Breaks is a fast-moving, high-energy live commerce company built on the excitement and culture of sports card breaking. We blend entertainment, retail, and logistics to create unforgettable live-streamed shopping experiences for collectors and enthusiasts across the country.

As we continue to scale and diversify into new live shopping verticals, we are seeking an Executive General Manager to lead our operations, growth strategy, and cross-functional teams. This role will be instrumental in driving revenue, optimizing fulfillment and live production, and positioning our company for expansion into new live commerce arenas in the future.

Why Join Us

At Cancelled Breaks, you'll lead at the intersection of culture, collectibles, and commerce—with the opportunity to directly shape our growth, operations, and future expansion into new live shopping categories. We move fast, innovate boldly, and build community through every stream, every shipment, and every customer interaction.

Compensation

• Annual Salary: $100,000–$115,000, depending on experience and qualifications
• Opportunities for professional growth and advancement as the company continues to expand

Location & Work Style

• On-site leadership is essential to support live production, warehouse, and fulfillment operations.
• Maintain an active presence on the production floor and in fulfillment areas to provide real-time leadership and decision-making.
• Partner closely with stream management, inventory, procurement, customer service, and shipping teams to drive operational excellence.
• Thrive in a fast-paced, high-energy environment where priorities can shift quickly.
• Flexibility to work evenings and weekends as needed to support live show schedules and business demands.
• Lead by example with a hands-on management style and a willingness to step into operational challenges when needed.
• Foster consistent communication across departments to ensure seamless coordination between revenue generation and fulfillment execution.

What you will do:

Lead & Develop Teams

• Manage and mentor teams across live production, sales, marketing, customer support, warehouse, and fulfillment operations
• Build a performance-driven culture focused on speed, accuracy, engagement, and customer trust
• Drive hiring plans, training programs, goal setting, and KPI accountability

Oversee Daily Operations

• Own end-to-end live commerce execution including scheduling, inventory flow, show coordination, fulfillment, packaging, and shipping logistics
• Ensure seamless collaboration between live hosts, moderators, studio tech, and warehouse teams
• Implement operational improvements across returns, customer communication, and fulfillment workflows

Drive Revenue & Growth

• Develop and execute strategies to grow sales within sports card live shopping while laying the foundation for future vertical expansion
• Monitor and improve key metrics including conversion rates, viewer retention, AOV, and live show ROI
• Identify new business opportunities including partnerships, sponsorships, platform growth, and category diversification

Elevate Live Production & Customer Experience

• Maintain high standards for live show quality, pacing, authenticity, and engagement
• Ensure compliance with platform policies, selling regulations, and product verification standards
• Champion community engagement, customer loyalty, and long-term brand trust

Lead Future Expansion

• Guide the company’s strategic evolution into new live commerce categories beyond sports cards (collectibles, lifestyle, apparel, tech, and more)
• Conduct market research and competitive analysis to inform new vertical launches
• Support onboarding of new platforms, audiences, and live shopping formats
• As Cancelled Breaks scales into new verticals and platforms, the General Manager will be responsible for building a leadership structure that supports sustainable, long-term growth
• Identify, mentor, and develop high-potential leaders within live production, fulfillment, marketing, and customer support
• Establish structured leadership training and development programs to prepare internal talent for expanded responsibility
• Create succession plans for key operational roles to ensure continuity and stability during rapid growth
• Define ownership boundaries and decision-making authority across departments to reduce bottlenecks and role overlap
• Support the launch of new verticals by appointing and developing category-specific leaders
• Foster a culture of accountability, promotion from within, and performance-based advancement

Cross-Department Execution & Alignment

• Act as the unifying leader between stream operations and shipping management
• Ensure real-time coordination between sales velocity and fulfillment capacity
• Build structured communication between stream managers and warehouse leadership
• Drive shared accountability for revenue growth and order accuracy
• Oversee operational budgets, forecasting, vendor relationships, and inventory planning
• Monitor P&L performance and drive cost‑efficient, scalable solutions that protect profitability

What We’re Looking For:

• 5+ years of leadership experience in e-commerce, live commerce, retail operations, or fulfillment environments
• Strong knowledge of sports cards, TCGs, collectibles, or enthusiast-driven markets
• Proven ability to scale operations and support category or vertical expansion
• A data‑driven decision maker comfortable analyzing live commerce funnels and sales performance
• Familiarity with streaming technology, live selling platforms, moderation tools, and e-commerce integrations
• Exceptional communication, organization, and leadership skills
• Bachelor's Degree in Business or a related field
• Ability to understand the big picture as well as the details of day-to-day operations
• Knowledge of professional sports
• Ability to thrive in a startup‑style environment where priorities evolve quickly

Core Competencies

• Operational Excellence
• Live Commerce & Production Fluency
• Scalable Systems Thinking
• Customer & Community‑First Mindset
• Strategic Growth & Market Expansion
• Adaptability & Ownership