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Position Purpose/Summary

The Field Operations Dispatcher is committed to providing the highest quality of service to the communities, customers, and employees we serve by ensuring seamless operations by coordinating the scheduling and dispatching of drivers, work crews, vehicles, and equipment. Committed to delivering top-tier service to our communities, customers, and employees, the Dispatcher is responsible for efficiently managing resources, responding to immediate needs, and maintaining effective communication channels.

Primary Duties & Responsibilities1. Scheduling and dispatching drivers, work crews, vehicles, or equipment to appropriate locations as per predetermined schedules, customer requests, or urgent requirements.

2. Facilitating the relay of crucial information such as work orders, messages, or updates between work crews, field inspectors, supervisors, and emergency personnel.

3. Utilizing telephones, two-way radios, or text messages to promptly communicate with employees or emergency responders, ensuring swift response and action.

4. Collaborating with supervisors or customers to address issues, fulfill service requests, or allocate necessary equipment or resources.

5. Preparation of daily work schedules, ensuring optimal allocation of resources and adherence to operational timelines.

6. Generating work orders for crews or receiving work orders from field teams, ensuring accuracy and completeness.

7. Overseeing communications within assigned company territories, fostering effective coordination and collaboration.

8. Maintaining organized records of work requests, customer interactions, completed tasks, service charges, expenses, inventory, and other pertinent information.

9. Fulfilling any additional duties and responsibilities as assigned by management to support operational efficiency and excellence.

Knowledge, Abilities, & Skills for Success

1. Effectively communicate in a positive and professional manner through written and verbal communications in all interfaces with customers/public, fellow employees, and vendors.
2. Ability to use appropriate computer programs (including, but not limited to, Microsoft Office Suite) which includes having proficient computer skills and the ability to adapt and learn as programs and processes change.
3. Ability to work as a team member and exert initiative to work independently to reach a goal.
4. Ability to embrace change in the workplace while encouraging others to seek innovative approaches.
5. Ability to function effectively as a team player.
6. Knowledge of and the ability to comply with Company’s Customer Proprietary Network Information (CPNI) regulations and procedures.
7. Ability to work a flexible work schedule, as needed, to best serve our customers.

Qualifications

At a minimum, the Field Operations Dispatcher must have a high school diploma and 3+ years of relevant dispatch experience. 

Physical Demands 

Select one the following for the each of the items listed below:

• N (Not Applicable) – Activity is not applicable to this occupation.
• O (Occasionally) – Occupation requires this activity up to 33% of the time or 0 – 2.5+ hours/day.
• F (Frequently) – Occupation requires this activity from 33%–66% of the time or 2.5–5.5+ hours/day.
• C (Constantly) – Occupation requires this activity more than 66% of the time or 5.5+ hours/day.

  Standing                 N☐                        O☒                        F☐                        C☐        

       Walking                   N☐                        O☒                        F☐                         C☐        

          Sitting                   N☐                        O☐                        F☐                        C☒        

       Reach Outward                  N☐                        O☒                        F☐                         C☐