Campos Photography

Bilingual Customer Service Representative

Full-Time Seasonal | $15-17 per Hour | English and Spanish Required
Campos Photography | Albuquerque, New Mexico

About Campos Photography

Campos Photography is a local, family-owned school photography company serving schools and families throughout New Mexico.

The portraits we create become part of family histories, school yearbooks, graduation displays, and memories that may be kept for decades.

We are looking for a dependable, patient, and highly organized customer service representative who can help families with professionalism and genuine care.

About the Position

The Bilingual Customer Service Representative assists parents, school employees, and customers by phone and email.

You will answer questions about picture days, ordering, payments, portrait packages, deliveries, digital images, retakes, and other photography services. You will research customer concerns, document information accurately, and coordinate with our photography and production teams to find solutions.

This is a full-time seasonal position from September 1st through December 18, 2026.

Employees who successfully complete the fall season and remain in good standing will be invited to return for the spring photography season.

Fluency in spoken and written English and Spanish is required.

Pay and Schedule

• $16-18 per hour
• 40 hours per week
• Monday through Friday
• 8:00 a.m. to 5:00 p.m.
• No evening or weekend work
• Work is performed at our Albuquerque office

Responsibilities

• Answer incoming phone calls and emails in English and Spanish.
• Help parents understand portrait packages, prices, ordering options, and deadlines.
• Assist customers with online and paper orders.
• Research missing, delayed, incorrect, or damaged orders.
• Help resolve questions involving payments, digital images, personalization, and deliveries.
• Explain retake and makeup-day options when appropriate.
• Enter customer information and notes accurately.
• Keep clear records of conversations, concerns, and promised follow-up.
• Coordinate with photographers, production employees, and management.
• Follow customer concerns through to completion instead of simply passing them along.
• Handle student and customer information carefully.
• Represent Campos Photography professionally in every interaction.

The Right Candidate

You may be a strong fit if you:

• Speak, read, and write English and Spanish fluently.
• Have previous customer service experience.
• Communicate clearly, warmly, and professionally.
• Remain patient when customers are confused, disappointed, or frustrated.
• Listen carefully before offering a solution.
• Can explain information in a simple and understandable way.
• Pay close attention to names, order numbers, payments, dates, and customer notes.
• Stay organized while handling multiple calls and requests.
• Learn new software and procedures quickly.
• Accept feedback and apply it without becoming defensive.
• Take responsibility for completing follow-up.
• Know when you can solve a problem independently and when management should become involved.
• Treat customers, coworkers, students, and school employees with respect.
• Have reliable transportation and dependable attendance.

What Success Looks Like

A successful customer service representative:

• Answers customers promptly and professionally.
• Gives accurate information instead of guessing.
• Documents each concern clearly enough for another employee to understand it.
• Follows through on promised calls, emails, and solutions.
• Keeps customer information organized and confidential.
• Remains calm during periods of high call volume.
• Reduces customer frustration by listening and explaining the next step.
• Communicates recurring problems to management.
• Works cooperatively with the production and photography teams.
• Can be trusted to represent our family’s business without constant supervision.

This Position May Not Be Right for You If

• You become defensive when a customer is upset.
• You interrupt people instead of listening.
• You give answers before confirming the facts.
• You frequently overlook names, numbers, dates, or written instructions.
• You avoid difficult conversations.
• You dislike repetitive phone and computer work.
• You leave issues unfinished for someone else to handle.
• You struggle to remain professional during stressful periods.
• You are uncomfortable speaking or writing in Spanish throughout the workday.
• You are looking for a position where doing the minimum is enough.

This position is busy, detailed, and highly important to the families we serve. The right person will find satisfaction in turning confusion into clarity and problems into solutions.

Qualifications

• Fluent spoken and written English and Spanish.
• Previous customer service experience.
• Strong verbal and written communication skills.
• Basic computer and data-entry skills.
• Ability to learn ordering and customer-management software.
• Strong attention to detail.
• Professional phone and email etiquette.
• Ability to remain calm and organized in a fast-paced environment.
• Reliable transportation to our Albuquerque office.

We will provide training on our products, software, ordering systems, and customer service procedures.

What We Provide

• Training in our products, ordering systems, and customer service procedures.
• Clear guidelines for resolving common customer concerns.
• Support from our customer service, photography, production, and management teams.
• A professional office environment.
• An opportunity to return for the spring season based on successful performance.

How to Apply

Please submit your résumé along with a brief explanation of:

• Your previous customer service experience.
• Why this seasonal position interests you.

We are not simply looking for someone who can answer a telephone.

We are looking for someone who can listen carefully, communicate clearly, protect important details, and help families feel confident that their concern is being handled.