Call On Doc

60 Call On Doc Jobs Hiring Near You

You will be responsible to assist with smooth operations of Call-On-Doc with our Clinic Director--ensuring our staff is well-managed, our workflows are frictionless, and our teams are prepared to ...

Payroll Specialist

Irving, TX ยท Remote

$55K - $65K/yr

Stay current on changes in payroll legislation and regulatory requirements. Data Management & Reporting * Maintain accurate employee payroll records and documentation. * Generate payroll reports for ...

Head of Paid Growth & Acquisition

Irving, TX ยท Remote

$200K - $250K/yr

Allocate acquisition budgets across service lines based on contribution margin, retention potential, payback periods, and strategic growth priorities * Identify scalable growth opportunities across ...

Controller

Irving, TX ยท Remote

$110K - $150K/yr

Role Summary We're seeking a hands-on Controller to build and run our finance engine: clean GAAP accounting , ASC 606 revenue recognition , multi-entity consolidation , internal controls , and ...

Why Join Us? At CallonDoc, we value innovation, teamwork, and success. We are dedicated to transforming healthcare by providing accessible, affordable, and high-quality telemedicine services. Our ...

Full-Time Telemedicine Nurse Practitioner - Dermatology & Primary Care (Remote) About CallonDoc CallonDoc is revolutionizing telehealth by combining expert medical care with cutting-edge technology ...

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Call On Doc Jobs Information

Infographic showing various job openings at Call On Doc in the United States as of May 2026, with employment types broken down into 92% Full Time, and 8% Part Time. Highlights an 25% Physical, and 75% Remote job distribution.

Clinical Support Operations Manager

Call On Doc

Irving, TX โ€ข Remote

$90K - $95K/yr

Full-time

Medical, Retirement, PTO

Posted 6 days ago


Job description

Clinical Support Operations Manager (Team Support & Planning)Role Purpose

The Clinical Operations Manager will serve as the primary support system for our frontline clinical teams. You will be responsible to assist with smooth operations of Call-On-Doc with our Clinic Directorโ€”ensuring our staff is well-managed, our workflows are frictionless, and our teams are prepared to handle daily workload and high-volume surges.


Key Responsibilities1. Staff Management & Development
  • Team Support: Act as the first point of contact for Team Leads (TLs) of patient-facing teams. Assist with workflow maintenance, KPI achievement, shift changes, personnel issues, and daily operational roadblocks.

  • Onboarding & Training:Coordinate the hiring and specialized training of new personnel for all patient-facing departments to ensure immediate clinical and operational readiness.

  • Reviews: Closely monitor TLs and staff; provide frequent (quarterly) constructive feedback and lead comprehensive annual performance reviews.

  • Culture of Accountability: Implement a "Positive Reinforcement" modelโ€”utilizing supportive correction and strategic resource allocation to resolve errors rather than simply flagging them.

  • Communication: Monitor customer service quality and the patient experience. Oversee internal team communication (Slack/Huddle etiquette) to maintain professional and empathetic standards.

2. Operational Tracking & Auditing
  • Performance Metrics: Monitor and generate weekly reports on key KPIs for each teamโ€™s performance and other internal operational data.

  • Timely Audits: Conduct weekly and monthly audits of internal trackers including overtime and others ensure PII (Personally Identifiable Information) is protected and that all document access remains "Restricted" per strict HIPAA protocols.

  • Quality Control: Audit refund requests, patient reviews, and escalations to identify operational trends and implement necessary corrective actions.

3. Workflow Improvement & Planning

  • New Development Implementation: Assist the Clinic Director in planning and executing strategies for new program launches with minimal friction and close oversight of emerging issues.

  • Friction Removal: Proactively identify bottlenecks in clinical workflows. Work directly with the IT department to create, prioritize, and manage developer tickets that solve clinical frustrations and improve system efficiency.

  • Capacity Planning: Analyze historical volume trends to forecast staffing needs months in advance to ensure team-wide preparedness during peak cycles and prevents staff burnout.

  • Partner Coordination: Maintain and grow operational relationships with third-party partners to ensure seamless service delivery.



Requirements
  • Education: Bachelorโ€™s or Masterโ€™s Degree in Healthcare Management, Health Administration, or another relevant healthcare and leadership field.

  • Experience: 3+ years in Operations Management or other relevant leadership position, preferably in a high-growth Telehealth or clinical environment.

  • HIPAA: Deep, demonstrable understanding of patient privacy, HIPAA rules, and the legal nuances of medical record handling.

  • Systems efficiency: Proficient in using data (Excel/CSV audits) and other relevant software for tracking, documentation and records maintenance

  • Soft Skills: Ability to have difficult conversations with a focus on support and growth.

Planning: Experience with resource allocation and project management (managing dev tickets and clinical timelines).

Benefits:

  • 401(k)
  • Health insurance
  • Parental Leave
  • Paid time off