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Peer Navigator

At Healthcare in Action, we serve patients experiencing homelessness through an innovative "street medicine" approach by contracting with Medicare and Medicaid health plans as well as hospitals and health systems.

Street medicine entails using a medically equipped van to deliver medical care directly to people experiencing homelessness in locations such as parking lots, encampments, and parks.

The Peer Navigator supports members who are experiencing/are at risk of experiencing homeless with managing their own health in Anaheim and Garden Grove, CA areas. Assist in motivating behavioral changes in patients to improve health outcomes through education, peer support, housing & resource navigation, and the relaying of shared experiences. The Orange County Float Peer Navigator serves as a flexible regional resource supporting both the Anaheim and Garden Grove Healthcare in Action teams. The primary responsibility of this role is to provide continuity of care and caseload coverage during Peer Navigator leaves of absence, extended vacancies, and other staffing gaps. When coverage support is not needed, the Float Peer Navigator maintains an assigned member panel and performs all core Peer Navigator responsibilities. The Float Peer Navigator may also assist with selected Community Support Partner related functions during extended CSP absences following completion of required training and competency validation. This position requires flexibility, strong organization, sound judgment, and the ability to work effectively across multiple care teams and service areas.

**This is a full-time, Monday-Friday 8-5 position**

Responsibilities include:

• Build rapport with members by using trauma-informed engagement, peer support, and relevant lived or professional experience to increase the likelihood of positive behavior change.
• Coach members to create and implement strategies that reduce risks associated with identified health conditions, behavioral health needs, substance use, housing instability, and other barriers to care.
• Connect members to appropriate medical, behavioral health, housing, benefits, local, county, state, and community-based services. Follow up with members and serve as a member advocate.
• Accompany members to medical, behavioral health, housing, and social service appointments when support is needed outside of the street medicine unit.
• Introduce systems and practical strategies that promote self-management, self-efficacy, appointment adherence, medication access, benefits navigation, and connection to ongoing care.
• Adhere to the guidelines, standards, and operational requirements outlined in the CalOptima Street Medicine Operations Manual.
• Work collaboratively with members to develop individualized housing plans and care management plans and actively support members in progressing toward and completing their identified goals.
• Maintain accurate, complete, and timely documentation across all required systems. In addition to Epic, this includes housing-related service platforms such as the Homeless Management Information System (HMIS) and CalOptima systems, including the CalOptima Community Tracking Care (CTC) tool and CalOptima Connect.
• Schedule encounters based on the member acuity level and program requirements using the Healthcare in Action electronic health record system and other approved scheduling or tracking tools.
• Work under the direction of the Care Management Supervisor and in collaboration with clinicians, Community Support Partners, behavioral health staff, and other care team members to ensure appropriate escalation, care coordination, and follow-through.
• Provide Peer Navigator coverage across Anaheim and Garden Grove during leaves of absence, extended vacancies, vacations, or other approved staffing gaps. Temporarily assume assigned member panels, support warm handoffs, and help maintain continuity of care and required service delivery.
• When not actively covering an absent Peer Navigator, maintain an assigned member panel and meet established productivity, documentation, patient engagement, and compliance expectations.
• When directed and appropriately trained, assist with selected CSP-related support functions during extended CSP absences while remaining primarily assigned to Peer Navigator duties.
• Safely operating the HIA medical van, including transporting the clinical team to and from field sites.
• Cleaning and maintaining the interior and exterior of the van to ensure a safe, sanitary care environment.
• Maintaining compliance logs and related documentation, such as vehicle, safety, and supply logs.
• Obtaining and recording patient vital signs.
• Performing phlebotomy and related specimen collection, contingent upon completion of phlebotomy training and any required certification.
• Serve in a supplemental support capacity only. The primary responsibility of this role remains Peer Navigator coverage and member panel management.
• Travel between Anaheim and Garden Grove service areas as directed by leadership.
• Adapt to varying team workflows, field schedules, and member panel needs.
• Actively support the achievement of HIA's Vision and Goals and particularly housing placement for unsheltered members.
• We seek Rebels who are curious about AI.
• Other duties as assigned.

Qualifications and experience:

• G.E.D./High School, required plus 3+ years of work experience as defined below.
• Associate's degree preferred plus 2 years of work experience as defined below.
• Bachelor's degree preferred plus 1-2 years of work experience as defined below.
• Work Experience to include direct work experience, lived experience, training or volunteer work with patients experiencing homelessness, as well as those with active mental health and substance use conditions.
• Other demonstrated relevant experience in similar community settings, for example, working with other disadvantaged groups, and/or outreach will be considered.
• A comparable combination of education/experience and/or training will be considered equivalent to the education listed above.
• Ability to work in a dynamic, outdoors environment.
• Ability to work independently as well as part of a team.
• Ability to organize effectively.
• Ability to prioritize multiple and competing tasks.
• Ability to communicate effectively, including articulating one's own relevant personal experiences.
• Excellent oral communication skills, as well as strong interpersonal skills.
• Maintenance of reliable transportation
• Proficiency in operating a computer, including logging into and maneuvering around multiple systems such as online timesheets (time and attendance) and call center software.
• HMIS/Coordinated Entry System, preferred.
• Travel 50% or more- Must have a valid driver's license, automobile insurance, reliable transportation, and clean driving record.

What's in it for you?

• Base salary range: $31.25 to $33.00 per hour
• An annual employee bonus program
• Medical, Dental, Vision coverage
• Generous paid-time-off (PTO)
• 11 paid holidays per year, plus 1 additional floating holiday
• Excellent 401(k) Retirement Saving Plan with employer match.
• Robust employee recognition program
• Wellness program
• Tuition reimbursement
• An opportunity to become part of a team that makes a difference to our members and our community every day!

At Healthcare in Action, we believe that it is our business to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects our community through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more.

Healthcare in Action is proud to be an Equal Employment Opportunity and Affirmative Action workplace. Individuals seeking employment will receive consideration for employment without regard to race, color, national origin, religion, age, sex (including pregnancy, childbirth or related medical conditions), sexual orientation, gender perception or identity, age, marital status, disability, protected veteran status or any other status protected by law. A background check is required.