Ctms

Job Summary:
CTMS is a company that emphasizes exceptional customer service and a supportive work environment. They are seeking a Helpdesk Technician to provide technical support to clients, focusing on troubleshooting and resolving technical issues while maintaining effective communication.
Responsibilities:
• Answer incoming calls from clients and starting basic evaluations
• Work within CTMS suite of productivity applications. ConnectWise, N-Central, ITGlue, Check-MK, Observium, Office 365 Portal.
• Follow up on outstanding requests and ensure timely resolution
• Create accounts and configure hardware as part of on-boarding process
• Setup and configure Windows desktop operating systems.
• Manage and monitor internal assets to ensure accurate inventory records
• Other duties may be added and/or assigned as needed
Qualifications:
Required:
• Ability to navigate Windows Desktop Operating Systems.
• Basic understanding of TCP/IP and networking protocols.
• Basic understanding of applications such as email, Microsoft office.
• Ability to load and install client applications.
• Ability to install and diagnose printers and printing issues.
• Ability to diagnose issues with Windows services.
• Understanding of basic windows security features.
• Ability to work with Antivirus tools, and virus removal tools.
• Ability to install and configure Windows Desktop Operating Systems.
• Basic knowledge of Windows Powershell command basics.
• Basic knowledge of WiFi concepts (WPA).
• Basic knowledge of Active Directory – Create users, edit users, join computers to domains, setup profiles.
• Ability to communicate with clients, show patience and good oral skills.
• Good organizational and time management skills – Keep time and work on tasks efficiently.
• Must be a U.S. Citizen, Permanent Resident, or and have a valid permit to work in the United States.
Company:
CTMS offers IT security, data backup, disaster recovery, and cloud computing services. Founded in 2008, the company is headquartered in Akron, USA, with a team of 51-200 employees. The company is currently Growth Stage.