Company Overview
CST Utilities Companies provide underground construction services (including excavation, drilling, etc.) for sites and projects related to water, sewer, natural gas, electric distribution, and telecommunications projects. The utilities infrastructure market is significant, with funding coming from Municipalities, Cooperatives, Fortune 500 Utility providers, and private equity-backed projects, all of which are addressing the substantial need for infrastructure growth and replacement. CST Utilities Companies, with financial support from private equity investors, is pursuing a growth strategy across the Midwest that includes investment in employee and operations excellence and acquisitions (two companies acquired thus far) to enhance employee satisfaction, operational capacity, and client support. The company primarily operates in the Midwest, with large offices in Ohio and Indiana. More information on the CST Utilities companies can be found at www.cstutilities.com, www.daystardrilling.com, and www.preciseboringofohio.com.
Position Summary
CST Utilities LLC is seeking a highly organized and proactive Appointment Scheduler/Dispatcher to support daily operations by coordinating field personnel and equipment. This role serves as a critical communication hub between field employees, customers, and management to ensure projects and service calls are executed efficiently.
The ideal candidate thrives in a fast-paced environment, can quickly adapt to changing priorities, and maintains accurate records while delivering strong customer service. This position also provides administrative support, including assisting with customer accounts and past-due follow-ups.
Position Summary
CST Utilities LLC is seeking a highly organized and proactive Appointment Scheduler/Dispatcher to support daily operations by coordinating field personnel and equipment. This role serves as a critical communication hub between field employees, customers, and management to ensure projects and service calls are executed efficiently.
The ideal candidate thrives in a fast-paced environment, can quickly adapt to changing priorities, and maintains accurate records while delivering strong customer service. This position also provides administrative support, including assisting with customer accounts and past-due follow-ups.
Key Responsibilities
- Dispatch field employees and equipment based on customer requests and project requirements
- Create, manage, and adjust daily work schedules in real time due to weather, delays, or operational changes
- Serve as the primary point of contact between field teams and management
- Communicate work orders, job locations, and schedule updates clearly and accurately
- Respond to customer inquiries and provide updates on service calls and project status
- Maintain accurate dispatch logs, including employee locations, job details, and schedule changes
- Troubleshoot operational issues such as delays, equipment breakdowns, or emergencies by reallocating resources
- Provide administrative support, including assisting with customer accounts and following up on past-due balances
Qualifications
Experience
1–2 years of experience in dispatching, logistics, scheduling, or customer service preferred.
Skills
- Strong verbal and written communication skills
- Excellent organizational and multitasking abilities
- Ability to work effectively in a fast-paced, dynamic environment
- Proficiency with dispatch systems (GPS, routing software, scheduling tools)
- Strong problem-solving and decision-making skills
- Customer service-focused mindset
- Proficient in Microsoft Office Suite, including Microsoft Teams
- Additional Requirements
- Ability to remain calm and effective under pressure
- Strong attention to detail and accuracy in recordkeeping
- Must be able to read, write, speak, and understand English
Benefits:
- Excellent Pay!
- Medical insurance for employees at a small cost.
- HSA/FSA
- Dental and Vision insurance at a minimal cost
- Free $25,000 life insurance policy
- STD and LTD insurance at a small cost
- 401k
- A work boot allowance after 180 days of $225
- PTO after 90 days.
AAP/EEO Statement: It is the policy of CST Utilities LLC to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status about public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, CST Utilities LLC will provide reasonable accommodation for qualified individuals with disabilities.