Position Summary The Service & Mechanical Operations Manager is responsible for leading CPS Outdoors' Service and Mechanical Departments while serving as the primary point of contact for clients on ...
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Cps Outdoors
6 jobs near Columbus, OH
Position Summary The Service & Mechanical Operations Manager is responsible for leading CPS Outdoors' Service and Mechanical Departments while serving as the primary point of contact for clients on ...
Position Summary The Service & Mechanical Operations Manager is responsible for leading CPS Outdoors' Service and Mechanical Departments while serving as the primary point of contact for clients on ...
Quick apply
Position Summary The Service & Mechanical Operations Manager is responsible for leading CPS Outdoors' Service and Mechanical Departments while serving as the primary point of contact for clients on ...
SUMMARY: The Account Manager - Estimating is responsible for managing client relationships while overseeing the estimating and proposal process for residential and commercial construction projects.
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SUMMARY: The Account Manager - Estimating is responsible for managing client relationships while overseeing the estimating and proposal process for residential and commercial construction projects.
Superintendent
Miami, FL · On-site
Ability to work outdoors in varying weather conditions. * Ability to walk active construction sites for extended periods. * Ability to climb ladders, work on uneven terrain, and lift up to 50 pounds.
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Superintendent
Miami, FL · On-site
Ability to work outdoors in varying weather conditions. * Ability to walk active construction sites for extended periods. * Ability to climb ladders, work on uneven terrain, and lift up to 50 pounds.
Superintendent
Miami, FL · On-site
Ability to work outdoors in varying weather conditions. * Ability to walk active construction sites for extended periods. * Ability to climb ladders, work on uneven terrain, and lift up to 50 pounds.
Quick apply
Superintendent
Miami, FL · On-site
Ability to work outdoors in varying weather conditions. * Ability to walk active construction sites for extended periods. * Ability to climb ladders, work on uneven terrain, and lift up to 50 pounds.
Salary: SUMMARY: The Account Manager Estimating is responsible for managing client relationships while overseeing the estimating and proposal process for residential and commercial construction ...
Quick apply
Salary: SUMMARY: The Account Manager Estimating is responsible for managing client relationships while overseeing the estimating and proposal process for residential and commercial construction ...
Full-time
Posted 26 days ago
Job description
Salary:
Position Summary
The Service & Mechanical Operations Manager is responsible for leading CPS Outdoors' Service and Mechanical Departments while serving as the primary point of contact for clients on all service, warranty, equipment, and mechanical-related matters after project completion. This role ensures every client receives an exceptional ownership experience by coordinating technicians, resolving issues quickly, maintaining clear communication, and protecting the CPS Outdoors reputation for quality and service.
Key Responsibilities
Client Experience
Serve as the primary contact for all service, warranty, and mechanical issues.
Build long-term relationships with clients through proactive communication.
Respond promptly to client concerns and coordinate timely resolutions.
Conduct site visits when necessary.
Manage difficult situations professionally.
Ensure every interaction reflects the luxury level of the CPS Outdoors brand.
Department Leadership
Lead all service technicians and mechanical personnel.
Schedule workloads and maximize efficiency.
Recruit, train, coach, and develop employees.
Conduct team meetings and performance reviews.
Operations Management
Oversee service calls, warranty work, repairs, and mechanical installations.
Coordinate with Construction, Project Management, and Plumbing departments.
Ensure jobs are completed on schedule and within budget.
Financial Responsibility
Manage budgets, review estimates, monitor profitability, and identify service revenue opportunities.
Quality Control
Inspect completed work, improve procedures, and monitor response and resolution times.
Inventory & Fleet
Oversee service vehicles, tools, inventory, and equipment.
Safety
Enforce OSHA and company safety standards.
Performance Metrics (KPIs)
Client satisfaction, response time, completion time, first-time fix rate, warranty cost percentage, technician productivity, billable labor utilization, department profitability, service revenue growth, repeat service issues, and Google reviews.
Qualifications
7+ years managing pool service, construction service, or mechanical operations.
Strong knowledge of pool equipment, plumbing, hydraulics, and automation.
Proven leadership experience.
Excellent communication and customer service skills.
Strong organizational abilities.
Service management software experience preferred.
Valid driver's license.
Leadership Expectations
Be the trusted face of CPS Outdoors after construction is complete. Take ownership of every client issue until fully resolved. Lead by example with professionalism and accountability. Develop a high-performing, profitable service department.
Success Looks Like
Clients feel supported long after their pool is completed. The department is responsive, disciplined, profitable, and consistently delivers a luxury ownership experience that generates referrals and repeat business.