Courtyard Shenandoah

Description

Provides excellent guest service in an efficient, courteous, professional manner; following LBA standards of friendly hospitality while adhering to guidelines and procedures. This position is responsible for the cleanliness of guest rooms as well as the usage and organization of supplies.

PREREQUISITES

Company associates have access to guestrooms and property. As such, character traits of honesty and trustworthiness are essential to this position and must be displayed at all times. Per company policy, potential associates must pass appropriate security clearances.

• Prior housekeeping experience in lodging, housing, hotels, hospitals, or care facilities preferred
• High school diploma or equivalent 

SUMMARY OF ESSENTIAL JOB FUNCTIONS

• Must be able to perform major life activities: Standing, lifting, bending, learning, reading, concentrating, thinking, and communicating.
• Must be able to push or pull 60 pounds unassisted and lift and/or carry 30 pounds unassisted.
• Must be able to stand for eight hours, bend, stretch, reach, crawl, and kneel.
• Must be able to see and hear.
• Must be able to communicate with other associates and/or guests.

Requirements

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES

Knowledge:

• Proper handling of linens, terry and other supplies while keeping sanitation and cost controls in mind.
• Guestroom cleaning procedures.
• Safety and security measures. Report or correct any hazardous conditions observed immediately.
• Guidelines for Training Checklist for proper procedures.
• Thorough knowledge of materials, supplies and equipment used in the housekeeping department. 

Skills:

• Maintain designated minutes per room.
• Follow cleaning procedures in the company systematic fashion.
• Assist with guest issues, being professional and maintaining a hospitable caring attitude.

Abilities:

• Must be able to work alone, without direct supervision AND as a team member.
• Comply with all standards.
• Be able to multi task, remain service centric.
• Communicate professionally with guest and co-workers.
• Effectively communicate with guests and co-workers via various methods to include: messages and communication log books.
• Must be able to learn/use computer systems necessary to perform daily tasks to include: Quore, Hotel Effectiveness, etc.
• Must be able to exercise discretion to maintain guest privacy.

SPECIFIC RESPONSIBILITIES 

1. Daily responsible for cleaning vacant dirty rooms to be guest ready and returning occupied dirty rooms to an occupied clean status within specified time and accuracy constraints per brand standard and best practices set forth by LBA.
2. Maintain a crisp, clean and professional appearance daily adhering to grooming and uniform standards.
3. Follow all cleaning procedures outlined in the housekeeping training with every assignment and as specified on the training checklist.
4. Follow general clean procedures every 90 days.
5. Report any discrepancies to the immediate supervisor.
6. Assist in maintaining other areas of the hotel in a clean and orderly condition, (ex. Associate breakroom, restrooms, public areas, stairwells, and back of the house area).
7. Respond to guest requests and inquiries immediately.
8. Have a thorough knowledge of emergency procedures and understand the safety and security needs of our guests and associates. 
9. Other duties as assigned, of which the associate is capable of performing.

WORKING CONDITIONS/SPECIAL REQUIREMENTS

• This position requires a physical presence at the hotel and is not conducive of telecommuting or remote work.
• Standing, walking for long periods of time while maintaining a friendly professional image.  
• May be required to work any day/shift, including weekends. 

POSITIONS FOR POSSIBLE ADVANCEMENT

• Room Inspector
• Housekeeping Manager

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time as needed.