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Cms Telecom Services

60 jobs near Columbus, OH

Keylent

Telecom Architect

Lewisville, TX · On-site

... CMS/BCMS/AES/System • Experience with trunking/carriers including ISDN PRI, POTS, SIP, etc. • ... service providers for TDM and SIP services • Supports voice engineering initiatives for all ...

E*Pro, Inc.

Sr. Frontend UI Developer

Cincinnati, OH · On-site

In addition, our industry expertise and knowledge within financial services, Insurance, Telecom ... Experience with any of the CMS Tool Additional Information All your information will be kept ...

Montefiore

Director Engineering (JR229463)

Bronx, NY · On-site

... Estate and Telecom. * Coordinate work with the support department as per scope to maintain ... Continually assess all services and areas and ensure improvements are made to maintain all ...

ClearanceJobs

TMS Clerk

Fort Knox, KY · On-site

$30.51/hr

Interface with telecom vendors, help desk staff, and end users to resolve service-related issues ... Familiarity with Telephone Management Systems (e.g., Avaya CMS, NEC TMS, or DoD TMS equivalents)

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Telecom Administrator

Noblesoft Technologies

Charlotte, NC • On-site

Contractor

Re-posted 13 days ago

Job description

Job Title:  Telecom Administrator

Location:  Charlotte, NC
 
JD:
  • System Administration & Support
    • Administer and maintain Avaya Communication Manager (CM) and Call Management System (CMS), including user provisioning, call routing, and system configuration.
    • Manage Cisco Unity Voicemail, including mailbox setup, password resets, and troubleshooting voicemail issues.
    • Oversee RedSky E911 services, ensuring accurate location data and compliance with emergency calling regulations (Kari’s Law, Ray Baum Act).
    • Support Verint call recording and analytics platforms, including configuration, monitoring, and troubleshooting.
    • Respond to telecom-related support requests, resolve incidents, and document solutions.
  • Monitoring & Maintenance
    • Monitor system performance and availability using diagnostic tools.
    • Perform regular system health checks, backups, and updates.
    • Coordinate with vendors for hardware/software updates and service issues.
  • User Access & Provisioning
    • Provision and deprovision users, manage permissions, and update call routing as needed.
    • Maintain telecom documentation, change logs, and inventory records.
  • Compliance & Security
    • Ensure systems comply with internal policies and external regulations (e.g., E911 legislation).
    • Assist with implementing security protocols and compliance standards.
  • Collaboration & Training
    • Work closely with IT teams, business units, and external vendors.
    • Provide training and support to end users and other technical staff.
 

Required Skills & Qualifications

  • Hands-on experience with Avaya CM, CMS, Cisco Unity Voicemail, RedSky E911, and Verint platforms.
  • Knowledge of VoIP protocols, call flow configuration, auto attendants, and voicemail systems.
  • Familiarity with unified communications platforms and basic networking (TCP/IP, VLANs, QoS).
  • Strong troubleshooting and diagnostic skills.
  • Excellent customer service, communication, and documentation abilities.
  • Ability to multitask and resolve issues under pressure.

Education & Certifications:

  • Associate degree in information technology, telecommunications, or related field (or equivalent work experience).
  • Certifications such as CompTIA Network+, Cisco CCNA, or Avaya certifications are preferred.
 

Preferred Experience

  • Supporting multi-site or hybrid work environments.
  • Experience with enterprise VoIP analytics and contact center technologies.
Knowledge of scripting (PowerShell, Python) for automation