CMIT Solutions of Cleveland South and Hudson

About CMIT Solutions

CMIT Solutions is a leading managed services provider (MSP) helping organizations leverage technology to drive business growth, security and operational excellence. As we expand our AI practice, we are seeking an innovative AI Product Manager to lead the development and delivery of next-gen AI solutions powered by agentic workflows, automation and large language models.

This is a unique opportunity to help define the future of AI-enabled managed services while building products that deliver measurable business outcomes for our customers.

Position Overview

The AI Product Manager will own the strategy, roadmap, development and delivery of AI-powered solutions across the CMIT Solutions portfolio. This role will focus heavily on agent-based AI systems, including the design, deployment and optimization of intelligent agents using OpenClaw and related agent orchestration platforms.

The ideal candidate combines strong product management skills with hands-on experience building AI agents, integrating large language models and translating customer needs into scalable AI solutions.

This individual will partner closely with engineering, ops, service delivery, sales along with executive leadership to create differentiated AI offerings for CMIT clients.

Key Responsibilities

Product Strategy & Roadmap

• Define and execute the vision and roadmap for CMIT's AI and automation portfolio
• Identify opportunities to leverage AI to improve customer operations, service delivery and internal efficiency
• Conduct market research and competitive analysis on emerging AI technologies and platforms
• Develop business cases, pricing strategies and go-to-market plans for AI solutions

Agentic AI Development

• Design and oversee the development of autonomous and semi-autonomous AI agents
• Build and manage agent workflows utilizing OpenClaw and other agent orchestration technologies, such as Claude and ChatGPT
• Collaborate with engineering teams to deploy and optimize AI agents in production environments
• Establish best practices for agent architecture, governance, testing and monitoring
• Evaluate emerging AI frameworks, tools and technologies for potential adoption

Customer & Stakeholder Engagement

• Gather customer requirements and translate business needs into product capabilities
• Work directly with clients to identify AI use cases and implementation opportunities
• Support pre-sales activities, demonstrations, workshops and solution design engagements
• Serve as the subject matter expert for AI-powered solutions

Product Delivery & Operations

• Partner with development teams to manage product backlogs and prioritize feature development
• Define success metrics, KPIs and performance benchmarks
• Monitor adoption, usage and ROI of AI products and services
• Drive continuous improvement through customer feedback and product analytics

Governance & Risk Management

• Develop standards for responsible AI deployment
• Ensure compliance with security, privacy and regulatory requirements
• Establish guardrails for agent behavior, escalation paths and human oversight
• Partner with cybersecurity and compliance teams to mitigate AI-related risks

Required Qualifications

• 5+ years of Product Management, Technical Product Management or Product Ownership experience
• 2+ years of experience working with generative AI technologies and LLM-powered applications
• Experience designing, deploying, or managing AI agents and agentic workflows
• Experience with OpenClaw or similar agent orchestration frameworks
• Strong understanding of AI architecture, prompt engineering, RAG, vector databases, and API integrations
• Experience working in Agile development environments
• Ability to translate complex technical concepts into business value
• Strong stakeholder management and communication skills
• Bachelor's degree in Computer Science, Engineering, Information Systems, Business, or a related field

Preferred Qualifications

• Experience within a Managed Services Provider (MSP), technology consulting, or SaaS environment
• Expert level experience with OpenAI, Anthropic, Google Gemini, or similar AI platforms
• Familiarity with LangChain, LangGraph, CrewAI, AutoGen, OpenClaw, or related agent frameworks
• Experience launching AI products from concept through commercialization
• Relevant certifications in Product Management, Agile, Cloud, or AI technologies

Success Measures

Within the first 12 months, this role will:

• Launch multiple customer-facing AI solutions
• Develop and operationalize a scalable AI agent framework
• Improve internal operational efficiency through AI-enabled automation
• Establish AI governance and best-practice standards
• Drive measurable revenue growth from AI-powered offerings

Why Join CMIT Solutions?

• Opportunity to shape the future of AI within a rapidly growing MSP
• Direct influence on product strategy and innovation initiatives
• Access to emerging AI technologies and platforms
• Collaborative and entrepreneurial culture
• Competitive compensation, bonus potential, and benefits package

CMIT Solutions is an Equal Opportunity Employer committed to fostering a diverse and inclusive workplace.