City Tap Logan

Summary

The Events & Restaurant Manager is responsible for building sales by creating and managing parties and special events while managing the daily operations of the store.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

Events & Restaurant Management
•    Assist in Interviewing, Hiring, Training and Supervising all Hostesses and Servers 
•    Inventory and order all Office, and Front of the House supplies
•    Clean, maintain, organize and stock host stand and server stations
•    Field all party inquiries, administer all contracts and execute all private parties
o    Print out contracts and discuss with General Manager
o    Review contracts with General Manager before final copy is executed
o    Reply to all party inquires within 24 hours
o    Book and maintain all private events
•    Floor Management during lunch and dinner
o    Assist in working hostess stand, touch tables and assist wait/bar staff in all aspects of service
o    Host mandatory AM / PM Pre-Shift meeting for wait staff and bartenders
o    Update and maintain accurate pre-shift notes
•    Update intranet, events calendar and website
o    Hold a calendar for at least two months out for all in house, catering parties and outside events  that may affect staffing and / or sales
o    Maintaining all Social Media Sites – Facebook, Twitter, Instagram, Yelp, OpenTable, etc.
o    Design, Print, Implementation of all Promo Materials
o    Promoting various Nights and Events
•    Play theme appropriate music throughout each segment of the shift
•    Control all volume, lighting and temperature throughout the shift
•    CTUIT and nightly sales email
•    Check Yelp, OT and Trip Advisor and draft response to any negative reviews / complaints
•    Ensure guest satisfaction and retention
•    File comments cards and update database
•    Get out into the community and grow sales, by networking and attending various community outreach programs
•    Complete bar cards daily and distribute to entire staff and managers 

Ensure that comment cards are available to the staff and collect at the end of all shifts. 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

To perform the job successfully, an individual should demonstrate the following competencies

• Continuous Learning - Seeks feedback to improve performance
• Job Knowledge - Competent in required job skills and knowledge; requires minimal supervision
• Problem Solving - Identifies and resolves problems in a timely manner
• Customer Service - Responds promptly to customer needs
• Cooperation - Offers assistance and support to co-workers
• Ethics - Works with integrity and principles
• Organizational Support - Follows policies and procedures
• Personal Appearance - Dresses appropriately for position
• Attendance/Punctuality - Is consistently at work and on time
• Dependability - Follows instructions, responds to management direction
• Quantity - Completes work in timely manner
• Safety and Security - Observes safety and security procedures

Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

No prior experience or training.

Certificates, Licenses, Registrations

This position requires a valid RAMP/TIPS Certification (Responsible Alcohol Management Program)

Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to stand and walk. The employee must regularly lift and/or move up to 30 pounds.