City Enterprises

Primarily responsible for providing exceptional service to customers in their buying experience through customer relations, product knowledge, and providing a positive buying atmosphere. 

JOB DUTIES 

• Sales efficiency through product knowledge, company standards, and customer/company expectations 
• Keep abreast of incoming inventory, features, accessories, etc. and how they benefit the customer 
• Know and understand equity and values, and be able to explain depreciation to the customer 
• Customer relations 
• Team efforts
•  Follow up 
• Must follow all company safety policies and procedures, and immediately report any and all accidents to a manager or supervisor 
• Establish personal income goals that are consistent with dealership standards of productivity and devise a strategy to meet those goals.  

POSITION REQUIREMENTS 

• High School Diploma or GED 
• Customer relations experience 
• Must be able to qualify for a Sales license 
• Valid driver’s license 
• Clean MVR – Demo vehicles (including test drives) 
• Exceptional industry knowledge – makes, models, features, etc. 
• Professional appearance 
• Basic computer skills 

CHARACTERISTICS 

• Modesty – customers do not respond well to bravado and arrogance 
• Conscientiousness 
• Achievement Orientation 
• Self-Motivated - Not easily Discouraged 
• Business acumen – focused on building repeat customers & referrals 
• Excellent Listener 
• Accountability     

SKILLS & QUALIFICATIONS

•  Ability to decipher quickly customer needs.
• Listens more than they speak 
• No supervisory responsibility 
• Regular and substantial contact with others
• Contacts usually involve discussions related to policies and programs and may include proposal or presentation writing, negotiation with vendors, and the like.
• Handles sensitive, complex, and/or confidential information. 
• Requires moderate interpersonal and communication skills to ensure that customer requests or needs are met.
• Acknowledges and clarifies customer inquiries, requests, or complaints to ensure that needs are identified, documented and addressed. 
• Tasks are multiple and focus more on single processes. Work is sometimes standardized and sometimes varied.
• There is no responsibility for budget, revenues and/or expenditures. 
• Performs duties within scope of general Company policies, procedures and objectives.
• Analyzes problems and performs needs assessments.
• Uses judgment in adapting broad guidelines to achieve desired result.
• Regular exercise of independent judgment within accepted practices.
• Makes recommendations that affect policies, procedures and practices.
• Refers exceptions to policy and procedures to the supervisor.   

PHYSICAL REQUIREMENTS 

• Work involves some exposure to moderate risk of accident and requires following basic safety precautions. 
• Position requires occasional or frequent moderate physical activity which includes 40% walking, 45% standing, 5% lifting, and 10% sitting.