Cis Custom Information Services

Office Location: Arlington, Texas
Work Arrangement: In-Person
Experience Level: Minimum 1 year of relevant IT experience

Role Description

We are an established Tech firm in the DFW area looking for a Level 2 - NOC Engineer to join our team.
If you have a working knowledge of complex systems and networks, then you are the candidate that we want.
Leadership skills and excellent communications are a must have for this position.
We are seeking an experienced Level 2 Technician to join our team in Dallas-Fort Worth, Texas.
This position will work level 2 server and networking helpdesk issues and be an escalation point for our Tier 1 helpdesk team.
This full-time position offers a competitive salary and includes a comprehensive benefits package.
If you have the skills, foundational experience, and strong ambition then we encourage you to contact us soon as this position will fill quickly.

Qualifications & Requirements

• An operational working knowledge of virtualization including VMWare, HyperV, Proxmox and network storage systems.
• Provide advanced technical support for desktops, servers, and network infrastructure at client sites and remotely.
• Diagnose and resolve complex hardware, software, and network issues.
• Manage and maintain Active Directory, including user accounts, group policies, and access permissions.
• Perform routine maintenance tasks such as data backups, patch management, and system updates.
• An operational working knowledge of networking architecture and technologies including TCP/IP, VLANS, routing, switches, firewalls, DNS, VPN, and VoIP. (Cisco, Fortinet, SonicWALL)
• Working knowledge of Active Directory (AD structure, default objects, roles, GPO's and policies) and Windows Server Technologies (Windows Server, HyperV, RDS, SQL, IIS …).
• Working knowledge of security policies and controls.
• Experience with cloud technologies (Azure, O365, AWS, Google, GSuite …)
• Experience integrating and working within a high-volume helpdesk environment supporting various legacy and state-of-the-art technologies.
• Diverse Operating System knowledge is a plus (Windows, Mac, Linux …)

Education

Bachelor's degree required.

Experience

3+ Years systems architecture, administration, installation, and troubleshooting.

Preferred Certifications

• Security +, Network+ or equivalent network vendor certification (Cisco, Fortinet, Palo Alto, SonicWALL, …)
• Microsoft platforms certifications
• VMWare platform certifications
• Other relevant certifications.