CGR Georgia

Callaway Resort & Gardens is an iconic 2,500-acre resort destination featuring a variety of lodging choices, unique garden attractions, seasonal special events, 36 holes of golf, fishing, biking trails, and residences. Located in scenic and historic Pine Mountain, Georgia, Callaway reflects the dream of its founder Cason J. Callaway 75 years ago. Callaway Resort & Gardens is part of Herschend Enterprises. For over seven decades Herschend has operated with the purpose of bringing families closer together by Creating Memories Worth Repeating®. Herschend is considered the largest family-owned themed attractions corporation. As an equal-opportunity employer, we strive to provide environments where every host, guest, and partner feel welcome, valued, and loved. We firmly believe that words and actions matter, which is why all individuals are to be treated equally and with respect.

Responsibilities and Duties
• Develop and implement a strategic plan for food and beverage operations to meet business objectives and enhance the guest experience.
• Manage the day-to-day operations of the food and beverage department, including budgeting, forecasting, inventory management, and staffing.
• Hire, train, and motivate a high-performing team of food and beverage professionals, including chefs, cooks, servers, and bartenders.
• Develop and maintain strong relationships with local suppliers to ensure the highest quality products are used in food and beverage operations.
• Work closely with other departments, such as sales and marketing, to coordinate food and beverage offerings for events and special occasions.
• Ensure compliance with health and safety regulations, as well as company policies and procedures.
• Monitor industry trends and incorporate new ideas and concepts into food and beverage offerings.
• Develop and implement standard operating procedures.
• Manage the guest feedback process to continuously improve the guest experience. Respond to guest feedback as needed.
• Manage internal communications to ensure Callaway Resort & Gardens hosts are equipped with the information they need to execute all events, programming, and day-to-day guest communications.
• Proven success in managing multiple food and beverage outlets, with a track record of delivering exceptional service and profitability across all venues.
• Foster a collaborative, innovative, and mission-driven team culture aligned with Callaway Resort & Gardens’ values and commitment to guest service.
• Manage departmental marketing budgets to ensure maximum ROI and alignment with revenue targets.
• Lead, mentor, coach, and develop a high-performing team; set expectations and ensure accountability for results.
• Serve as the department and property duty manager as scheduled.

*Leadership reserves the right to add or change responsibilities at any time.

Experience
• Bachelor's degree in hospitality management or related field.
• Minimum of 7 years of experience in food and beverage management, with at least 5 years in a leadership role.
• Strong leadership skills with the ability to manage and motivate a large team.
• Excellent interpersonal, organizational and communication skills.
• Knowledge of current trends and innovations in food and beverage operations.
• Experience managing budgets and forecasting financial performance.
• Strong customer service skills with a passion for delivering an exceptional guest experience.
• Must be able to work flexible hours, including nights, weekends, and holidays.

SKILLS & QUALIFICATIONS
• Genuinely friendly and caring and by taking pride in their work.
• Must be self-motivated and disciplined.
• Must be able to prioritize and complete work assignments on a timely basis.
• Must maintain strict confidentiality and judgment regarding privileged information.
• Must display and live out our Lead with Love principles by being patient, kind, trusting, unselfish, truthful, forgiving, and dedicated.
• Must be willing to constantly improve.
• Must have professional appearance with good personal hygiene.
• Must promote and support a “team” work environment by cooperating and helping co-workers.
• Must adapt to changes easily.
• Must tolerate a fast-paced, hectic environment.
• Must show appreciation to others.
• Must be sensitive to the needs of our Guests and feel empowered to take action to meet their needs within company guidelines.
• Able to project Callaway Resort & Garden’s image by being genuinely friendly and caring and by taking pride in their work.
• Detail oriented and maintains a high level of accuracy.
• Strong organizational skills
• Must have excellent analytical skills.
• Must possess strong verbal and written communication skills.
• Must possess a strong attention to detail and accuracy.
• Must have cognitive aptitude for complex conceptual and strategic thinking.
• Able to speak, read and write English.
• Proficiency with Microsoft Office suite and modern marketing tools/platforms.
• Must have manual dexterity necessary to complete all job duties.
• Able to sit and/or stand for long/short periods.
• Able to maintain good personal hygiene.
• Able to get along with other employees to work out problems and resolve conflicts.
• Able to comprehend instructions and retain information.
• Able to maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidays.
• Able to be flexible to handle frequent changes in priorities.
• Able to operate different types of motorized vehicles, including but not limited to automobiles, vans, golf carts, and other all-terrain vehicles as well as ability to enter and exit vehicle multiple times daily.
• Able to sit, stand and walk; climb and descend indoor and outdoor stairs.
• Able to move, bend, stoop, kneel, reach, twist.
• Able to add, subtract, multiply and divide.
• Able to analyze, forecast data, and make judgments.
• Able to lift up to 40 pounds and assist with event setup and breakdown.
• Able to obtain a GA driver’s license and auto insurance.
• Able to work in various environments, including indoor and outdoor settings, and in different weather conditions.

Callaway Resort & Gardens is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Callaway Resort & Gardens drives a welcoming culture where ideas and decisions from all people support our efforts to be relevant in an ever-changing world.