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About Us & Why We're Hiring

We empower children, youth and families to flourish in vibrant communities.

• Child and Family Guidance Center (CFGC), established in 1962, is a leading provider of community mental health and social services in the San Fernando and Antelope Valleys
• Our mission is to empower children and families to achieve health and well-being through innovative mental health services.
• We serve thousands of children and families annually
• We are inspired by our staff of caring and committed professionals
• We are seeking passionate people to join our team  

If our mission resonates, keep reading.

• As part of our team, you will join us in providing a continuum of prevention, early intervention, and intensive treatment services to children and families.
• We offer services in our offices, at schools, and in homes.
• Together, we seek to create stronger, more resilient communities
• Your role will center around changing lives, extending our reach, deepening our impact, and building meaningful outcomes for those seeking help.

The Position:

We are seeking a full-time bilingual Medical Records Specialist for our billing department. This position will have primarily administrative responsibilities for the daily function of the medical records department.

What You’ll Do:

• Enter admission paperwork and open new cases in the EHR and IBHIS systems.
• Close cases where treatment does not continue post-intake and ensure proper documentation (Notice of Adverse Benefit Determination).
• Process authorizations for information release after the intake period.
• Manage and track the creation, sending, and collection of 18+ packets for clinicians, data entry. 
• Update client status changes (e.g., address, phone numbers, guardianship) in the EHR and IBHIS system.
• Maintain the client electronic health record (EHR) by uploading documents and ensuring an organized chart room.
• Run monthly reports for expired PFIs, track and update information in the EHR and IBHIS systems.
• Track Out of County Medi-Cal (SB785) cases and coordinate timely service approvals.
• Manage client chart check-in/out, notifying staff of overdue charts and updating the system.
• Provide back-up for record requests, reception coverage, and other operational duties as needed.
• Hours: Monday-Thursday, 8:30am – 5:30pm, (1-hour meal break) Friday, 8:30am - 5:00pm (30 min. meal break)
• Fully onsite
• Salary: $20.50 per hour

Qualifications

• Bilingual Spanish and English required.
• A minimum of 2 years’ experience in a medical, administrative, or mental health agency office setting.
• Computer literary including proficiency in Microsoft Office Applications, such as Excel, Word, and Access.
• Ability to work collaboratively in a team-based setting
• Detail-oriented, analytical, demonstrate accuracy and thoroughness, resourceful, reliable, able to adhere to deadlines, self-starter and be able to work independently.
• Must have a good sense of judgment as pertaining to the position.
• Must have relevant medical billing experience, preferably in mental health.
• Knowledge of LACDMH compliance rules is preferable.
• High School Diploma or GED required. Some college preferred.

We’re building a diverse, inclusive team

• You’re welcome here. We want CFGC to reflect the diversity of our community and flourish together.
• CFGC is committed to Equity, Diversity, and Inclusion and strives to create a diverse, welcoming and supportive workplace

*This job posting includes a summary of duties, responsibilities, and qualifications for this position. It is not a complete job description and is subject to change based on the needs of the center.