Cap Global Works

Join Our Team as a Call Center Representative in Greensboro, NC!

Looking for a dynamic and rewarding role where you can showcase your customer service skills? CAP Global Works, LLC, a trusted name in facilities management, is seeking a dedicated Call Center Representative to join our team in Greensboro, NC. This is an onsite, long-term contract position with a competitive pay rate of $22/hr on 1099. If you thrive in a fast-paced environment and enjoy connecting with people, we’d love to hear from you!

What You’ll Do

As a Call Center Representative, you’ll be the vital link between our customers and facilities maintenance teams. Your day-to-day responsibilities will include:

• Handling customer inquiries via phone and email, and logging service requests.
• Assigning and tracking maintenance work orders through internal systems.
• Maintaining accurate records and generating detailed reports.
• Providing timely updates to customers and internal teams.
• Escalating complex issues and managing challenging customer situations with professionalism.
• Coordinating emergency requests and ensuring protocols are followed.

What We’re Looking For

To succeed in this role, you’ll need:

• At least 1 year of experience in a customer service or call center environment.
• Familiarity with facilities maintenance or work order systems (preferred but not required).
• Proficiency in using databases, CRM platforms, or ticketing systems.
• Exceptional communication skills and a knack for multitasking.
• Strong problem-solving abilities and the ability to stay calm under pressure.
• A willingness to handle high call volumes while maintaining a positive attitude.

Why Join CAP Global Works, LLC?

At CAP Global Works, LLC, we pride ourselves on delivering exceptional service to our clients. Located in Erie, PA, we are committed to fostering a supportive and professional work environment. This role offers the opportunity to grow your skills in customer service while playing a key part in ensuring smooth operations for our clients.

Ready to Apply?

If you’re ready to take the next step in your career, we’d love to hear from you! Apply today to join our team and make a difference in the lives of our customers.

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