ZipRecruiter

Log In

Brunswick Group

60 Brunswick Group Jobs Hiring Near You

Brunswick Group

Account Director

Dallas, TX · On-site

$95K - $120K/yr

At Brunswick Group, we work on the issues that define industries and shape the future of business. In this role, you'll be part of a high-performing team advising leaders at many of the world's most ...

Brunswick Group

Account Director

New York, NY · On-site

$95K - $120K/yr

At Brunswick Group, we work on the issues that define industries and shape the future of business. In this role, you'll be part of a high-performing team advising leaders at many of the world's most ...

Brunswick Group

Account Director

Washington, DC · On-site

$95K - $120K/yr

Opportunity Brunswick Group is seeking an Account Director to join our fast-paced Washington, D.C. office. At Brunswick Group, we work on the issues that define industries and shape the future of ...

Brunswick Group

Account Director

Dallas, TX · On-site

$95K - $120K/yr

At Brunswick Group, we work on the issues that define industries and shape the future of business. In this role, you'll be part of a high-performing team advising leaders at many of the world's most ...

Brunswick Group

Account Director

Washington, DC · On-site

$95K - $120K/yr

At Brunswick Group, we work on the issues that define industries and shape the future of business. In this role, you'll be part of a high-performing team advising leaders at many of the world's most ...

Brunswick Group

Associate

Chicago, IL · On-site

$130K - $170K/yr

Opportunity Brunswick Group is seeking an Associate to join our growing and fast-paced Chicago office! About the Role Client Contribution & Handling * Providing insight, guidance and advice to ...

next page

Showing results 1-20

All JobsBrunswick Group Jobs

Brunswick Group Jobs Information

Infographic showing various job openings at Brunswick Group in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 96% Physical, and 4% Hybrid job distribution.

ICT Service Delivery Manager

Brunswick Group

Manhattan, NY • On-site

Full-time

Re-posted 16 days ago

Job description

Job Summary:
Brunswick Group is a global advisory firm seeking an experienced hands-on Service Delivery Manager to lead their helpdesk across the Americas, based in New York. The successful candidate will provide leadership to a distributed support team, ensuring high levels of service delivery and customer satisfaction while aligning ICT services with business needs.
Responsibilities:
• Lead and manage the New York–based ICT service team, ensuring delivery of exceptional support across all U.S. offices.
• Oversee regional ICT service performance, ensuring quality of service, and continual improvement.
• Serve as the primary escalation point for regional issues, providing hands-on guidance and ensuring timely, high-quality resolutions.
• Partner with the global ICT leadership team to align processes, reporting, and standards across all regions.
• Manage regional ICT budgets, and spend controls, ensuring efficiency and alignment with business priorities.
• Maintain strong relationships with senior stakeholders, ensuring transparent communication and service visibility.
• Conduct regular service reviews, including reporting on KPIs, incident trends, and user satisfaction.
• Vendor and supplier management for the Americas region, including contract performance and service improvement planning.
• Oversee the Joiners, and Leavers processes, ensuring effective onboarding and offboarding experiences.
• Mentor and develop team members, fostering a culture of accountability, ownership, and professional growth.
Qualifications:
Required:
• Minimum 5 years’ experience in an ICT Helpdesk Desk management role, ideally within a professional service or consultancy environment.
• Proven track record of managing medium-sized teams across multiple office locations.
• Strong leadership presence with the ability to engage and influence senior management and articulate complex issues clearly.
• Hands-on technical knowledge of Microsoft 365 and Entra ID (Azure Active Directory), Microsoft Azure, and Intune.
• Familiarity with audio and video conferencing tools such as Microsoft Teams and Zoom.
• Strong understanding of security threats, compliance, and best practice principles.
• Experience with vendor and supplier management.
• Strong analytical and reporting skills, including use of dashboards, and KPI metrics.
• Experience in budgeting and cost management at a regional level.
• Excellent communication and interpersonal skills, with a proactive and service-oriented approach.
Company:
Brunswick Group LLP provides critical communications advisory services to businesses the United Kingdom and internationally. Founded in 1987, the company is headquartered in London, GBR, with a team of 1001-5000 employees. The company is currently Late Stage.

Apply