1 Brooklinen Customer Service Manager Jobs Hiring Near You

At Brooklinen, we’re building the future of comfort — thoughtfully, ambitiously, and with intention — nurturing our customers, our team, and the work that helps us grow in a way that feels human and sustainable.

Founded in Brooklyn in 2014, Brooklinen has grown into one of the largest soft home essentials brands in the U.S., known for premium quality, thoughtful design, and a deep belief that comfort creates happiness in the home. As the business continues to scale across channels and complexity, we’re entering a new chapter that requires stronger operational infrastructure and clearer enterprise execution.

We’re hiring a Senior Manager, Product Marketing to define how our products show up in the market from initial concept through launch and ongoing optimization.

This role sits within Brand and at the intersection of Product, Merchandising, Ecommerce, and Creative, shaping how product truth translates into clear, compelling customer‑facing storytelling that drives consideration and supports conversion.

This is not a traditional campaign role. You will focus on defining what we say, why it matters, and how it shows up consistently across channels, partnering closely with Ecommerce, who owns testing and performance outcomes.

Key Responsibilities

• Establish clear, differentiated positioning across key categories (bedding, bath, etc.)
• Translate product features into compelling, customer‑first value propositions
• Define who each product is for by identifying target customer cohorts and use cases (e.g., hot sleepers, first apartment, luxury upgrader)
• Develop cohort‑specific messaging and descriptors that make product fit immediately clear to the customer
• Build consistent product storytelling frameworks that scale across site, email, paid, and retail
• Own GTM strategy for product launches and key commercial moments
• Partner with Product and Merchandising to shape how products are brought to market not just when
• Ensure launches have clear messaging, audience definition, and success criteria
• Drive alignment across teams so launches are executed with clarity and consistency

Product Content Strategy (in partnership with Ecommerce)

• Define the messaging and content strategy that powers PDPs and performance channels
• Partner with Ecommerce, who owns testing and conversion outcomes, to evolve PDP messaging and product education, inform testing priorities and hypotheses, and translate performance insights into clearer, more effective storytelling
• Develop a deep understanding of customer motivations, behaviors, and purchase drivers
• Analyze competitive positioning and identify opportunities to differentiate
• Use insights to inform product messaging, launch strategy, and future opportunities

Cross‑Functional Alignment

• Act as a connector across Product, Merchandising, Creative, Ecommerce, and Performance teams
• Bring structure and clarity to how product stories are developed and executed
• Strengthen alignment between product creation, brand expression, and customer demand

Success Metrics

• Clear, differentiated product narratives that resonate with customers
• Consistency in how products are presented across channels
• Stronger product consideration and engagement across key categories
• A more structured, repeatable GTM approach
• Effective partnership with Ecommerce, where messaging and content support improved performance

Qualifications

• 6–8+ years of product marketing experience (DTC, retail, CPG, or consumer brands)
• Experience owning positioning, messaging, and GTM execution
• Strong understanding of how product storytelling influences customer behavior
• Experience partnering with Ecommerce or Growth teams
• Ability to operate both strategically and hands‑on in a fast‑moving environment
• A structured, insight‑driven approach to decision‑making
• Strong cross‑functional collaboration and influence skills

Desired Traits

• Communicate with clarity and intention
• Focus on what matters most without unnecessary complexity
• Bring structure to ambiguity and create direction where it doesn’t exist
• Value partnership over ego and work collaboratively across teams
• Balance thoughtful strategy with strong execution
• Take ownership and follow through on commitments
• Contribute to a supportive, inclusive team environment

Compensation and Benefits

• Base salary range: $108K – $125K (plus equity)
• Medical, dental, and vision coverage (100% employee‑only)
• Fertility & family‑building support (up to $20,000 lifetime)
• 401(k) with a 4% company match
• 16 weeks fully paid parental leave
• 20 vacation days (25 after 5 years) plus year‑round Summer Fridays
• Hybrid work schedule with two core in‑office days (Tue–Thu); remote Thanksgiving week and remote last week of December; up to four additional remote weeks per year with approval
• 40% employee discount plus seasonal product allowance
• One Medical, Talkspace, and $1,000 per year via Joon for wellness
• One‑month paid sabbatical after five years

EEO Statement

As set forth in Brooklinen’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Why Join Us?

Brooklinen is a place where thoughtful people do meaningful work — with warmth, clarity, and shared purpose. We value care, collaboration, balance, and continuous growth. If this role excites you, even if you don’t meet every qualification, we encourage you to apply. Diverse experiences and perspectives make us stronger.

About Brooklinen

Brooklinen was founded in 2014 with a simple belief: that comfort can bring happiness. Today, we’re one of the largest soft goods brands in the U.S., designing for real life and real homes with products that pair elevated quality and accessible pricing. Our assortment — from sheets and towels to thoughtful additions for the modern bedroom — has earned over 100,000 five‑star reviews and recognition from Architectural Digest, Good Housekeeping, Wirecutter, and more. We’re growing thoughtfully, evolving intentionally, and committed to creating a home for people who care deeply about their craft — and each other.