Brilliant Cities

Employee Status: Part-time

Location: Philadelphia, Pennsylvania

Pay: $21/hour

Brilliant Cities Overview

Brilliant Philadelphia is a neighborhood-powered model ensuring children ages 0-8 are school-ready, healthy, and supported. We do this by transforming houses into community hubs where children and families have what they need to thrive. Brilliant Philadelphia is a subsidiary of Brilliant Cities. Born in Detroit, Brilliant Cities' vision is “Kid Success Cities” full of opportunities for young children and families to have what they need for a bright future.

Job Summary

Brilliant Philadelphia is seeking a Community Engagement Coordinator. The Community Engagement Coordinator is responsible for greeting and engaging participants, executing intakes, and providing resource and referral services; additionally, this individual is involved in neighborhood outreach and entering program data for analysis, as well as providing scheduling and logistical support as needed. Applicants who are local to Oak Lane and/or familiar with the area as a previous resident or through local employment strongly preferred.

Responsibilities and Duties

• Guide and assist families through the intake process
• Interact with all participants in a warm and friendly manner
• Maintain familiarity with each partner organization and programming
• Provide resources and referrals based on the self-sufficiency model
• Advocate for needed services on behalf of Brilliant Philadelphia participants
• Identify current trends and neighborhood families’ needs
• Participate in outreach and recruitment efforts
• Communicate with existing and potential participants daily utilizing various forms of communication
• Guide participants through troubleshooting, navigating the company site, or navigating with different programs, including the technology needed
• Take participant calls and provide accurate, satisfactory answers to their inquiries and concerns.
• Prepare snacks and light meals for families.
• Tidy up the space to maintain a welcoming and organized environment.
• Identify and help eliminate barriers that restrict recruitment and services
• Complete all reports and paperwork in a timely manner
• Enter program data into network database(s)
• Participate in training and staff development as requested
• Serve on networking committees or work groups
• Assist with research collection and organization as needed
• Lead and/or participate in programming with families and children
• Provide logistical support with listening sessions and other meetings as required
• Perform other duties as assigned

Qualifications

• High school diploma or GED required. Bachelor’s degree in Business, Management, Communications or a related field preferred
• Minimum 1 year experience working in schools or other social service providers preferred
• Strong, demonstrated technological proficiency with Google Drive, especially Google Sheets
• One to three years in non-profit or community settings preferred
• Strong written and oral communications skills
• Ability to coordinate multiple stakeholders and team members around a goal
• Work with minimal up-front guidance and the ability to take ownership of work product

Work Conditions

• Ability to work cooperatively with individuals of diverse racial/economic/cultural backgrounds
• Must be able to to lift and move at least 25 pounds
• This position may require evening and/or weekend work
• This position requires the ability to climb stairs and navigate multi-level buildings without elevator access