BriarPatch Food Co-op

Deli Service Supervisor - FT 40 hrs. per wk.
Department: Deli
Reports To: Food Services Manager
FLSA Status: Non-exempt
Salary Level: $20.00 - $30.00/hr
Summary: Responsible to work closely with the Service Manager to ensure smooth and efficient operation of the Deli Counter and Front End through managing, motivating and providing Counter and Front End staff with the tools required to be successful. The role of this position is to provide supervisory presence in the absence of the Service Manager. This includes being scheduled to work the days or shift in which the Service Manager is not present and counter and front end support. Responsible for assisting in maintaining an organized, clean and productive counter by supervising the flow of food preparation, safe food handling, and communication at the counter and front end.
Essential Duties and Responsibilities: Include the following, other duties may be assigned.
Customer Service -

• Utilize knowledge of natural foods and customer service skills to respond to customer's inquiries and needs,
• Merchandises and promotes store products and cooperates as a team member,
• Keeps informed of membership issues and promotes membership whenever possible.

Counter Service --

• Communicates regularly with Service Manager and counter and front end staff ensuring information is passed timely and appropriately;
• Supervises counter staff during shift to ensure that the counter/front end and equipment are clean and in proper working order;
• Supervises cooks, tastes, smells, and observes food to ensure conformance with recipes and appearance standards. Oversees waste and shrink logs;
• Supervises works engaged in inventory, rotation, storage, stocking and distribution of food stuffs and supplies;
• Supervises and trains counter and front end staff in safe, efficient, and clean operation of the counter and front end;
• Meets with counter and front end staff, customers or vendors to resolves inconsistencies or to plan menus for special occasions.

Department Maintenance -

• Participate in inventories,
• Attends staff meetings as required,
• Takes on other duties as assigned.

Responsibilities to Safety:

• Protect the safety of self, co-worker's, and BriarPatch Co-op patrons at all times.
• Report any potentially harmful equipment or situations to the immediate supervisor without delay.
• Report safety-related accidents and incidents at once to supervisor.
• Follow all company and safety policies and procedures.
• Operate equipment in a safe manner that will not lead to injury of self or others.

Supervisory Responsibilities: Directly supervises up to 20 employees in the Deli Counter and Front End. Responsibilities include:

• Training employees;
• Planning, assigning and directing work;
• Communicating information and priorities to kitchen staff;
• Addressing complaints and resolving problems.

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience: High school diploma or GED certificate preferred. Culinary school or experience working in a restaurant or deli highly preferred.
Language Skills:

• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to write routine reports and correspondence.
• Ability to speak effectively before groups of customers or employees.

Mathematical Skills:

• Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to compute rate, ratio and percent.

Reasoning Ability:

• Ability to solve practical problems and deal with a variety of concrete variables in situations
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or electronic form.
• Computer Skills:
• An individual should have knowledge of:
• Internet software
• Inventory software
• Order processing systems
• Spreadsheet software
• Word Processing software

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to:

• Stand for majority of shift
• Walk
• Sit
• Use hands and fingers
• Handle or feel
• Reach with hands and arms
• Stoop
• Kneel
• Crouch or crawl
• Talk or hear
• Taste or smell
• Be regularly exposed to natural oils, chemicals and odors/fragrances, including perfumes, colognes and scented lotions

The employee must regularly lift and/or move up to 50 pounds safely.
Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly exposed to a moderate to high level of noise and major changes in temperature.
Responsibilities to Sustainability:

• Contribute to sustainability efforts at BriarPatch that support a sustainable community through:
• Minimizing waste by reducing and reusing materials and resources when possible.
• Proper recycling and composting.
• Water & energy conservation.

Responsibilities to Diversity, Equity, and Inclusion:

• Value and support a work environment that includes people of different identities from diverse backgrounds