Boxbar

Role: Assistant Manager, Boxbar

Company Overview:

Boxbar (www.boxbarphilly.com) is a personalized gifting experience boutique located in Old City, Philadelphia. We carry a selection of gifts and activities geared toward crafting, weddings with a focus on in-store personalization. If it doesn’t spark joy, feel intentional, and hold meaning – we don’t carry it. Our shelves are filled with thoughtfully designed pieces from woman-owned brands, independent makers, and small businesses we genuinely believe in – because supporting real people and real stories matters.

One of the heartbeats of Boxbar is our Charm Bar which has become a go-to spot for creating completely personal jewelry that tells a story. We also host a mix of social and corporate workshops and events within the store as well as offsite. 

We're hands-on with every part of the process, from curating products to answering customers’ questions. We believe in creating a warm, welcoming environment where everyone feels seen, valued, and never rushed. Because we’re not part of a large chain, we get to focus on what truly matters: building real connections and making sure each person who walks through our doors or reaches out online feels like they matter.

Position Overview:

We are seeking to hire a full time Assistant Manager who will have the responsibility for the daily operation of the store as well as fulfillment of custom and personalized orders. The ideal candidate has a unique blend of retail experience with a creative/crafty background. We’re looking for someone with strong knowledge and interest in weddings as well as someone who will provide exceptional service in all aspects of the sales floor - greeting customers, selling, product knowledge, styling, attending and leading events, content collection, and overall shopkeeping.

The position will be hourly, full time which will include nights and/or weekends depending on the needs of the business and weekly event happenings.

Role Responsibilities:

Customer Experience

• Cultivates a welcoming and inclusive environment by being highly focused on delivering exceptional and genuine customer experiences that are engaging, efficient, and personalized
• Empower and reinforce a service and selling culture within the team; cultivates customer relationships through connection
• Drives a meaningful connection to the community by networking with local businesses and organizations to identify potential opportunities for community engagement and store events
• Actively participates as the Customer Experience Manager by driving engagement in each zone through elevated communication; guides the team to prioritize the customer experience and achieve store objectives.

Leadership + Team Management

• Promotes an inclusive environment by representing and amplifying all voices, actively seeking and advocating different perspectives
• Develops a proactive talent strategy and interviews regularly
• Engages the team to fuel internal growth; partners with other leaders to facilitate thoughtful onboarding for all new hires to drive a strong brand, customer and store connection
• Prioritizes team growth by effectively scheduling time allocated for development and aids the team in managing their independent deadlines and milestones
• Oversees organizational standards in back of house and exercises creative decision-making to impact organization and efficiency; facilitates the sharing of relevant information regarding shipment, restock, and back of house organization with the team
• Demonstrates loss prevention awareness through assisting in cycle counts, markdowns, and transfers; actively supports the heavy workload prepping and executing yearly inventory
• Supports daily operating processes such as opening and closing procedures, maintaining store standards, restocking product, and helping with facilities and/or customer issues
• Assists in maintaining a visually compelling store that is well-loved by adhering to daily tasks; may oversee additional operational responsibilities with transfers, markdowns
• Works with team to develop creative initiatives for workshops, in-store and offsite events, new product trends and unique seasonal features
• Works with team on shipment receipt, processing, security tagging, and preparing product for floor/online placement
• Works with event inquiries to book seamlessly. Handles all in-store and offsite event bookings from inquiry to final payment.
• Trains, supervises and works with event teams to ensure quality and smooth event flow.

Visual + Business Operations

• Oversees and collaborates with the leadership team to plan a strategic approach to daily, weekly, and monthly operating procedures; actively assesses sales forecasts, staff scheduling
• Assesses store business using reporting tools to identify opportunities for the store; empowers team to make strategic, creative, and business-impacting decisions
• Guides and supports the creative process to ensure timely and effective execution

Communication + Relationships

• Leads with a people-first philosophy; protects time for employees at all levels to encourage open dialogue, reinforce follow through, and ensure that the store team is heard and supported
• Fosters open communication and teamwork to ensure a collaborative environment; responds to all communication in a timely manner and ensures important company information reaches all levels of the team
• Educates the team on scheduling expectations while maintaining team availability, requests off, and skill set to ensure scheduling equality and ideal staffing levels
• Provides store and product insights related to the customer experience and communicates information to team

Role Qualifications:

• 3+ years of retail leadership experience
• Strong merchant skills and a history of delivering financial results
• Proven record of developing great talent
• Ability to work flexible hours to meet the needs of the store including nights, weekends, and holidays

The Perks:

Benefits include medical, PTO, employee discounts, and short term disability