Boot Solutions

Customer Support Coordinator

Seasonal Position - September 1st Start Date

Boot Solutions - Salt Lake City, UT

Compensation: Starting at $16/hour

Schedule: Full-time, Monday-Friday, 9:00 AM-5:00 PM

About Boot Solutions

Boot Solutions originated from Powder House Ski Shop in Alta, Utah-Utah's original ski shop, established in 1953. We've combined decades of custom bootfitting expertise with cutting-edge technology, allowing skiers to scan their feet from anywhere and receive a personalized boot fit. Using CAD software and our 7-axis robotic milling system, we create precision foam foot replicas that allow custom boot work to be completed remotely.

About the Position

Boot Solutions is seeking a friendly, organized, and customer-focused Customer Support Coordinator to serve as the primary point of contact for our customers. This role combines customer service, administrative support, and production coordination to ensure every customer receives timely, knowledgeable assistance throughout their Boot Solutions experience. You'll answer phone calls, respond to customer messages, coordinate production workflow, organize incoming orders, and help keep daily office operations running smoothly.

You'll work closely with multiple departments to ensure orders move efficiently from customer inquiry through production and fulfillment. Daily responsibilities include managing customer communication, tracking orders, scheduling workflow, maintaining accurate customer records, assisting with office administration, and providing general operational support. This position is ideal for someone who enjoys problem-solving, thrives in a collaborative environment, and takes pride in delivering an outstanding customer experience.

Qualifications

• Excellent written and verbal communication skills
• Strong customer service experience
• Professional and confident communicator
• Highly organized with exceptional attention to detail
• Comfortable multitasking in a fast-paced environment
• Ability to learn bootfitting concepts and product knowledge
• Administrative, receptionist, or office support experience preferred
• Experience with order management, scheduling, CRM software, or customer databases is a plus
• Ski industry or bootfitting experience preferred, but not required
• Startup mindset with the flexibility to adapt as processes evolve