GTM - Customer Success Manager
Austin, TX · On-site
Boom is building a suite of rental financial services for renters and property managers, including applicant underwriting, rent payment reporting, rent reporting-as-a-service, and a number of ...
Boom Pay
13 jobs near Columbus, OH
GTM - Customer Success Manager
Austin, TX · On-site
Boom is building a suite of rental financial services for renters and property managers, including applicant underwriting, rent payment reporting, rent reporting-as-a-service, and a number of ...
Business Development Representative
Austin, TX · On-site
$55K - $65K/yr
Boom is on a mission to level the playing field for the 110+ million renters in the US by making housing more flexible, affordable, and rewarding. Boom is building a suite of rental financial ...
Business Development Representative
Austin, TX · On-site
$55K - $65K/yr
Boom is on a mission to level the playing field for the 110+ million renters in the US by making housing more flexible, affordable, and rewarding. Boom is building a suite of rental financial ...
Strategy & Implementation Lead
Austin, TX · On-site
$110K - $160K/yr
Boom is building a suite of rental financial services for renters and property managers, including applicant underwriting, rent payment reporting, rent reporting-as-a-service, and a number of ...
Strategy & Implementation Lead
Austin, TX · On-site
$110K - $160K/yr
Boom is building a suite of rental financial services for renters and property managers, including applicant underwriting, rent payment reporting, rent reporting-as-a-service, and a number of ...
Senior Software Engineer
Austin, TX · On-site
$130K - $200K/yr
Boom is building a suite of rental financial services for renters and property managers, including tenant screening, rent payment reporting, rent reporting-as-a-service, and a number of integrations ...
Senior Software Engineer
Austin, TX · On-site
$130K - $200K/yr
Boom is building a suite of rental financial services for renters and property managers, including tenant screening, rent payment reporting, rent reporting-as-a-service, and a number of integrations ...
Founding Security Engineer
Austin, TX · On-site
$120K - $180K/yr
Boom is building a suite of rental financial services for renters and property managers, including tenant screening, rent payment reporting, rent reporting-as-a-service, and a number of integrations ...
Founding Security Engineer
Austin, TX · On-site
$120K - $180K/yr
Boom is building a suite of rental financial services for renters and property managers, including tenant screening, rent payment reporting, rent reporting-as-a-service, and a number of integrations ...
Director of Support
Austin, TX · On-site
$110K - $160K/yr
Boom is building a suite of rental financial services for renters and property managers, including applicant underwriting, rent payment reporting, rent reporting-as-a-service, and a number of ...
Director of Support
Austin, TX · On-site
$110K - $160K/yr
Boom is building a suite of rental financial services for renters and property managers, including applicant underwriting, rent payment reporting, rent reporting-as-a-service, and a number of ...
Software Engineering Manager
Austin, TX · On-site
$140K - $220K/yr
Boom is building a suite of rental financial services for renters and property managers, including tenant screening, rent payment reporting, rent reporting-as-a-service, and a number of integrations ...
Software Engineering Manager
Austin, TX · On-site
$140K - $220K/yr
Boom is building a suite of rental financial services for renters and property managers, including tenant screening, rent payment reporting, rent reporting-as-a-service, and a number of integrations ...
GTM - Customer Success Manager
Austin, TX · On-site
$70K - $115K/yr
Boom is building a suite of rental financial services for renters and property managers, including applicant underwriting, rent payment reporting, rent reporting-as-a-service, and a number of ...
GTM - Customer Success Manager
Austin, TX · On-site
$70K - $115K/yr
Boom is building a suite of rental financial services for renters and property managers, including applicant underwriting, rent payment reporting, rent reporting-as-a-service, and a number of ...
AI Engineer
Austin, TX · On-site
$120K - $200K/yr
Boom is building a suite of rental financial services for renters and property managers, including tenant screening, rent payment reporting, rent reporting-as-a-service, and a number of integrations ...
AI Engineer
Austin, TX · On-site
$120K - $200K/yr
Boom is building a suite of rental financial services for renters and property managers, including tenant screening, rent payment reporting, rent reporting-as-a-service, and a number of integrations ...
Director of Sales
Austin, TX · On-site
$150K - $175K/yr
Boom is building a suite of rental financial services for renters and property managers, including applicant underwriting, rent payment reporting, rent reporting-as-a-service, and a number of ...
New
Director of Sales
Austin, TX · On-site
$150K - $175K/yr
Boom is building a suite of rental financial services for renters and property managers, including applicant underwriting, rent payment reporting, rent reporting-as-a-service, and a number of ...
New
QA Engineer
Austin, TX · On-site
$70K - $95K/yr
Boom is building a suite of rental financial services for renters and property managers, including tenant screening, rent payment reporting, rent reporting-as-a-service, and a number of integrations ...
QA Engineer
Austin, TX · On-site
$70K - $95K/yr
Boom is building a suite of rental financial services for renters and property managers, including tenant screening, rent payment reporting, rent reporting-as-a-service, and a number of integrations ...
Controller
Austin, TX · On-site
$170K - $180K/yr
Boom is building a suite of rental financial services for renters and property managers, including tenant screening, rent payment reporting, rent reporting-as-a-service, and a number of integrations ...
Controller
Austin, TX · On-site
$170K - $180K/yr
Boom is building a suite of rental financial services for renters and property managers, including tenant screening, rent payment reporting, rent reporting-as-a-service, and a number of integrations ...
Associate Product Manager
Austin, TX · On-site
$90K - $115K/yr
Boom is building a suite of rental financial services for renters and property managers, including tenant screening, rent payment reporting, rent reporting-as-a-service, and a number of integrations ...
Associate Product Manager
Austin, TX · On-site
$90K - $115K/yr
Boom is building a suite of rental financial services for renters and property managers, including tenant screening, rent payment reporting, rent reporting-as-a-service, and a number of integrations ...
Other
Medical, Dental, Vision, PTO
Re-posted 18 days ago
Job description
About the job
Our mission
Boom is on a mission to level the playing field for the 110+ million renters in the US by making housing more flexible, affordable, and rewarding. Boom is building a suite of rental financial services for renters and property managers, including applicant underwriting, rent payment reporting, rent reporting-as-a-service, and a number of integrations with the largest property management systems (PMS). Boom serves renters through the Boom App and property managers via the Boom Platform. Boom is led by second-time founder Rob Whiting (ex-BCG, Rubicon). It's backed by investors such as Starting Line, Clocktower Ventures, Mischief VC (CEO of Plaid Zach Perret's fund), Gilgamesh Ventures (Petal co-founders), and angels such as William Hockey CEO of Column, founder/former CTO of Plaid) and Harry Stebbings. Boom has been profiled by Inman, Business Insider, HousingWire, and more.
Opportunity
The CSM owns a portfolio of property management clients, ensuring seamless onboarding, strong product adoption, and long-term retention. At Boom, CSMs are the primary advocate for the customer- driving implementation, creating early wins, and building the foundation for an enduring partnership. They partner closely with Sales, Product, and Support to deliver measurable outcomes for our clients.
What you'll do
Our mission
Boom is on a mission to level the playing field for the 110+ million renters in the US by making housing more flexible, affordable, and rewarding. Boom is building a suite of rental financial services for renters and property managers, including applicant underwriting, rent payment reporting, rent reporting-as-a-service, and a number of integrations with the largest property management systems (PMS). Boom serves renters through the Boom App and property managers via the Boom Platform. Boom is led by second-time founder Rob Whiting (ex-BCG, Rubicon). It's backed by investors such as Starting Line, Clocktower Ventures, Mischief VC (CEO of Plaid Zach Perret's fund), Gilgamesh Ventures (Petal co-founders), and angels such as William Hockey CEO of Column, founder/former CTO of Plaid) and Harry Stebbings. Boom has been profiled by Inman, Business Insider, HousingWire, and more.
Opportunity
The CSM owns a portfolio of property management clients, ensuring seamless onboarding, strong product adoption, and long-term retention. At Boom, CSMs are the primary advocate for the customer- driving implementation, creating early wins, and building the foundation for an enduring partnership. They partner closely with Sales, Product, and Support to deliver measurable outcomes for our clients.
What you'll do
- Onboarding: Lead onboarding for Boom's core products, BoomScreen and BoomReport, ensuring a fast and smooth time-to-value
- Implementation & Enablement: Coordinate launch of BoomScreen and BoomReport across property management systems, integrations, and workflows; facilitate client readiness for go-live from a technical perspective and troubleshoot as needed
- Relationship management: Build and maintain trust with client stakeholders from the start of the partnership
- Monitor adoption and usage signals, addressing gaps early to prevent churn
- Customer advocacy: Capture client feedback and partner closely with Product, Operations, and Engineering to influence improvements; de-escalate and resolve issues as needed
- Reporting & insights: Monitor adoption and usage signals, addressing gaps early to prevent churn; deliver performance reports to clients that demonstrate ROI and reinforce value
- Account data management: Maintain accurate records of account health, activity, and notes in Boom's CRM (Attio)
- 3+ years in Customer Success and/or Account Management (B2B SaaS required)
- Demonstrated success leading customer onboardings and trainings
- Proactive problem-solver and resourceful executor who thrives in a fast-paced, evolving startup environment
- Extereme attention to detail and high degree of ownership
- Strong communication and organizational skills; able to simplify complex workflows for clients
- Proficiency with CRM/CS tools (Attio, ClickUp, Intercom, Zapier) and comfort with data-driven insights
- Experience with SaaS implementations; integrations experience is a plus
- Experience in PropTech, property management, or tenant screening is plus
- Competitive salary with stock options
- Full healthcare coverage (health, dental, vision) including 50% coverage for dependents
- 15 days of Paid Time Off (PTO) per year + 3 sick days + all US federal holidays (11 in total) (note: we think unlimited PTO is BS and causes some employees to feel guilty when they take it)
- Company-issued laptop/MacBook
- Company-sponsored training & development
- Regular off-sites, retreats, and other company-sponsored events and travel opportunities